Join America's Fastest Growing TV, Internet & Voice Provider

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SUPERIOR IN EVERY WAY

More HD, faster internet speeds and reliable voice

TV

CRYSTAL CLEAR

HD picture and sound with more ways to watch than ever before.

 


 

INTERNET

FASTEST STARTING

Fastest starting internet speed available, greater bandwidth and no data caps. So you can download, stream and share it all like never before.

 


 

VOICE

UNLIMITED CALLING

Fully-featured with unlimited calling and no extra fees like the phone company charges.



Frequently Asked Questions

We provide Spectrum TV, Internet and Voice services to more than 24 million customers, from New York to California, from Maine to Florida. As the second largest cable company in America, we have over 90,000 employees working every day to deliver the highest-quality products, more value and better service.

The combined company is Charter Communications and will be marketed under the Spectrum brand name.

Exciting changes are in the works, but for the time being, your services will remain unchanged. In the coming months you'll hear more from us as it relates to network, product and service improvements.

At the time of the merger, your pricing and packaging will remain the same. We will notify you of any future changes to your products, services or pricing.

To make the transition as smooth as possible, you can continue to process payments by mail, phone, retail store, online or automated as you have in the past.

Yes, you can continue to use the same website and sign-in information as you have in the past. For your convenience, we have listed the websites below:

Residential Customers

 

Charter Spectrum
Homepage: spectrum.net
My Account: spectrum.net/myaccount
Support: spectrum.net/support

Time Warner Cable

Homepage: twc.com
My Account: twc.com/account
Support: twc.com/support

Bright House Networks
Homepage: brighthouse.com
My Account: myservices.brighthouse.com
Support: support.brighthouse.com

 

Business Customers

 

Charter Spectrum
Homepage: business.spectrum.com
My Account: spectrumbusiness.net/#/login
Support: spectrumbusiness.net/support

Time Warner Cable
Homepage: business.timewarnercable.com
My Account: myaccount.timewarnercable.com/login
Support: business.timewarnercable.com/support

Bright House Networks
Homepage: business.brighthouse.com
My Account: business.brighthouse.com/my-services
Support: businesssolutions.brighthouse.com/support/faq.html

 

Enterprise Customers

 

Charter Spectrum
Homepage: enterprise.spectrum.com
Support: enterprise.spectrum.com/content/ent-support

Time Warner Cable
Homepage: business.timewarnercable.com
My Account: myaccount.timewarnercable.com/login
Support: business.timewarnercable.com/support

Bright House Networks
Homepage: enterprise.brighthouse.com
My Account: business.brighthouse.com/my-services
Support: enterprise.brighthouse.com/support/customer-services

Not at this time. While we work to fully integrate Bright House Networks and Time Warner Cable into Spectrum, you will have access to apps and TV Everywhere (including network websites, Watch ABC, HBO GO, etc.) based on where you live. If you reside in former Bright House Networks or Time Warner Cable service areas, choose the provider and credentials associated with your service area. We will notify you when there are changes to your TV Everywhere experience.

To order new or additional services, please call us using the numbers listed below:

Residential Customers

Charter Spectrum Customers: (877) 906-9121
Former Time Warner Cable Customers: (800) 892-4357
Former Bright House Networks Customers: (855) 222-0102

Business Customers

Charter Spectrum Business Customers: (855) 551-2212
Former Time Warner Cable Business Class Customers: (855) 580-8540
Former Bright House Networks Business Customers: (877) 424-9246

Enterprise Customers

Charter Spectrum: (866) 603-3199
Former Time Warner Cable: (866) 892-4249
Former Bright House Networks: (877) 470-2023

You may continue to call the number you have used in the past, which will also be included on your monthly billing statement. For your convenience, we have listed the main numbers below:

Residential Customers

Charter Spectrum: (888) 438-2427
Former Time Warner Cable: (800) 892-4357
Former Bright House Networks: (855) 222-0102

Business Customers

Charter Spectrum: (800) 314-7195
Former Time Warner Cable: (866) 892-4249
Former Bright House Networks: (877) 424-9246

Enterprise Customers

Charter Spectrum: (866) 603-3199
Former Time Warner Cable: (866) 892-4249
Former Bright House Networks: (877) 470-2023

You may continue to visit us at the same retail store locations as you have in the past. You can find the nearest store by using the website of the provider listed on your current billing statement:

Charter

Time Warner Cable

Bright House

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