Spectrum Support is just a phone call or click away.

With a 100% US-based support center, we're here 24/7 when you or your residents need us.
WiFi Technical Support: 1-855-895-5302
For Video Support: 1-888-345-7139

We'll help you enhance your property by delivering the highest quality WiFi, TV and phone service to your residents. As your communications and entertainment provider, Charter offers 24/7 customer service before, during and after installation to ensure a positive experience for property owners, managers, and residents.

PERSONAL NETWORKS

Assure performance and security

  • The Property network is designed and managed to deliver optimal wireless connectivity
  • Each Resident gets credentials for their own 'Personal Network' on the Property network
  • Each Personal Network is private and connections are encrypted

Provide property-wide connectivity*

  • Residents can connect to their Personal Network anywhere there is WiFi signal on the Property
  • Example: Resident can be at the pool and print in their unit
    *Currently available only for Spectrum Fiber WiFi

Enable residents to self-manage devices

  • Residents can connect and authenticate any wireless device on their Personal Network through the Device Management Portal

Control & Safeguard network access

  • Visitors access the separate property-wide Guest Network; Residents don’t have to share their Personal Network credentials
  • Property Managers control credential availability:
    • Issue new credentials for new residents
    • Terminate credentials for residents that move
    • Suspend credentials to enforce property business practices
    • Floorplan
Floorplan

4-LEVEL SECURITY

  • WPA2 Encryption
  • AAA Radius Credential Management
  • VLAN Compartmentalization
  • Separate Guest SSID

Download manuals and product specs:

Spectrum TV

DTA activation support

MDU Bulk Customers: If you have DTAs, you can now activate them with our automated IVR system. Click on the images on the right to download the activation instructions for the type of DTA you have at your complex.

In order to complete this activation, you'll need a list of all your resident account numbers.