Welcome to Big Apple Connect
Spectrum is proud to partner with the New York City Office of Technology and Innovation to deliver free Internet and Broadcast Basic TV to residents at participating NYCHA properties through the Big Apple Connect program.
New to Spectrum?
If you do not have a Spectrum account, you can order Big Apple Connect services here or call 866.960.1754.
Already a Spectrum Customer?
If you have a Spectrum account, Big Apple Connect services will automatically be added to your account and your bill will be adjusted within one billing cycle. If you have questions, call 866.960.1754.
What You Get with Big Apple Connect
- Internet speeds up to 500 Mbps with no data caps
- All local broadcast channels, including NBC, CBS, FOX and PBS
- Spectrum News and On Demand
- Access to the Spectrum TV App
- Spectrum modem, router and TV receiver included
Wireless speeds may vary.
Frequently Asked Questions
What is Big Apple Connect?
Spectrum is proud to partner with The New York City Office of Technology and Innovation to provide high-speed Internet and TV to NYCHA residents at no charge. Participants will be provided with 500 Mbps Internet, Basic TV service, including equipment and installation.
Who is eligible for Big Apple Connect?
All residents who reside in eligible NYCHA properties serviced by Spectrum can participate in this program. Each unit may sign up for one NYC-funded resident account through Big Apple Connect.
If I already get my Internet and TV from another provider, why should I switch?
This program will provide high-speed Internet and TV to you at no charge. You can cancel your contract with your current provider and set up a free Spectrum Internet and TV account, which will last a minimum of 3 years.
How do I enroll?
Enrollment is simple, there are no forms to complete or income requirements to be met.
- If you are already an existing Spectrum customer, Big Apple Connect services will automatically be added to your account and your bill will be adjusted within one billing cycle.
- If you are a NEW Spectrum customer, you can order Big Apple Connect services and equipment here or call 866.960.1754
- If you have questions or need assistance: Call 866.960.1754 (Monday – Sunday, 24 hrs/day)
If I'm already a Spectrum customer, what do I do if I don't have the equipment included with the Big Apple Connect services?
Call 866.960.1754 to speak with a representative and order your equipment.
What information do you need when I call or go online?
You’ll only need to provide your name, phone number, and service address.
Can I sign up for more than one Spectrum account under Big Apple Connect?
Each unit is eligible for only one NYC-funded resident account with Spectrum.
How long will Big Apple Connect last?
The partnership with New York City will currently last through June 2028, after which the city may extend the program.
Can I enroll if I have a past balance with Spectrum?
Residents with past due balances or previous account delinquency with Spectrum may still enroll in Big Apple Connect.
If I’m already a Spectrum customer, when will I see the credit to my account?
Current Spectrum customers who convert their services to Big Apple Connect will see the adjustment to their account within one billing cycle.
Will this affect my status in the Lifeline subsidy program?
No. Big Apple Connect has no impact on the Lifeline subsidy program.