Dedicated Customer Service for Owners and Residents

Property Service Portal

Gives property managers and staff one portal to manage their services. Property administrators can:

24/7 Resident Support

In addition to all the support assets built for your property, we offer 24/7 dedicated residential support.

  • Over 1,000 US-based contact center team members
  • Local Spectrum-employed technicians
  • Access to the My Spectrum App to 
manage settings, troubleshoot equipment and more
  • Integrates with top PMS vendors to streamline resident onboarding and offboarding

Email us to renew your contract. SCSRenewals@spectrum.com

"Since we've had the bulk services, people are happy because it is saving money for all the residents of Salem Square."

Maureen Anstey
HOA Board President,
Salem Square

“One of the greatest successes we’ve had is Spectrum Ready because it allows a resident to connect immediately.”

America Melragon
Director of Ancillary Services,
Morgan Properties

See more reviews

Need Support?

Have questions or need troubleshooting help? Contact a specialist.

877-647-7732

Frequently Asked Questions

What support is available for Spectrum bulk services?
Spectrum Community Solutions has a dedicated Property Staff Support team to assist your community staff, including local technicians, for quick troubleshooting should any issues arise. We also offer call-in support to a US-based contact center with over 1,000 team members ready to provide your residents with support.
Is the customer support based in the U.S.?
Yes, all Spectrum Community Solutions support teams and network operations centers are 100% US-based employees.
What support is available for property managers and staff?
Spectrum Community Solutions has a dedicated Property Staff Support team ready to help your community staff with issues like, billing, troubleshooting, account maintenance, and so much more. In addition, we have a Property Service Portal where property managers and staff can manage their account in one easy-to-use platform. With the Property Service Portal, you can view your property details, view your bulk services, make a payment, view the bulk unit list, manage your community WiFi and much more.
How can residents manage their WiFi experience?

Through the My Spectrum App, residents can easily control WiFi settings including:

  • Control, group and name connected devices
  • Receive device notifications, service and outage alerts
  • Switch between 2.4 GHz and 5 GHz networks to optimize bandwidth
  • Pay bills
  • Troubleshoot equipment
  • Manage appointments

Built to enhance our customers’ experience, the My Spectrum App is the highest rated support app in the U.S. among all national telecommunications providers.