Copyright Infringement Complaints (Time Warner Cable®)


General Statement

Spectrum’s subscribers (including account holders) may not upload, post, route, transmit, link or otherwise make available on or via the Spectrum Internet service any material protected by copyright in a manner that infringes that copyright. Subscribers should be aware that they may be legally liable for engaging in any such activity. Spectrum Subscribers who are alleged to have engaged in activity that may constitute copyright violation will receive a notice alerting them each time that such activity has been detected in connection with their account, and requesting that they take steps to ensure that any violation ceases. In response to allegations of copyright violation against a subscriber that Spectrum receives, Spectrum will provide such subscriber with information about the alleged violation and ways in which such subscriber can secure their wireless network and access legal content, and we may ask that such subscriber acknowledge that he or she will cease any conduct that is in violation. If the alleged violations continue, additional actions may include redirection to a landing page until the subscriber contacts Spectrum; however, the subscriber will be given advance notice prior to us taking any such step. For more information, please visit the Center for Copyright Information at http://www.spectrum.net/support/general/copyright-infringement-topics

Repeat Infringer Policy

In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), Spectrum’s policy is to terminate, in appropriate circumstances, the Spectrum Internet service of any subscriber who is a repeat infringer. If you believe that in connection with the Spectrum Internet service, a Spectrum subscriber has engaged in repeated infringement that includes your copyrighted materials, please provide our designated copyright agent (see below for more details) with information sufficient to show that the subscriber is a repeat copyright infringer and that appropriate circumstances exist for Spectrum’s termination of such subscriber.

Termination of Service

Each subscriber agrees that, if he or she is terminated pursuant to this policy, he or she will not attempt to establish a new account with Spectrum under any name, real or assumed, without Spectrum’s permission. Please note that not all services provided by Spectrum limits usage to subscribers, and that Spectrum is not able to terminate service usage by users who are not subscribers.

Reservation of Rights

These policies do not affect any other rights that Spectrum may have under law or contract, and all such rights are expressly reserved by Spectrum.

DMCA Notices and Counter-Notices

The DMCA provides recourse for copyright owners who believe that that material appearing on the Internet infringes their rights under U.S. copyright law. Specifically, if you believe in good faith that material infringing your rights resides on the Spectrum Internet service by reason of storage at the direction of any user, or that such infringing material is at an online location that is referred or linked to via an information location tool (such as a directory, index, reference, pointer or hypertext) made available as part of the Spectrum Internet service, you (or your agent) may sent to Spectrum a notice requesting that Spectrum remove the material or block access to it. If you believe in good faith that someone has wrongly submitted to us a notice of copyright infringement against you, the DMCA permits you to send to us a counter-notice. Notices and counter-notices should be sent to Spectrum’s designated copyright agent (see below), and must meet the following requirements:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Spectrum to locate the material;
  • Information reasonably sufficient to permit Spectrum to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Designated Copyright Agent

DMCA notices and counter-notices, and repeat infringer information, should be delivered in writing to Spectrum’s designated copyright agent:

Mary Haynes
Attn: DMCA Agent Charter Communications
6399 Fiddler’s Green Circle, Suite 600
Greenwood Village, CO 80111

Or email twc_dmca@charter.net