Charter Unlimited Calling to Mexico Plan Acceptable Usage Policy (AUP)


Charter's Unlimited Calling to Mexico Plan (the "Unlimited Calling to Mexico Plan" or "Plan") is incorporated into and part of the residential Charter Phone® Price Guide which can be found at www.charter.com, under "Terms of Service/Policies." The Unlimited Calling to Mexico Plan is limited to single family residential use only, at usage levels consistent with typical residential usage. "Typical residential usage" refers to the calling patterns of at least 95% of our residential customers subscribing to the Plan. Usage of the Unlimited Calling to Mexico Plan is permitted only by Subscriber, Subscriber's immediate family and guests residing at Subscriber's residential premises (collectively, "Subscriber"). The Unlimited Calling to Mexico Plan is intended to be used for continuous live dialog between the Subscriber and a third party. As with all residential Charter Phone Service rate plans, the Unlimited Calling to Mexico Plan may not be used for commercial purposes, including, but not limited to, telemarketing, call center services, medical transcription or facsimile or voice message broadcasting. The use of auto-dialers and predictive dialers, resale of Service and use of the Unlimited Calling to Mexico Plan (a) by or on behalf of persons other than Subscriber, (b) in connection with the operation of a business or enterprise, including a home-based business or a non-profit or governmental organization, or (c) without live dialog, including use as a monitor or intercom, are outside of the Plan and are prohibited.

Charter monitors and evaluates residential customer usage for patterns that are inconsistent with single family residential usage. Excessive consistent usage, unusual call patterns, and lack of continuous dialog activity may be presumed indicative of use that is inconsistent with normal residential use of the Unlimited Calling to Mexico Plan. Other factors considered may include, but are not limited to, aggregate usage that significantly exceeds typical residential usage, the average duration of calls, large numbers of calls of short duration, the number of calls placed in a month and other abnormal calling patterns that Charter deems indicative of attempts to evade enforcement of the limitations on the Unlimited Calling to Mexico Plan.

Charter reserves the right to review Subscriber's account and take action including, but not limited to, immediate suspension of Subscriber's Charter Phone Service account if usage is beyond typical residential usage, otherwise prohibited by this Acceptable Usage Policy or adversely affects Charter's operations. If Charter determines that a Subscriber is engaging in abnormal or impermissible usage, Charter will use reasonable efforts to inform the Subscriber and may provide an opportunity to correct improper usage, or Charter may terminate Service or remove a Subscriber from the Unlimited Calling to Mexico Plan with or without notice.

Charter may revise this Unlimited Calling to Mexico Plan Acceptable Usage Policy at any time by posting a revised policy at www.charter.com, under "Terms of Service/Policies" or by notifying Subscriber of the termination of such Plan.