SPECTRUM VIDEO SERVICES AGREEMENT (RESIDENTIAL)

THESE TERMS AND CONDITIONS OF SERVICE GOVERNING YOUR USE OF SPECTRUM CABLE SERVICE INCLUDE A BINDING ARBITRATION PROVISION SET FORTH IN THE GENERAL TERMS AND CONDITIONS OF SERVICE, WHICH INCLUDES A WAIVER OF CLASS ACTIONS AND PROVISIONS FOR OPTING OUT OF ARBITRATION.

Charter Communications Operating, LLC on behalf of itself and its affiliates and subsidiaries ("Spectrum") is authorized to provide Spectrum TV’s Video Services (as defined below) in accordance with these terms and conditions, which terms and conditions incorporate and include the Residential General Terms and Conditions of Service for Service and the Spectrum Privacy Policy, as they may be changed from time to time (collectively, the "Terms of Service"). “Video Services” means collectively or individually, as the context requires, the Spectrum TV video and content services and any and all related video products provided to you by Spectrum in any form and by any medium, and shall include all digital content, user content, programming, features, functionalities, user interfaces, and software associated with the Video Services that are delivered or made available to You by Spectrum (which includes without limitation Spectrum Networks video services such as Spectrum News, SportsNet, and SportsNet LA ). We may terminate or restrict Your use of the Video Services if you violate these Terms of Service, and we reserve the right to pursue available legal remedies if You are engaged in unauthorized, illegal or fraudulent use of the Video Services.

Your use of the Video Services shall be deemed acknowledgment that You have read and agreed to the Terms of Service. Any user who does not agree to be bound by these terms should immediately stop their use of the Video Services and notify Spectrum's Customer Service at 1-855-707-7328 to terminate the account. Terms that are initially capitalized but not defined, will have the defined meaning given to them in the other documents referenced above.

Spectrum regularly updates and amends these Terms of Service. You should regularly consult Spectrum's website at www.spectrum.com/policies/terms-of-service for updates.

1. Scope of Video Services. Spectrum gives you the limited right to use the Video Services solely for Your personal, non-commercial use. Do not copy, reproduce, distribute, display, perform, publish, create derivative works from, offer for sale, redistribute or otherwise make available to any unauthorized person(s) the Video Services, including the associated programming material, content, information and data Do not modify, remove, alter, deactivate, degrade, circumvent, decompile, disassemble, or reverse engineer any content protections, software, or other aspects of the Video Services.

If your subscription plan grants You “out-of-home” access rights to the Video Services, then You acknowledge that (i) certain features and functionality may be impacted when accessing the Video Services “out-of-home” including, but not limited to, the availability of programming content and packages, channel line-ups, DVR services, and/or set top box functionality, and (ii) Spectrum may limit the number of simultaneous streams and the number of devices by which you may access the Video Service “out-of-home”. For access to Spectrum Networks “out-of-home” (including certain Spectrum News content and all of SportsNet and SportsNet LA) each unique set of Credentials (as defined below) will be allowed a maximum of two (2) simultaneous streams . Spectrum reserves the right to modify “out-of-home” access rights at any time. Such changes will be effective when posted online (unless we expressly state otherwise), and by continuing to use the Video Services after we post any changes.

2. Password and Account Access. If the applicable Video Services require you to create an account with Spectrum, then member(s) of the household who created such account with Spectrum for the Video Services and whose payment method is charged (the “Account Holder”) is responsible for (i) maintaining the control, confidentiality, and securing of all password and account credentials used to access the Video Services (“Credentials”); (ii) preventing unauthorized access to the Credentials and the Video Services; and (iii) maintaining control over all devices used to access the Video Services. The Account Holder shall not provide access to the Video Services to anyone other than household members and household guests, and household guests may only access the Video Services while in the home of the Account Holder’s household. You shall immediately notify Spectrum of any unauthorized disclosure of, access to, release or use of your Credentials or any other breach of security related to your account.

Failure to abide by the terms of this section or the use of your Credentials for any unauthorized use of the Video Services or other illegal or fraudulent activity, whether or not such unauthorized use or other fraudulent activity is the result of identity theft, may result in suspension or termination of your Video Services account, with or without notice, and may result in civil and/or criminal legal action being taken against you.

Authorized users may only access the Video Services using Credentials in accordance with these Terms of Service. If a third party accesses the Video Services using Credentials in a manner not authorized by these Terms of Service, then in addition to any rights or remedies Spectrum have against you, such third party may be subject to legal action, including by Charter and/or Spectrum Networks.

3. Additional Terms for Spectrum Video Applications.

a. You must be a Spectrum subscriber in good standing to access and receive all of the Video Services through the Spectrum TV Application (“the Spectrum SportsNet Application, and the Spectrum News Application, (collectively, the “Spectrum Video Apps ”).

b. Spectrum may, at any time and without notice, modify or discontinue all or part of the Spectrum Video Apps, its content, related charges or fees, and we may offer special opportunities to some or all Spectrum Video Apps users, subject to applicable law.

c. You are permitted to use the Spectrum Video Apps only to request and view the the applicable textual, audio/visual or other video content that we provide, and you may not circumvent or otherwise interfere with any authentication or access restrictions that we have implemented with respect to the Spectrum Video Apps.

d. Without limitation, the following restrictions also apply to your use of the Spectrum Video Apps:

i. You may not distribute or make the Spectrum Video Apps available over a network where it could be used by unauthorized parties or otherwise downloaded/distributed to any device without our knowledge or authorization.

ii. You may not remove any proprietary notices, marks, or labels on the Spectrum Video Apps

iii. You may not export, import, or re-export the Spectrum Video Apps in violation of any applicable law, rule, or regulation of any jurisdiction.

iv. You are solely responsible for securing any connectivity/access to your Internet service by means of a password or other reliable means. As such you are solely responsible for any conduct undertaken by means of access to our Internet services (including without limitation the Spectrum Video Apps) by any party, whether or not such access is initiated by a member of your household, a user authorized by you, or other person through any access/connectivity, and any loss, damage, or other liability arising therefrom.

e. Spectrum shall have no obligation to furnish any maintenance or support services with respect to the Spectrum Video Apps

f. Data Collection. Spectrum may collect and use technical data and related information—including but not limited to technical information about your device, system and application software, and peripherals—that is gathered periodically to determine enhancements or improvements to the Spectrum Video Apps, or to facilitate the provision of software updates, product support, and other services to you (if any) related to the operation of the Spectrum Video Apps Such data collection includes:

i. Application(s) running history and data usage;

ii. Network, device identifiers and/or device characteristics;

iii. Viewership data;

iv. If location services are enabled on your device, the application will provide us the approximate or precise location of your device (as may be available); we store location data in an aggregated manner to use for network planning and performance improvement. If you do not want the application to gather your location, you can disable location services in your mobile device (which affects all applications), disable location services for the Spectrum Video Apps in your device if disabling location for a specific application is enabled by your device operating system or uninstall the Spectrum Video Apps

v. Wi-Fi and cellular network information, such as your mobile operator, ISP, and IP address

vi. Data usage on Wi-Fi, cellular and respective network performance information such as throughput, latency, and signal strength.

More information about Spectrum's data practices is available in the Spectrum Privacy Policy located at www.spectrum.com/policies/your-privacy-rights.html.

4. Programming Content:

a. Except for video programming content that Spectrum provides on an “a la carte” basis (i.e., channels that are not part of a package or tier ), You have no right to receive, and Spectrum has no obligation to provide, any particular programming service or channel as part of the Video Services and that You are not entering into this agreement or purchasing the Video Services in reliance on an expectation or promise (explicit or implicit) that any particular programming service or set of programming services shall be included as part of the Video Services.

b. In the event particular programming becomes unavailable, either on a temporary or permanent basis, due to a dispute between Spectrum and a third party programmer, Spectrum shall not be liable for compensation, damages (including compensatory, direct, indirect, incidental, special, punitive or consequential losses or damages), credits or refunds of fees for the missing or omitted programming. Your sole recourse in such an event shall be termination of the Video Services in accordance with the Terms of Service.

c. Programming information is passed onto Spectrum from the programmers and is provided to you AS IS. Spectrum does not guarantee the accuracy of any programming title, run time or other related programming information. Spectrum does not guarantee Your access to or ability to record any particular programming or the time that any particular program remains available for viewing or recording.

5. Parental Controls: A Parental Control feature is available to prevent children from watching certain programming. You may place channels under Parental Control by blocking out a channel number and/or program rating on the digital receiver. The starter kit manual provided with the Video Services includes instructions on how to implement and monitor the Parental Control features. Should You deactivate the Parental Control feature, even for one channel or event, this will deactivate the Parental Control feature for all other channels that were previously locked out. You will then have to reactivate the Parental Control to block out the desired channels. We recommended that You occasionally verify that the Parental Control feature is activated and operational.

6. Use Restrictions: You shall not share, use or access the Video Services in any manner that violates applicable law or for any illegal or fraudulent activities, including but not limited to:

a. Sharing, using or accessing the Video Services in any manner that violates a any third party’s Intellectual Property Rights (“Intellectual Property Rights” means copyright, moral rights, trademark, trade dress, patent, trade secret, unfair competition, right of privacy, right of publicity, and any other proprietary rights).

b. Invading another person's privacy; unlawfully using, possessing, posting, transmitting or disseminating obscene, profane or pornographic material; posting, transmitting, distributing or disseminating content which is unlawful, threatening, abusive, harassing, libelous, slanderous, defamatory or otherwise offensive or objectionable, or that advertises or solicits business for products or services.

c. Connecting or attaching equipment to the Video Services with the intended purpose to distribute the Video Services in an unauthorized manner.

d. Restricting, inhibiting or otherwise interfering with the ability of any other Spectrum subscriber to use or enjoy the Video Services.

e. Conducting a pyramid or other illegal soliciting scheme.

f. Impersonating any person or entity or forging anyone else's digital or manual signature.

g. Harassing, threatening, or otherwise abusing Spectrum employees or its agents.

h. “Harvesting” (or collecting) information from the Video Services using an automated software or any other tool or manually on a mass basis. This includes, for example, information about other users of the Video Services and information about the offerings, products, services, and promotions available on any part of the Video Services.

i. Using any robot, spider, or site search/retrieval application, “stream catching” (downloading, storing, or transmitting copies of streamed content), or using any data mining, data gathering, or extraction methodology.

j. Using any technology or technique that obscures or disguises (i) the origin of any content that is transmitted through the Video Services by forging headers or otherwise manipulating identifiers or (ii) your location when you are accessing the Video Services.

k. “Flooding” the Video Services with requests or otherwise overburden, disrupt, or harm the Video Services or Spectrum’s systems.

7. User Content: Certain Video Services may include features that allow users to post comments and materials to public posting areas provided by Spectrum (“User Content”). You are responsible for the User Content that You post. We do not control the User Content that You or others may post or otherwise make available in such areas, and You understand that we have no obligation to monitor, edit, or delete any User Content. We are not a publisher of User Content, and we are not responsible for its accuracy or legality.

If You submit or post any materials or content User Content to any of the Video Services, You grant Spectrum and its affiliates or related entities a royalty free, perpetual, irrevocable, transferrable, assignable, sub-licensable, worldwide license to use the User Content, including alterations thereof, for Spectrum’s purposes, in any form, in any media, and via any technology, whether such form, media, or technology exists now or is created in the future. You represent that any materials and content posted or otherwise submitted by You to any page of our website is original to You and that You have the right to grant us these rights.

8. Entire Agreement: The Video Services Agreement constitute the entire agreement between You and Spectrum. No undertaking, representation or warranty made by any agent or representative of Spectrum in connection with the sale, installation, maintenance or removal of the Video Services shall be binding on Spectrum except as expressly included herein.

9. Amendment: Spectrum may, in its sole discretion, change, modify, add or remove portions of the Terms of Service at any time. Spectrum may notify You of any such changes by posting notice of such changes on Spectrum's website at www.spectrum.com/policies/terms-of-service using the features of the Spectrum digital receiver, or sending notice via bill statement, text, e-mail, postal mail, or other reasonable means. Your continued use of the Video Services following notice of such change, modification or amendment shall be deemed to be the Your acceptance of any such modification. If You do not agree to any modification of the Terms of Service, You must immediately cease using the Video Services and notify Spectrum that You are terminating the Video Services in accordance with the Terms of Services.