Spectrum™ Voice 911 Services Acknowledgment

By providing your electronic signature below, you are confirming your understanding of Charter Communications' Spectrum Voice Enhanced 911 / 911 service.

Spectrum Voice service does not have its own power supply. If there is a power outage or a disruption to the cable network, Spectrum Voice service will not work. In such cases it will not be possible to place or receive calls and your modem will not work.

The emergency provider handling the 911 call, and the address the emergency provider will see, are linked to your service address on file with Charter. Spectrum Voice equipment must not be moved to a new address without first contacting us with the new location. If it is relocated, and you dial 911, you will need to provide your address to the 911 operator or 911 calls may be misdirected to the wrong location or wrong emergency provider. During the first 72 hours after initiating service or advising us of an address change, if you dial 911, you must relay the new service address to the emergency operator. This is necessary to ensure emergency services are dispatch to your new service address because the emergency operator may not have the new service address in their records.

In some locations, depending on the equipment used by local governments to provide 911 service, you will always need to convey the 911 service location information to the emergency operator.