Return Policy

This Return Policy applies to the following devices purchased from Spectrum:  Mobile Devices, Smart Devices and Xumo Devices. As explained below, there are different requirements for returning Mobile Devices and Smart Devices. The terms of this Return Policy are subject to change.

MOBILE DEVICES

Mobile Devices include phones, tablets, watches/wearables, accessories, or any other device with cellular capabilities sold by Spectrum.

Spectrum provides a fourteen (14) day policy in which you may return your Mobile Device and request a refund or exchange as follows:

Spectrum Mobile Store Returns & Exchanges

To return or exchange a Mobile Device purchased at a Spectrum Mobile store, please go to any Spectrum Mobile store that is stocked with Mobile Device inventory (which is identified as Mobile Demo In-Store under our Store Locator) within fourteen (14) days from the date of purchase to initiate your return/exchange. Mobile Devices purchased at a Spectrum Mobile store may only be returned and exchanged at a Spectrum Mobile store. A restocking charge of $50.00 will be applied (except for Mobile Devices purchased in Hawaii). Additional requirements are listed below.

Returns and Exchanges for Shipped Mobile Devices

To return or exchange a Mobile Device purchased online or over the phone from Spectrum that Spectrum directly mails to your address, you have fourteen (14) days from the date of shipping to initiate a return. Call Spectrum at (833) 224-6603 to request a return authorization and instructions for returning the device. In order to receive a refund or exchange, Spectrum must receive the Mobile Device within ten (10) days of you receiving a return authorization from Spectrum. A restocking charge of $50.00 will be applied. A Mobile Device that Spectrum directly mails to you cannot be returned at a Mobile store location. Additional requirements are listed below.

Additional Return Requirements for Mobile Devices

• Returned Mobile Device must be in like-new condition (no scratches, cracks or other damages) with no material alterations, with its original contents and packaging, and with proof of purchase. The return must include the original components, instructions, accessories and packaging.

• Remove personal content from your device and disable the tracking or screen locking functions.

• If you request a refund and return your Mobile Device in accordance with the requirements of this Return Policy, Spectrum will deactivate your Mobile Service and will refund amounts paid to and received by Spectrum (including taxes or surcharges as applicable, but excluding activation charges, and restocking charges). Spectrum reserves the right to issue a partial refund for Mobile Devices that are returned with damages or alterations and not in like new condition.

• Refunds or exchanges may not be authorized if the Mobile Device (a) is not returned within the specified timelines; (b) is not returned in like-new condition; (c) is missing its original components; or (d) is not unlocked or if the tracking or screen locking functions are not disabled.

• Limit of 1 return or exchange per original Mobile Device purchase.

• Unopened accessories purchased at a Spectrum Mobile store must be returned to that store location. Unopened Mobile accessories purchased through other Spectrum sales channels may be returned by calling (833) 224-6603.

• Mobile accessories that have been opened or not in original packaging will not be accepted for return.

• Refer to the warranty provided with your Mobile Device for instructions if you wish to make a claim under that warranty.

SMART DEVICES

Smart Devices include Internet-capable, streaming, and any other smart/ intelligent device sold by Spectrum.

You may return a Smart Device within fourteen (14) days from the date of purchase. Returns are allowed only if Spectrum receives the Smart Device in its original, unopened packaging, and without any material alterations or damages to the device (no scratches, cracks or other damages).

XUMO DEVICES

You may return a Xumo Device that you purchased from Spectrum within thirty (30) days from the date of purchase. Returns are allowed only if Spectrum receives the Xumo Device without any material alterations or damages to the device (no scratches, cracks or other damages).

EXCLUSIONS

This Return Policy only covers requests for refunds or exchanges of Mobile Devices Smart Devices and Xumo Devices. For Spectrum’s Residential Customer Guarantee for TV, Internet and/or Voice services, go to https://www.spectrum.com/policies/guarantee-new.html.

Customers that purchase a new Mobile Device as part of Spectrum’s early upgrade programs  are specifically excluded from this Return Policy and cannot be returned.