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The shift to remote work
Over the next few years, 40% of businesses across all industries will blend virtual and physical experiences for employees and customers. Your network should be prepared to support flexible work environments.1
1. Mark Atterby, Total Experience (TX) Management in Gartner’s Top Technology Trends for 2021. (CXFocus Magazine, Oct. 21, 2020). https://www.cxfocus.com.au/news/total-experience-tx-management-in-gartners-top-technology-trends-for-2021/