Factors Affecting Reliability
Spectrum’s Internet reliability is based on the percentage of time on average that the Spectrum network is working at optimal performance within a given month. The following considerations are factored into the reliability calculation:
Any unscheduled event where the network had to be taken down to restore service
A maintenance event where the network will need to be taken down (usually scheduled within 12AM - 6PM maintenance window)
Any non-power or maintenance-related event (from HUB to tap)
Outages beyond the control of Spectrum are not included in this calculation and are as follows:
Acts of God which cause damage to the company’s infrastructure and causes outages to Spectrum Internet® residential customers.
Outside construction that inadvertently cuts Charter fiber lines and causes outages to Spectrum Internet residential customers.
Commercial Power Outage:
Any event related to a commercial power outage caused by utility company.
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