Spectrum Mobile Service Broadband Disclosures
These disclosures describe the network management practices, performance and commercial terms of Charter's ("Spectrum") Spectrum Residential Mobile and Spectrum Business Mobile wireless broadband internet access services (each a Spectrum Mobile Service, or Service). These services utilize our mobile network partner(s)' ("MNP") mobile broadband Internet access service network, except as described below, and are subject to its network management practices and controls as explained in these disclosures. The disclosures below reflect, where appropriate, those practices and controls. These disclosures do not describe the practices, characteristics, or terms you may experience while roaming on other mobile networks.
In order to purchase Spectrum Residential Mobile Service, you must be an existing customer of Spectrum Residential Internet or, or you must purchase such service at the time of purchase of Spectrum Residential Mobile Service. In order to purchase Spectrum Business Mobile Service, you must be an existing customer of Spectrum Business Internet, or you must purchase such service at the time of purchase of Spectrum Business Mobile Service. As long as you remain a customer of the Spectrum Mobile Service, residential or business, your Spectrum Mobile device will have access to the Spectrum Mobile out of home WiFi service.
1. Residential Mobile Broadband Internet Performance and Business Mobile Broadband.
Spectrum Residential Mobile Service and Spectrum Business Mobile Service offer mobile broadband Internet access services over, 4G LTE and 5G mobile broadband networks. Based on - internal testing, testing commissioned from third-party vendors and data from our MNP, Spectrum expects customers will experience the following speeds and latency for Spectrum Residential Mobile Service and Spectrum Business Mobile Service.
Speed refers to the amount of data that can be transmitted over a given period of time, generally “megabits per second.” Latency refers to the delay in the amount of time it takes for a packet of data to get from one designated point to another. Latency is primarily a function of the distance between two points in transmission, but also can be affected by the number and quality of connections to the network or networks used in transmission. Many applications do not require high speeds or low latency. For instance, applications like email, web surfing and posting on social media work well even at lower speeds and are not generally affected by latency. Applications like streaming music and video may require higher speeds but are not affected by higher latency because they buffer data. Applications like real-time gaming, two-way video conferencing, and other interactive audio/video applications usually work best with high-speed connections and low latency.
a. Speeds.
1. Spectrum Residential Mobile Service and Spectrum Business Mobile Service purchased before June 24, 2026
i. 5G Network. Typical download speeds will range from 34-702 Mbps, with peak speeds of nearly 2 Gbps in select locations, and upload speeds for 5G range from 6-75 Mbps with peak upload speeds over 100 Mbps.
ii. 4G LTE Network. Typical download speeds of 9-69 Mbps and upload speeds of 1-13 Mbps.
2. Spectrum Business Mobile Service purchased on or after June 24, 2026
i. 5G Network. Typical download speeds will range from 53 - 435 Mbps, with peak speeds of nearly 3 Gbps in select locations, and upload speeds for 5G range from 10 - 39 Mbps with peak upload speeds over 100 Mbps.
b. Latency.
1. Spectrum Residential Mobile Service and Spectrum Business Mobile Service purchased before June 24, 2026
i. With respect to latency for use of real-time data applications, we expect network-to-mobile device (round-trip) latency to range from 37 milliseconds (ms) to 63 ms on the 5G network, and 51-82 ms on the 4G LTE network. The 5G latency is based on relatively limited crowd-sourced data.
2. Spectrum Business Mobile Service purchased on or after June 24, 2026
i. With respect to latency for use of real-time data applications, we expect network-to-mobile device (round-trip) latency to range from 29 milliseconds (ms) to 75 ms on the 5G network. The 5G latency is based on relatively limited crowd-sourced data.
c. Device/Coverage. You must be using an approved, network compatible mobile device (“device”) and be within the network coverage area to access the network.
d. Actual Experience. The actual speeds and latency you experience will depend on many factors, including among others, the type of device, the programs running on the device, your location, the network (4G LTE or 5G) and how many other customers are attempting to use the same spectrum resources (including both mobile broadband Internet access and other non-broadband Internet access services that share the network).
2. Network Management Practices. Spectrum Mobile Service strives to provide Spectrum Mobile Service customers the best experience when they are using our MNP’s network. Our MNP uses reasonable network management practices that are consistent with other U.S. carriers and guidance provided by the Federal Communications Commission (FCC). The bullets below provide an overview of the network practices applicable to Spectrum Mobile Service.
a. Congestion Management. Spectrum Mobile Service customers may experience slower data speeds during periods of network congestion on our MNP's network. Once the demand on the network lessens, your speed should return to normal.
b. Optimization and Transcoding. Our MNP uses optimization and transcoding technologies on the 4G LTE and 5G networks to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing video files more appropriately for mobile devices. These techniques are agnostic as to the content itself and to the website that provides it. While these techniques seek to avoid changing text, image, and video files, and while any change to the file is likely to be indiscernible by the customer, the optimization process may minimally impact the appearance of the file as displayed on a customer's mobile device.
c. Quality of Service (QoS). Our MNP manages the flow of data depending on network capacity similar to other major U.S. carriers. If the cell site you are connected to begins experiencing high demand during your session, your data speeds may be slower. Once the demand on the site lessens, or if you connect to a different site not experiencing high demand, your speed should return to normal. After you exceed your plan data allowance your data traffic will de-prioritize behind the data traffic of other customers during times of network congestion for the remainder of your bill cycle. See Data Allowances below for more details. If you are subject to de-prioritization you may experience reduced throughput and increased latency compared to other customers during times of network congestion as compared to other customers' normal experience on the network. You may also notice changes in the performance of data intensive applications such as streaming video or online gaming when subject to de-prioritization. In a situation where the traffic is de-prioritized, the performance will return to normal as soon as the resource constraints have been relieved, or you have relocated to a non-constrained location.
d. Data Allowance.
i. Spectrum Residential Mobile Service.
1. By the Gig. After a line uses 5 GB of data it will experience speeds reduced to 256 Kbps download and 256 Kbps upload for the rest of the bill cycle and may experience speeds slower than other customers due to data prioritization
2. Unlimited. After a line uses 30 GB of data it may experience speeds slower than other customers due to data prioritization.
3. Unlimited Plus. After a line uses 50 GB of data it may experience speeds slower than other customers due to data prioritization.
4. Unlimited Plus Premium. During times of network congestion, your data is served ahead of lower priority data traffic.
ii) Spectrum Business Mobile Service purchased before June 24, 2026.
1. Unlimited. After a line uses 30 GB of data it may experience speeds slower than other customers due to data prioritization.
2. Unlimited Plus. After a line uses 100 GB of data it may experience speeds slower than other customers due to data prioritization.
iii) Spectrum Business Mobile Service on or after June 24, 2026
1. Unlimited. After a line uses 30 GB of data it may experience speeds slower than other customers due to data prioritization.
2. Unlimited Plus. After a line uses 100 GB of data it may experience speeds slower than other customers due to data prioritization.
iii) Spectrum Business Mobile Service on or after June 24, 2026
1. Unlimited. After a line uses 30 GB of data it may experience speeds slower than other customers due to data prioritization.
2. Unlimited Plus. After a line uses 100 GB of data it may experience speeds slower than other customers due to data prioritization.
e. Packet Loss. Our MNPs currently do not report packet loss data, and so Spectrum Mobile Service is not technically able to measure packet loss on the network. Packet loss is the percentage of packets that are sent by the source but not received by the destination. This is sometimes due to congestion along the route but may also reflect an impairment in the network.
f. Device/Plan/Coverage. You must be using a 5G mobile device and be within our MNP's 5G coverage area to access the 5G network. You must be using a 4G LTE mobile device and be within our MNP's 4G LTE coverage area to access the 4G LTE network. For 5G, and 4G LTE coverage information, click here. See Data Allowance above for more details. Outside the 5G coverage area, customers with 5G mobile devices will access the MNP's 4G LTE network where it is available.
g. Video Resolution. In order to optimize customers’ video viewing experiences on their device(s) over our MNP’s network while ensuring a high-quality experience for other users, our MNPs transmit video downloads or streams to smartphones at 480p or 720p, depending on the plan unless a different video resolution is disclosed in the description of a particular plan. This practice does not make any distinction based on the content of the video or the source website. To achieve this optimization, our MNP limits the throughput speeds of such video downloads or streams (which may be below the 5-12 Mbps 4G LTE download speeds typically provided). This practice results in the video provider’s content server sending the appropriate resolution video file for that speed, if available.
h. Blocking. Spectrum Mobile Service does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices.
i. Data Policy. Spectrum Mobile Service does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.
j. Affiliated Prioritization. Spectrum Mobile Service does not directly or indirectly favor some traffic over other traffic to benefit an affiliate.
k. Paid Prioritization. Spectrum Mobile Service does not directly or indirectly favor some traffic over other traffic, in exchange for consideration, monetary or otherwise.
3. Network Security Measures. Spectrum recognizes that a reliable network must be, among other things, a secure network. We, along with our MNPs, work to protect the network against outside attacks, tampering, malicious activity, and network events that may in any way disrupt or degrade Spectrum Mobile Service customers' ability to use the network. Spectrum reserves the right at all times to intervene to protect the integrity of its services, including its Spectrum Mobile Service, and network. While Spectrum does not favor certain websites or Internet applications by blocking, throttling, or modifying particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards, we may prevent the use of certain ports that are commonly used to spread malware and engage in other malicious activity. Our MNP blocks a limited number of Internet addresses that are disruptive or malicious and typically persistent, based on analysis and third-party intelligence. Our MNPs do not block sites based on content or subject, unless the Internet address hosts unlawful content; however, all unlawful content may not be blocked. Our MNPs regularly review and modify the list of blocked Internet addresses, taking any off the list that are no longer perceived as a threat.
4. Roaming.
a. Our MNPs have roaming agreements in place with other mobile network providers to provide coverage in those geographic areas that are not served by our MNP's own and operate mobile networks. The use of customers' devices to access data over another provider's networks - both domestic and international - is called "roaming" usage. Our ability to make Services available to customers on these other mobile networks is based on a variety of dynamic factors, including business considerations, the terms of the agreements our MNPs have at any given time with other mobile network providers, and the network technology, frequency(ies) and functionality of those networks.
b. Use of Spectrum Mobile Services when roaming is dependent upon the roaming provider's support of applicable network technology and functionality. Check with roaming network providers individually for support and coverage details. Devices can transmit and receive data messages without user intervention and can generate excessive unexpected charges when powered "on" outside the United States, Puerto Rico, and US Virgin Islands. Certain countries and/or carriers within a roaming zone may be unavailable while roaming. We do not guarantee the availability, quality of coverage or speed for roaming Services that are accessed using other mobile network provider networks and speeds may be reduced to 3G or 2G speeds or the roaming Service may be suspended on these networks at any time without notice.
5. WiFi Access.
a. Home, Out of Home and Third-Party WiFi. The disclosures above do not reflect the Spectrum Mobile Service experienced by customers connected to Spectrum WiFi, including the WiFi service in your home, out of home, or Spectrum authorized providers. Your device may automatically connect to Spectrum WiFi when available unless you change your mobile device settings to inhibit such functionality. Performance over Spectrum WiFi may vary based on any number of factors, such as, but not limited to, the number of other subscribers trying to use the same WiFi access point at the same time, your mobile device, your WiFi receiving antenna, your distance to the WiFi access point, attenuation from walls, foliage and other objects between your mobile device and the access point, and interference from other mobile devices. WiFi uses spectrum that the FCC has allocated for "unlicensed" use, which means that use of this spectrum is not protected from interference from other mobile devices using the same spectrum in the same geographic area. Therefore, WiFi service is provided on a "best efforts" basis. When not connected to Spectrum WiFi, Spectrum Mobile Service will attempt to connect over our MNP's mobile broadband Internet access service network.
b. Spectrum Mobile Service Subscribers that subscribe to Spectrum Internet Service may receive an increased WiFi download speed on certain Devices that is faster than the Spectrum Internet download speed to which they subscribe (“Mobile Speed Boost”). A Device will only receive Mobile Speed Boost when it is connected to Spectrum Internet Service from certain Spectrum-provided wireless routers in Subscriber’s home. Mobile Speed Boost is a feature of the Mobile Service and is provided on a "best efforts" basis. Subscriber may not share the Mobile Speed Boost with any other device(s). If Spectrum determines that Subscriber is sharing or otherwise re-distributing the Mobile Speed Boost, then Spectrum reserves the right to disable Mobile Speed Boost.
c. Additional information on Spectrum WiFi is available in our Network Management Practices as well as our Internet Acceptable Use Policy and Spectrum Business Internet Acceptable Use Policy, our Residential Internet Services Agreement and Spectrum Business High-Speed Internet Service Terms - each of which are incorporated into our Residential General Terms and Conditions of Service and our Spectrum Business Services Agreement, as applicable.
d. WiFi Network Management. When Spectrum Mobile Service customers are connected to a non-Spectrum authorized WiFi service, congestion management practices applicable to that connection will vary by WiFi provider Spectrum uses reasonable network management practices that are consistent with industry standards. Additional information on Spectrum's congestion management practices is available here. Spectrum is not responsible for the congestion management techniques used by Spectrum authorized and non-Spectrum authorized WiFi providers. If your device connects to a non-Spectrum authorized WiFi service, you should consult that provider's terms of service and broadband disclosures for information about their practices.
6. Other Spectrum Wireless Facilities. The data component of Spectrum Mobile Service may also be provided over Spectrum’s wireless network facilities where available. Service provided over these facilities will be subject to the same network management practices described above.
7. Other Services on the Network. Spectrum Mobile Service uses our MNP's mobile broadband Internet access service network and shares that network with those services and other non-broadband Internet access services that our MNP offers. When accessing Spectrum Mobile Service via a Spectrum WiFi access point (out of home, home, or by one of our WiFi partners), broadband Internet access service and Voice over WiFi service will be delivered via the access point. When accessing Spectrum Mobile Service via another WiFi network, users may share those WiFi networks with other services that Spectrum does not know about or manage. As such, Spectrum Mobile Service cannot predict other services that may share the WiFi network.
8. Application-Specific Behavior. You may access any lawful application for use on the Spectrum Mobile Service, subject to our Residential General Terms and Conditions of Service, Spectrum Business Services Agreement, Network Management Practices, Spectrum Residential Mobile Services Agreement, Spectrum Business Mobile Services Agreement, and Privacy Policy discussed in these disclosures.
9. Commercial Terms. Spectrum offers different plans to best suit your needs. Plans have a set amount of high-speed data per billing cycle after which your data speeds may be reduced. More information about our plans is available here.
a. Spectrum Internet. Service is not available in all areas. You must be a Spectrum Residnetial Internet or Spectrum Business High-Speed Internet service customer to initially subscribe to Spectrum Mobile Service. Spectrum Residential Internet and Spectrum Business High-Speed Internet services and bundles are offered on a monthly subscription basis. Subscribers are responsible for the full monthly charge for service without proration when service is terminated before the end of the 30-day billing period, subject to restrictions under applicable law, if any.
b. Switching Plans. Information on switching between plans can be found here.
c. Mobile Hotspot Usage. There are no additional fees or charges for using your phone or tablet as a mobile hotspot.
1. Spectrum Business Mobile Service purchased before June 24, 2026 and Spectrum Residential Mobile Service.
a. Under the By the Gig plan, data used as a mobile hotspot will count toward the 5 GB allowance described above, with the mobile hotspot download speed reduced to 256 Kbps after 5 GB for all By the Gig data use for the rest of the billing cycle for that line.
b. The Residential Unlimited plan includes up to 5 GB mobile hotspot use per line during a billing cycle, with the mobile hotspot download speed reduced to 600 Kbps for mobile hotspot use after 5 GB for the rest of the billing cycle for that line.
c. The Business Unlimited plan includes up to 10 GB mobile hotspot use per line during a billing cycle, with the mobile hotspot download speed reduced to 600 Kbps for mobile hotspot use after 10 GB for the rest of the billing cycle for that line.
d. The Residential Unlimited Plus plan includes up to 10 GB mobile hotspot use per line during a billing cycle, with the mobile hotspot download speed reduced to 600 Kbps for mobile hotspot use after 10 GB for the rest of the billing cycle for that line.
e. The Business Unlimited Plus plan includes up to 50 GB mobile hotspot use per line during a billing cycle, with mobile hotspot download speed reduced to 600 Kbps for mobile hotspot use after 50 GB for the rest of the billing cycle for that line
f. The Residential Unlimited Plus Premium plan includes up to 50 GB mobile hotspot use per line during a billing cycle, with the mobile hotspot download speed reduced to 600 Kbps for mobile hotspot use after 50 GB for the rest of the billing cycle for that line.
2. Spectrum Business Mobile Service purchased on or after June 24, 2026.
a.The Business Unlimited plan includes up to 10 GB mobile hotspot use per line during a billing cycle, with the mobile hotspot download speed reduced to 1 Mbps for mobile hotspot use after 10 GB for the rest of the billing cycle for that line.
b.The Business Unlimited Plus plan includes up to 50 GB mobile hotspot use per line during a billing cycle, with the mobile hotspot download speed reduced to 1 Mbps for mobile hotspot use after 50 GB for the rest of the billing cycle for that line.
d. Canada and Mexico Data Roaming Usage. The Residnetial Unlimited Plus plan includes up to 5 GB of data roaming in Canada and Mexico per line during a billing cycle. After 5 GB of data roaming usage in Canada and Mexico within your billing cycle, speeds will be reduced to 256 Kbps for the rest of the billing cycle. The Business Unlimited Plus plan includes up to 10 GB of data roaming in up to 215 countries per line during a bill cycle. After 10 GB of data roaming in those countries within your billing cycle, speeds will be reduced to 1 Mbps download and 512 kbps upload for the rest of the billing cycle.
e. Included Taxes, Fees, and Other Charges. Applicable taxes and regulatory fees attributable to Spectrum Mobile Service are included in the recurring monthly service fee. Applicable taxes on equipment sales and one-time charges are billed separately from the monthly service fee.
f. Additional Fee for Disconnecting Other Spectrum Services. Spectrum Mobile Service and Business Mobile Service customers who disconnect their respective Spectrum Internet Service or Spectrum Business High-Speed Internet Service will be charged an additional $10.00 per-month per-line for Spectrum Mobile Service on the Unlimited and Unlimited Plus plans. For more information about pricing, promotions, and fees for Spectrum Mobile Service, please visit the Spectrum Mobile home page. Further information on Spectrum Mobile Service's data options is available here. Pricing is subject to change.
g. Bring Your Own Device Attachment Rules. You may activate devices that Spectrum has certified for use on its network, including devices not purchased directly from Spectrum. Determining if your device can be used on the Spectrum network is available here. Spectrum will not activate any device that has been reported lost or stolen or associated with an account that is not in good standing. Information about obtaining a new Spectrum mobile device is available here.
10. Privacy Policies. Spectrum is committed to protecting your privacy. Spectrum's privacy policies with respect to Spectrum Mobile Service are explained in our privacy policies, which are available here.
11. Questions If you have questions about these disclosures, cannot find what you are looking for, or have any other concerns about Spectrum Mobile Service, please review the Support section at https://mobile.spectrum.com/support or call customer service at (833) 224-6603.
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