Charter ™ Telephone Service Electronic Letter of Authorization for Change in Local Exchange Service Provider

SPECTRUM™ VOICE ELECTRONIC LETTER OF AUTHORIZATION

BY CLICKING BELOW, YOU AUTHORIZE THE CHANGE OF YOUR LOCAL AND LONG DISTANCE TELEPHONE SERVICE TO SPECTRUM VOICE.

FCC regulations require us to separately obtain your consent to use an electronically signed authorization to change your local and long distance telephone service to Spectrum Voice. Please call the number below if you do not wish to provide an electronic signature to record your authorization.

By clicking on "Accept" below, I confirm the following:

(1) You have the hardware and software necessary to access and read the information in the electronic Letter of Authorization (including a device connected to the Internet using a secure browser, as evidenced by "https" on the address line of your browser and the lock icon displayed on your browser).

(2) You understand that the electronic Letter of Authorization applies only to your carrier change request for the listed telephone numbers and does not apply to any other transaction with Spectrum.

(3) You have the option to have the electronic Letter of Authorization and related information made available in paper form at no additional charge by printing the agreement upon completion. By calling (855) 839-4368, you may update your contact information related to this authorization, request a paper copy, or withdraw your consent to receive information electronically.

(4) You consent to use an electronic Letter of Authorization.

[ ] Accept

Letter of Authorization to Change Voice Service Provider

THIS LETTER OF AUTHORIZATION ALLOWS YOUR LOCAL AND LONG DISTANCE TELEPHONE SERVICE TO BE CHANGED TO SPECTRUM™ VOICE.[1]** PLEASE READ THIS LETTER CAREFULLY.**

NAME: ***CustomerName***

BILLING ADDRESS: ***CustomerAddress***

TELEPHONE NUMBER(S) (INCLUDE AREA CODE): * ***PortedNumber***

SERVICE PROVIDER CHANGE:

I want to change my Local Service Provider. By selecting "I Agree" below, I authorize Spectrum to become my new voice service provider in place of my current provider(s) for local telephone service for the telephone number(s) listed above and in the attached Addendum.

I want to change my Long Distance Service Provider. By selecting "I Agree" below, I authorize Spectrum to become my long distance service provider in place of the current provider(s) for long distance for the telephone number(s) listed above and in the attached Addendum. Except in Hawaii, I understand that the provider of my long distance service will also be the provider of my international calling service.

Hawaii Customers Only: I want to change my International Service Provider. By selecting "I Agree" below, I authorize Spectrum to become my new international voice service provider in place of my current provider(s) for international service for the telephone number(s) listed above and in the attached Addendum.

BY AGREEING TO THE FOLLOWING INFORMATION, I CERTIFY AND ACKNOWLEDGE THAT MY ELECTRONIC SIGNATURE LETTER OF AUTHORIZATION DESIGNATES SPECTRUM TO ACT AS MY AGENT FOR PURPOSES OF A PREFERRED CARRIER CHANGE AND AUTHORIZES SPECTRUM TO BECOME MY CURRENT LOCAL, LONG DISTANCE AND INTERNATIONAL TELEPHONE SERVICE PROVIDER AS DESIGNATED ABOVE. SPECTRUM WILL NOTIFY MY CURRENT TELEPHONE SERVICE PROVIDER(S) OF MY REQUEST, IF NECESSARY.

I understand that I will not be charged a fee to change my service provider.

I understand that I may choose only one in-state and one state-to-state long distance carrier for each telephone number and that, except in Hawaii, my choice of state-to-state long distance carrier will also be my choice of international carrier for each telephone number.

I confirm that Spectrum may obtain my customer account records from my current local telephone service provider.

I am at least 18 years of age and I am authorized to change the service providers for the telephone numbers listed above and in the attached Addendum.

[ ] Accept

Click here for a printer-friendly version of this Letter of Authorization.

[1] “Spectrum” refers to Charter Communications, Inc. and its voice service provider subsidiaries providing the Services.

SPECTRUM™ VOICE E911 SERVICES ACKNOWLEDGEMENT

By providing your electronic signature below, you are conﬁrming your understanding of Charter Communications' Spectrum Voice E911 service.[2]

Spectrum Voice service does not have its own power supply. If there is a power outage or a disruption to the cable network, Spectrum Voice service will not work. In such cases it will not be possible to place or receive calls and your modem will not work.

The emergency provider handling the 911 call, and the address the emergency provider will see, are linked to your service address on ﬁle with Charter. Charter phone equipment must not be moved to a new address without ﬁrst contacting us with the new location. If it is relocated, and you dial 911, you will need to provide your address to the 911 operation or 911 calls may be misdirected to the wrong location or wrong emergency provider. During the ﬁrst 72 hours after initiating service or advising us of an address change, if you dial 911, you must relay the new service address to the emergency operator. This is necessary to ensure emergency services are dispatched to your new service address because the emergency operator may not have the new service address in their records.

In some locations, depending on the equipment used by local governments to provide 911 service, you will always need to convey the 911 service location information to the emergency operator.

By clicking on "Accept" below, you acknowledge that you have received and understand this information.

[ ] Accept

^[2] Charter Communications provides Spectrum Voice through its aﬃliated voice entities in your area