SPECTRUM VOICE® RESIDENTIAL SERVICES PRICE GUIDE

(Effective 04/29/2026

This Price Guide contains prices and descriptions for Spectrum Voice (“Voice Service”) communications services furnished by the Charter companies to residential voice Customers (“Subscriber(s)”). The rates, terms and conditions that are found in this Price Guide are incorporated into and part of the Spectrum Residential Voice Services Agreement and Spectrum Residential General Terms and Conditions of Service for Charter Residential Services available at https://www.spectrum.com/policies/terms-of-service or https://www.spectrum.com, under ”Terms of Service/Policies. For additional details on the following services, call 1-855-707-7328.

This document applies to Charter's Spectrum Voice Services in the following states: Alabama, California, Florida, Georgia, Indiana and Michigan. The specific Charter Company providing your service may be found on your monthly bill statement. Voice Services and/or certain features may not be available in all areas. Please refer to https://www.spectrum.com to find availability of Voice Service in your area.

Basic Service: Basic service provides real-time, two-way voice communications service permitting users to receive calls that originate on the public switched telephone network and terminate calls on the public switched telephone network. Basic service will be provided with E911 emergency service¹, access to; operator services², directory assistance³, private number service (your number is not published or accessible via directory assistance), Subscriber and repair call services, line intercept service, Telephone Relay Service (TRS)⁴, long distance calling and unlimited local calling within the local service area⁵. Basic Service is included as part of the Company’s Voice packages listed below. A Line Access charge, Universal Service Fund charges and other surcharges, taxes and fees may be billed monthly to the Subscriber.

Long Distance Service:The terms set forth in this Price Guide, as well as those found in the Spectrum Agreement for Residential Services, apply to extended long distance services furnished by the Company for non-local calls within the U.S. and to specific international locations as referenced within the packages described below. The Company provides such long distance services, including direct-dialed services, to Subscribers of the Company’s local service. The Subscriber must choose the Company as their service provider for all long distance calls in order to subscribe to a service. No substitutions on service packages are allowed. Rates (package or per minute) for long distance calls include only direct-dialed (1+) calls. Operator assisted (0+) calls are excluded from the stated package. The Company reserves the right to review usage of any long distance service (package or per minute services) and discontinue or block long distance services without further notice if Subscriber is utilizing the service for non- residential purposes or is exceeding acceptable usage. Calls are measured in duration increments of sixty (60) seconds. All calls which are a fraction of a measurement increment are rounded up to the next whole unit. Timing on completed calls begins when the call is answered by the called party. Answering is determined by hardware answer supervision in all cases where signaling is provided by the terminating local carrier and any intermediate carrier(s). Timing terminates on all calls when the calling party hangs up or the Company’s network receives an on-hook signal from the terminating carrier. Service provides the Company’s Subscribers with the ability to originate calls to all other stations on the public switched telephone network bearing any rate center office(s) designation outside the Subscriber's local calling area. Please refer to https://www.spectrum.net/support/voice/placing-domestic-and-international-calls for further information.

¹The Company will provide 911 location information for all lines on the same account and does not support multiple address locations.

²Provides Subscribers with assistance using operators or an automated interactive voice system. Please also see https://www.spectrum.net/support/voice/placing-domestic-and-international-calls/ for further information.

³The Company will list its Subscribers' telephone numbers with directory assistance providers, except private telephone numbers. Please also see https://www.spectrum.net/support/voice/spectrum-voice-directory-and-directory-assistance/ for further information.

⁴Please see https://www.spectrum.net/support/voice/spectrum-voice-tty-and-trs-information/ for further information.

⁵Local service area as determined by the Company.

⁶California Customers who desire LifeLine service may be served from and are subject to terms and conditions of the Bright House Networks, LLC California Local Exchange Service Tariff available at https://www.spectrum.com/policies/telephone-tariff.
⁷ Effective January 15, 2026, the voice bundle rate increased from $25 to $30.00.

Voicemail: Subscriber may listen to stored messages left from incoming callers. Subscriber may manage voicemail settings/features and receive call details, for example the caller's phone number, caller's name, date and time of each voicemail. Voice messages may be converted to written word electronic mail messages. Subscriber consents under all applicable laws and regulations to provide Voicemail to text messages to Charter’s vendor such that its vendor shall be authorized to process those voice files and use Voicemail Messages, portions thereof, and/or log files or other data associated therewith, to tune, enhance, and improve the Services, including but not limited to, improving speech recognition technologies.  Please refer to https://www.spectrum.net/support/category/voice/ for further information.

Additional Services and Charges

⁸This service at no charge, for the first 1000 calls per month, to subscribers of Spectrum Voice Unlimited Long Distance service packages.

⁹Subscriber may request a temporary service suspension to accommodate extended absence needs (e.g. vacation, etc.). Service is not intended for use in regularly occupied residence.

¹⁰The Company may provide at Subscribers' request but shall be at the sole discretion of the Company. Construction charges in the form of installation charges, monthly charges, or both may be applied in addition to the usual service charges and monthly rates. Construction charges will include materials, contract services, and loaded labor. The Subscriber is required to bear unusual maintenance costs for special construction. The Company will provide an estimate of actual charges to the Subscriber prior to the start of construction. Advance payment may be required by the applicant.

Service and Maintenance Charges

Voice Services/Rates No Longer Offered to New Customers (Former Bright House Networks Service Areas)