SPECTRUM VOICE™ RESIDENTIAL SERVICES PRICE GUIDE

(Effective 04/29/2026)

This Price Guide contains prices and descriptions for Spectrum Voice (“Voice Service”) communications services furnished by the Charter companies to residential voice Customers (“Subscriber(s)”). The rates, terms and conditions that are found in this Price Guide are incorporated into and part of the Spectrum Residential Voice Services Agreement and Spectrum Residential General Terms and Conditions of Service for Charter Residential Services available at https://www.spectrum.com/policies/terms-of-service, under ”Terms of Service/Policies.” For additional details on the following services, call 1-855-707-7328.

This document applies to Charter’s Spectrum Voice Services in the following states: Alabama, California, Colorado, Connecticut, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New York, North Carolina, Oregon, South Carolina, Tennessee, Texas, Virginia, Vermont, Washington, Wisconsin and Wyoming. The specific Charter Company providing your service may be found on your monthly bill statement. Voice Services and/or certain features may not be available in all areas. Please refer to https://www.spectrum.com to find availability of Voice Service in your area.

Basic Service: Basic service provides real-time, two-way voice communications service permitting users to receive calls that originate on the public switched telephone network and terminate calls on the public switched telephone network. Basic service will be provided with E911 emergency service¹, access to; operator services², directory assistance³, private number service (your number is not published or accessible via directory assistance), Subscriber and repair call services, line intercept service, Telephone Relay Service (TRS) (where available)⁴, interexchange carriers for long distance calling and unlimited local calling within the local service area⁵. Basic Service is included in the Company’s Voice packages listed below and provided previously as a standalone service in some states. A Line Access charge, Universal Service Fund charges, taxes and fees may be billed monthly to the Subscriber.

Long Distance Service: The terms set forth in this Price Guide, as well as those found in the Charter Spectrum Voice Residential Services Agreement, apply to extended long distance services furnished by the Company for non-local calls within the U.S. and to specific international locations as referenced within the packages described below. The Company provides such long distance services, including direct-dialed services, to Subscribers of the Company’s local service. The Subscriber must choose the Company as their service provider for all long distance calls in order to subscribe to a packaged service. No substitutions on service packages are allowed. Rates (package or per minute) for long distance calls include only direct-dialed (1+) calls. Operator assisted (0+) calls are excluded from the stated package. The Company reserves the right to review usage of any long distance service (package or per minute services) and discontinue or block long distance services without further notice if Subscriber is utilizing the service for non-residential purposes or is exceeding acceptable usage. Calls are measured in duration increments of sixty (60) seconds. All calls which are a fraction of a measurement increment are rounded up to the next whole unit. Timing on completed calls begins when the call is answered by the called party. Answering is determined by hardware answer supervision in all cases where signaling is provided by the terminating local carrier and any intermediate carrier(s). Timing terminates on all calls when the calling party hangs up or the Company’s network receives an on-hook signal from the terminating carrier. Service provides the Company’s Subscribers with the ability to originate calls to all other stations on the public switched telephone network bearing any rate center office(s) designation outside the Subscriber’s local calling area. Please refer to https://www.spectrum.net/support/voice/placing-domestic-and-international-calls for further information.

¹The Company will provide 911 location information for all lines on the same account and does not support multiple address locations.
² Provides Subscribers with assistance using operators or an automated interactive voice system. Please also see https://www.spectrum.net/support/voice/placing-domestic-and-international-calls/ for further information.
³The Company will list its Subscribers’ telephone numbers with directory assistance providers, except private telephone numbers. Please refer to https://www.spectrum.net/support/voice/spectrum-voice-directory-and-directory-assistance/ for further information.
⁴Please refer to https://www.spectrum.net/support/voice/spectrum-voice-tty-and-trs-information/
⁵ Basic Service does not include optional toll free calling outside of the designated local calling area.

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⁶California Customers who desire LifeLine service may be served from and are subject to terms and conditions of the Charter Fiberlink CA-CCO, LLC Local Exchange Service Tariff available at https://www.spectrum.com/policies/telephone-tariff.

⁷Effective on January 15, 2026, the voice bundle rate increased from $25.00 to $30.00.

Local Calling Plans: Missouri Metropolitan Calling Area (MCA) Service (optional Plan with Basic Service): MCA service is a toll-free expanded calling plan provided to Missouri Subscribers with Basic Service. Several layered calling areas (tiers) are provided and Subscriber’s rate is dependent upon Subscriber location. “Host or Non-Ported” Subscribers, those not transferring numbers from another Company, must have the MCA overlay subscription in addition to their basic service. The minimum service period is the same as for Basic Service and rates are billed one month in advance. Georgia and Tennessee County-Wide Calling: In addition to the local calling areas, toll free calling on a (1+) or (0+) basis is provided between all local service locations within the same county. On operator-assisted calls, appropriate local operator service charges will apply. Intra-county toll calls that terminate to a Local Exchange Company that is not participating in County-Wide Calling will be rated at appropriate toll charges.

Voicemail: Subscriber may listen and/or reply (via e-mail) to stored messages left from incoming callers. Subscriber may manage voicemail settings/features and receive call details, for example the caller's phone number, caller's name, date and time of each voicemail. Readable Voicemail converts voice messages to written word electronic mail messages at no additional cost to the Subscriber. As a result of system constraints, some messages may not be fully transcribed and will appear as incomplete. Transcription services are not error free and the accuracy of the transcription can be affected by a number of factors. Incomplete messages will be denoted in the body of the transcription or some other indication that your message has been truncated. In such situations, you may obtain the full message by listening to your voicemail message. Subscriber consents under all applicable laws and regulations to provide Voicemail Messages to Charter’s vendor such that its vendor shall be authorized to process those voice files and use Voicemail Messages, portions thereof, and/or log files or other data associated therewith, to tune, enhance, and improve the Services, including but not limited to, improving speech recognition technologies. Please refer to https://www.spectrum.net/support/category/voice/ for further information.

Additional Services and Charges

8 This service at no charge, for the first 1000 calls per month, to subscribers of Spectrum Voice Unlimited Long Distance service packages.

9 An additional 30 day message/notification regarding a telephone number change may be requested by Subscriber for an additional charge.

10 Operator Services are provided by the Company via contractual agreement with vendor. Rates are given upon request.

11 At Subscriber request the Company will prevent a change in the Subscriber’s preferred local or long distance carrier selection.

12 Subscriber may request a temporary service suspension to accommodate extended absence needs (e.g. vacation, etc.). Service is not intended for use in regularly occupied residence. Suspension requests may be up to six (6) consecutive month increments, and can only be applied to the Company Subscriber’s account one (1) time per rolling twelve months. Not offered in the state of Texas.

13 The Company may provide at Subscriber’s request but shall be at the sole discretion of the Company. Construction charges in the form of installation charges, monthly charges, or both may be applied in addition to the usual service charges and monthly rates. Construction charges will include materials, contract services, and loaded labor. The Subscriber is required to bear unusual maintenance costs for special construction. The Company will provide an estimate of actual charges to the Subscriber prior to the start of construction. All charges are due and payable upon receipt of the bill. Advance payment may be required by the applicant.

Service and Maintenance Charges

Voice Services/Rates No Longer Offered to New Customers (Former Charter Communications Service Areas)

14 Effective 12/15/14 this service rate or credit is not offered to new Charter Advanced Services subscribers. Existing Basic Service subscribers will continue to receive this service with no impairment (may add/change service) until service has been terminated.
15 Eligible low-income Subscribers may receive a discounted rate or a credit to reduce the cost of service. State credits may apply in Texas.
16 Plus Line Access Charge waiver.

17 Basic Service customers may still subscribe.
18 This feature is limited to two simultaneous calls.
19 Provided to ULD package Subscribers upon request at no charge. Number not listed in Directory or Directory Assistance.