SPECTRUM VOICE™ RESIDENTIAL SERVICES PRICE GUIDE

(Effective 04/29/2026)

This Price Guide contains prices and descriptions for Spectrum Voice (“Voice Service”) communications services furnished by the Charter companies to residential voice Customers (“Subscriber(s)”). The rates, terms and conditions that are found in this Price Guide are incorporated into and part of the Spectrum Residential Voice Services Agreement and Spectrum Residential General Terms and Conditions of Service for Charter Residential Services available at https://www.spectrum.com/policies/terms-of-service, under ”Terms of Service/Policies. For additional details on the following services, call 1- 855-707-7328.

This document applies to Charter’s Spectrum Voice Services in the following states: Alabama, Arizona, Colorado, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington, West Virginia and Wisconsin. The specific Charter Company providing your service may be found on your monthly bill statement. Voice Services and/or certain features may not be available in all areas. Please refer to https://www.spectrum.com to find availability of Voice Service in your area.

Basic Service: Basic service provides real-time, two-way voice communications service permitting users to receive calls that originate on the public switched telephone network and terminate calls on the public switched telephone network. Basic service will be provided with E911 emergency service¹, access to; operator services², directory assistance³, private number service (your number is not published or accessible via directory assistance), subscriber and repair call services, line intercept service, Telephone Relay Service (TRS)⁴, interexchange carriers for long distance calling and unlimited local calling within the local service area⁵. Basic Service is included as part of the Company’s Voice packages listed below. Universal Service Fund charges and other surcharges, taxes and fees may be billed monthly to the Subscriber.

Long Distance Service: The terms set forth in this Price Guide, as well as those found in the Charter Spectrum Voice Residential Services Agreement apply to extended long distance services furnished by the Company for non-local calls within the U.S. and to specific international locations as referenced within the packages described below. The Company provides such long distance services, including direct-dialed services, to Subscribers of the Company’s local service. The Subscriber will receive the Company as their long distance service provider when subscribing to a packaged service unless another long distance service provider is requested. No other substitution on service packages are allowed. Rates (package or per minute) for long distance calls include only direct-dialed (1+) calls. Operator assisted (0+) calls are excluded from the stated package. The Company reserves the right to review usage of any long distance service (package or per minute services) and discontinue or block long distance services without further notice if Subscriber is utilizing the service for non- residential purposes or is exceeding acceptable usage. Calls are measured in duration increments of sixty (60) seconds. All calls which are a fraction of a measurement increment are rounded up to the next whole unit. Timing on completed calls begins when the call is answered by the called party. Answering is determined by hardware answer supervision in all cases where signaling is provided by the terminating local carrier and any intermediate carrier(s). Timing terminates on all calls when the calling party hangs up or the Company’s network receives an on-hook signal from the terminating carrier. Service provides the Company’s Subscribers with the ability to originate calls to all other stations on the public switched telephone network bearing any rate center office(s) designation outside the Subscriber’s local calling area. Please refer to https://www.spectrum.net/support/voice/placing-domestic-and- international-calls for further information.

¹The Company will provide E911 location information for all lines on the same account and does not support multiple address locations.
²Provides Subscribers with assistance using operators or an automated interactive voice system. Please refer to https://www.spectrum.net/support/voice/placing-domestic-and-international-calls for further information.
³The Company will list its Subscribers’ telephone numbers with directory assistance providers upon request, not private telephone numbers. Please refer to https://www.spectrum.net/support/voice/spectrum-voice-directory-and-directory-assistance/for further information.
⁴Please refer to https://www.spectrum.net/support/voice/spectrum-voice-tty-and-trs-information/ for further information.
⁵Local service area as determined by the Company.

⁶ Effective January 15, 2026, the voice bundle rate increased from $25.00 to $30.00.

Voicemail: Subscriber may listen to stored messages left from incoming callers. Subscriber may manage voicemail settings/features and receive call details, for example the caller's phone number, caller's name, date and time of each voicemail. Voice messages may be converted to written word electronic mail messages. Subscriber consents under all applicable laws and regulations to provide Voicemail to text messages to Charter’s vendor. Information regarding privacy concerns can be found at https://www.spectrum.com/policies/your-privacy-rights and additional voicemail help at https://www.spectrum.net/support/category/voice/.

Additional Services and Charges

7 Subscriber may request a temporary service suspension to accommodate extended absence needs (e.g. vacation, etc.). Service is not intended for use in regularly occupied residence. Limitations apply.
8 The Company may provide Special Construction at Subscriber’s request, but the decision to do so is within the sole discretion of the Company. Construction charges in the form of installation charges, monthly charges, or both may be applied in addition to the usual service charges and monthly rates. Construction charges may include materials, contract services, and loaded labor as applicable. The Company will provide an estimate of Special Construction charges to the Subscriber prior to the start of construction. Advance payment of the construction charges may be required by the applicant at the discretion of the Company.

Service and Maintenance Charges

Voice Services/Rates No Longer Offered to New Customers (Former Charter Communications Service Areas)

Additional Services and Charges