Switch and Get
Up to $500

We require that every customer submit the Spectrum Contract Buyout form as well as the last bill from the previous provider(s), which clearly shows the early termination fee ("ETF").

• You must install and actively maintain a combination of qualifying Internet, TV and/or Voice services ("Qualifying Services") through the redemption process. If all three services are not available, all available service in the area must be active. Spectrum Mobile® services are not eligible for the buyout program.
• The redemption process is defined as the period of time.

  From – When customer sends in required documentation.

  To – When customer receives payment.

• Please make sure to have your name and address on the previous provider's bill.
• You cannot have had TV service within the last 30 days.
• Bank statements are not eligible.
• Your account must be current for the contract buyout to be completed.
• Some providers first send a notice stating your debit/credit card will be charged on a specific date – we cannot accept this. On your next bill, you will receive your itemized Early Termination Fees. Some providers may take up to 30 days after sending that notice.

You will find the (ETF) listed among the charges on your bill. When submitting your form and previous provider's bill, please ensure that the ETF is clearly listed to indicate the amount that was charged by your previous provider(s). Bills without the ETF clearly shown will not be accepted.

Depending on the provider, ETF charges may be on the bill before your final statement or on a bill that arrives after your final statement for your services. If you do not see those charges on your bills, please ask your previous provider to send it to you.

When you submit your information to the Contract Buyout Team, your information goes through a verification process, which can take up to 5-7 business days. After approval, your payment will arrive within 10 business days.

No. The Contract Buyout Payment will be sent to the person whose name is on the account.

No. The Contract Buyout Payment will be sent to the person whose name is on the account.

The Spectrum Contract Buyout Program covers your ETF of up to $500. Some providers might charge more than that to disconnect your account. In such a case, Spectrum will cover up to $500.

No. Wireless providers/subscription TV services of any kind are not eligible for Contract Buyout. The Contract Buyout Program reimburses customers who previously subscribed to comparable levels of services. Cell phones, mobile hotspots, jetpacks and subscription TV packages such as Hulu, Netflix and Amazon Prime video are ineligible.

Spectrum only reimburses the ETF. Spectrum does not reimburse any additional taxes, service fees, return equipment fees or other charges.

Yes, you are eligible with multiple providers but disconnecting your accounts may exceed $500. In such a case, Spectrum will cover up to $500. You must follow all of the eligibility rules including providing a copy of the bill from each provider with the ETF clearly displayed.

No. Customers are only eligible to receive one Contract Buyout redemption during the life of the account.

Unfortunately, we can only reimburse ETF. We will not reimburse final charges upon cancelling your previous provider’s service.

For more information on how you can switch from your current mobile provider to Spectrum, click here.

Through our Phone Balance Buyout program, we’ll help cover your remaining device balance with your previous provider up to $2,500 with a Visa® Reward Card.