We require that every customer submit the Charter Contract Buyout form as well as the last bill from the previous provider which clearly shows the Early Termination fee.
You will find the early termination fee (ETF) listed among the charges on your bill. When submitting your form and previous providers’ bill, please ensure that the Early Termination Fee/Cancellation Fee is clearly listed to indicate the amount that was charged by your previous provider. Bills without the ETF/Cancellation Fee clearly shown will not be accepted.
Depending on the provider, ETF Charges may be on the bill before your final statement or on a bill that arrives after your final statement for your services. If you do not see these charges on your bills, please reach out to your previous provider and have them send it to you.
Approximately 10 business days after getting approved. When you submit your information to the Contract Buy out Team, your information goes through a verification process which can take up to 5-7 business days. Upon approval, your check will arrive within 10 business days.
No. The Contract Buyout Check will be sent to the person whose name is on the account.
No. The Contract Buyout Check will be sent to the person whose name is on the account. At that time, you can freely deposit the check into your account.
The Charter Contract Buyout program covers your early termination fees of up to $500. Some providers might charge more than that to disconnect your account. In the event that they do, Charter will only cover up to $500.00.
No. Wireless providers/Subscription TV services of any kind are not eligible for Contract Buy out. The Contract Buyout program reimburses customers who previously subscribed to comparable levels of services. Cell phones, mobile hotspots, jetpacks and subscription TV packages such as Hulu, Netflix and Amazon video are not eligible.
Charter only reimburses the Early Termination Fee. Charter does not reimburse any additional taxes, service fees, return equipment fees, or any additional charges.
Yes, you can have multiple providers understanding that the combination of both cannot exceed $500. You must follow all of the eligibility rules including providing a copy of the bill from each provider with the Early Termination Fees clearly displayed.
No; Customers are only eligible to receive one Contract Buyout redemption once during the life of the account.
Unfortunately, we can only reimburse Early Termination fees. We will not reimburse final charges upon cancelling your previous provider’s service.