SPECTRUM RESIDENTIAL INTERNET TERMS AND CONDITION OF SERVICE

THESE SPECTRUM RESIDENTIAL INTERNET TERMS AND CONDITIONS OF SERVICE (THE “INTERNET TERMS”) GOVERNING YOUR USE OF SPECTRUM INTERNET SERVICE (THE “INTERNET SERVICE”) ARE SUBJECT TO AND INCORPORATED INTO THE SPECTRUM RESIDENTIAL GENERAL TERMS AND CONDITIONS OF SERVICE (THE “GENERAL TERMS”) AND ALL THE OTHER “TERMS OF SERVICE” THAT ARE INCORPORATED BY REFERENCE INTO THE GENERAL TERMS.  ALL THE FORGOING TERMS OF SERVICE MAY BE FOUND AT www.spectrum.com/policies/terms-of-service, under "Terms of Service/Policies" and "Your Privacy Rights."

THE GENERAL TERMS INCLUDE A BINDING ARBITRATION PROVISION,  PROVISIONS FOR OPTING OUT OF ARBITRATION AND A WAIVER OF CLASS ACTIONS AND MASS ACTIONS, THAT ALSO APPLY TO THE INTERNET TERMS. THE TERMS OF SERVICE CONSTITUTE A LEGALLY BINDING CONTRACT BETWEEN YOU AND SPECTRUM.

Spectrum means Charter Communications Operating, LLC, its parents, affiliates or subsidiaries providing you the Services, as well as third parties Spectrum may retain to provide the Services.  You, the subscriber, are referred to as “you” and “your.” Capitalized terms that are not otherwise defined in these Video Terms shall have the meanings ascribed to them in the General Terms. Your use of the Internet Service is deemed acknowledgment that you have read and agreed to the Terms of Service. Any user who does not agree to be bound by the Terms of Service should immediately stop their use of the Internet Service and notify Spectrum's Customer Service at 888-438-2427 to terminate the Internet Service.

1. Equipment: To use the Internet Service, you must meet minimum computer, device, in-home network and system requirements as identified by Spectrum.

a. Computer Equipment and Software: The personal computer or device that you use to access the Internet Service must meet minimum standards. The minimum standards may change, and Spectrum will make reasonable efforts to support previously acceptable standards; however, Spectrum is not obligated to continue to provide such support. Spectrum may supply equipment such as modems, gateways, routers, or wireless cards, at no charge or for a one time or reoccurring fees, to operate the Internet Service. You acknowledge that such equipment may require updates and/or changes to the software resident in the equipment, and that you may be required to perform such updates and/or changes. You also acknowledge and agree that installation of Internet Services may require Spectrum personnel to open or access your computer/device and that installation and/or use of the Service may result in the modification of your computer’s or other device’s system’s files.  Notwithstanding, you hereby authorize Spectrum to perform updates and/or changes, on-site or remotely from time to time as Spectrum deems necessary, in Spectrum's sole discretion.

b. Third-Party Hardware or Software:  Spectrum does not provide technical assistance for third party hardware or software, such as home networks or gaming systems. Any questions concerning third party hardware or software should be directed to the manufacturer of that product.

c. Authorized Equipment Only: You agree not to connect, or permit any other person to connect, any equipment, other than equipment authorized by Spectrum, to any cable modem outlet or port.  You understand that failure to comply with this restriction may cause damage to the Spectrum network and subject you to liability for damages and/or criminal prosecution. You may not alter, modify or tamper with the Equipment or the Internet Service, or permit any other person, not authorized by Spectrum, to do so.

2. Network Interface: When Spectrum installs the Internet Service, your will need a network interface card or adapter providing an Ethernet connection. Alternatively, you may connect to a home networking device (commonly referred to as a router or gateway).

3. Cable Modem/Other Spectrum Equipment: You may obtain a cable modem from Spectrum or may purchase and use a cable modem purchased at retail from a third party, provided that such third party modem has been tested, certified and approved by Spectrum in accordance with our DOCSIS Modem Policy at www.spectrum.com/policies/docsis-modem-policy

4. Software: At the time of installation of the Internet Service, Spectrum may provide you with common Spectrum or third party Licensed Software (e.g., a browser and plug-ins) to enable and enhance the Internet Service. Any and all Licensed Software provided by Spectrum is the property of Spectrum and/or its suppliers and licensors.

5. Your Security: You acknowledge and agree that when using the Internet Service to access the Internet or any other online network or service, there are certain risks that may enable other Internet users to gain access to or use of your  equipment and software. You are solely  responsible for taking all appropriate security measures when using the Internet Service. Furthermore, you are solely responsibility for the equipment you use in conjunction with the Internet Service and for providing and configuring any "firewall" or security measures for use with the Internet Service to prevent damage from viruses, malware, or other similar malicious items and to prevent unauthorized access to the Internet Service.   You are responsible for procuring and installing patches, any and all anti-virus and firewall software/ hardware and operating system patches, updates, or supplements that may be necessary for (i) the protection and maximum functionality of your computer and related equipment and (ii) the protection of Spectrum's network and other subscribers. You, not Spectrum, are solely responsible for the effectiveness of these blocking and filtering technologies. Spectrum does not warrant that others will be unable to gain access to your computer(s) and/or data even if you utilize blocking and filtering technologies, nor does Spectrum warrant that the data or files will be free from computer viruses or other harmful components. Spectrum has no responsibility and assumes no liability for the protections you may employ nor for any damages that may arise from accessing the Internet and Spectrum hereby disclaims any and all responsibility and liability for any damages that may arise from your failure to procure or install the aforementioned security software and /or hardware. You are responsible for any misuse of the Internet Service that occurs through your account whether by a member of your household or an unauthorized third party.  You are also responsible for ensuring that anyone who uses the Internet Service through your computer or accesses the Internet Service, does so in accordance with the Terms of Service, including the Internet AUP.  You agree to take all reasonable measures necessary to ensure that the Internet Service is not used by another without your consent.

6. Additional Features, Functionality and Tools: Any additional service features, functionality and tools that Spectrum offers may be subject to specific terms of use and subject to charges, change, or removal at any time by Spectrum.

7. Cookies: You may access your Spectrum e-mail account and support website at spectrum.net, provided that your browser is configured to accept cookies from www.spectrum.net.

8. Monitoring the Internet Service and Privacy: Spectrum takes the protection of your privacy seriously.  Although Spectrum has no obligation to monitor Content, you agree that Spectrum has the right to monitor the Internet Service (including  your Content and  equipment) in accordance with the Terms of Service.

For Content residing on Spectrum's servers, Spectrum reserves the right at all times and without notice to remove, restrict access to, or make unavailable, and to monitor, review, retain and/or disclose any Content or other information in Spectrum's possession about or related to you, your use of the Internet Service or otherwise as necessary to satisfy any applicable law, or otherwise to preserve the security of Spectrum’s network or other systems or Spectrum subscribers' information.

For more information on Spectrum's approach to your privacy, please refer to the Spectrum Residential Subscriber Privacy Policy.

9. Rights Infringement: You agree that you will not use, or allow others to use, the Internet Service to send or receive, or otherwise use any information which infringes the patents, trademarks, copyrights, trade secrets or proprietary rights of any other person or entity. This includes, but is not limited to, digitization of music, movies, photographs or other copyrighted materials or software. You must obtain appropriate authorization from such other person or entity prior to sending, receiving or using such materials. You warrant that you are and will at all times be the author and copyright owner and/or an authorized licensee with respect to any hosted content.  You further warrant that no hosted content violates or will violate the trademark, copyright, domain name or intellectual property rights of any third party. Spectrum assumes no responsibility for any violation by you of this Section.  You  assume all responsibility and risks regarding the determination of whether material is in the public domain.

Spectrum is registered under the Digital Millennium Copyright Act of 1998 (DMCA). Under the DMCA, copyright owners have the right to notify Spectrum if they believe that a Spectrum customer has infringed the copyright owner's work(s). If Spectrum receives a notice from a copyright owner alleging that you have committed any copyright infringement, Spectrum will notify you of the alleged infringement. Spectrum may determine that you are a repeat copyright infringer if Spectrum determines that you have  engaged in online copyright infringement on more than one occasion. Spectrum may suspend or terminate the accounts of repeat copyright infringers.

10. Termination: Spectrum shall have the right to terminate the Internet Service upon any violation of the Terms of Service. Spectrum will not be responsible for the return of data stored on Spectrum's servers, such as web and e-mail servers, if your account is suspended or terminated.

11. Disclaimer of Warranties.

a. No Warranty: You agree that your use of the Internet Service and any software and equipment supplied by Spectrum is at your sole risk. The Internet Service and Spectrum equipment are provided on an "as-is basis", if applicable, without warranties of any kind including without limitation any warranties of title, non-infringement, fitness for a particular purpose and merchantability. Spectrum does not warrant uninterrupted use of Internet Service. Spectrum does not warrant that the Internet Service will be error-free or free of any viruses, worms, spam, pop-up advertising, spyware, adware, denial of service attacks or other harmful components, even if countermeasures have been deployed. Spectrum does not warrant that any data or files you send or receive via the Internet Service will be transmitted in uncorrupted form, within a reasonable time, or free from unauthorized access by others or that other users will be unable to gain access to your computer. This includes, but is not limited to, incidents of file sharing, print sharing, or use of other means that enable Internet users to gain access to your equipment or to monitor your activity and conduct while using the Internet Service.

b. Anti-Spam Software: You understand that Spectrum utilizes anti-spam software and that such security technology is a feature of the Internet Service that may block incoming and outgoing electronic mail. Spectrum does not warrant that such feature will block all unwanted mail/spam or that all mail that is blocked constitutes unwanted mail/spam, or that such feature will be error-free.

c. Security Software: In addition, in its sole discretion, Spectrum may make available to you security software, such as anti-virus software, firewall software, "pop-up" advertising blocking software, parental control software, and anti-spyware or anti-adware software for your use on your computer system in conjunction with the Internet Service. Any such security software provided by Spectrum is intended to provide only a minimal level of protection to your computer system(s). You agree that Spectrum and its third party suppliers of any such security software do not guarantee its accuracy, efficacy or performance.  You further agree that Spectrum and its third party suppliers are not responsible for any damage to your computer system(s) or the information stored on it that may result from the security software or its non-performance.

d. Third Party Sites: When you use the Internet Service and/or access Spectrum web sites, you may encounter links allowing you to visit web sites operated or owned by third parties ("Third Party Site(s)"). These links are not under the control or ownership of Spectrum. The presence of a link to any Third Party Site is not an endorsement by Spectrum of the Third Party Site, an acknowledgment of any affiliation with its operators or owners, or a warranty of any type regarding any information or offer on the Third Party Site. Your use of any third party site is governed by the various legal agreements and policies posted at that Third Party Site.

e. Bandwidth.  You agree that Spectrum does not guarantee that any particular amount of bandwidth on the Spectrum network or that any speed or throughput of your connection to the Spectrum network will be available to you. You understand and agree that the speed of the Internet Service provided at your site will vary depending upon a number of factors, including your computer system(s) and associated equipment, Internet traffic, and other factors such as system capacity limitations, governmental actions, events beyond Spectrum's control, and system failures, modifications, upgrades and repairs. You understand that your wireless connections and use of wireless routers may be subject to greater fluctuations in speed and latency and may be adversely affected by interference, congestion, distance, and other outside factors. Subscriber's sole and exclusive remedies under the Terms of Service are as set forth in these Terms of Service. Because some States do not allow the exclusion or limitation of implied warranties, some of the above exclusions may not apply to Subscriber.

12. Limitation of Liability/Exclusive Remedy: Spectrum's entire liability and your exclusive remedy with respect to the use of the Internet Service or its software and equipment, or any breach by Spectrum of any obligation Spectrum may have under these Terms of Service, shall be your ability to terminate the Internet Service or to obtain the replacement or repair of any defective software or equipment provided by Spectrum to you. In addition, Spectrum shall not be liable for damages for failure to furnish, or the degradation or interruption of, any Internet Services, for any lost data or content, identify theft, for any TV, monitor or screen burn-in, monitor or screen wear, stuck pixels, phosphor burn, files or software damage, regardless of cause. Spectrum shall not be liable for damage to property or for injury to any person arising from the installation, maintenance or removal of equipment, software, wiring or the provision of the Internet Service.

13. Mailbox Deactivation: You agree that Spectrum owns all mailboxes associated with the Internet Service and may reclaim such mailboxes at any time for any reason, after which any associated mailbox content (e.g., emails, attachments, etc.) will be destroyed. Spectrum may also limit the number of new email addresses available per account. Spectrum may also limit the number of emails that can be sent within a specific time period, and if you do not access a Spectrum mailbox for an extended period of time as determined by Spectrum, Spectrum may lock the mailbox and prohibit the mailbox from receiving new email messages and/or reclaim the mailbox, including any sub-accounts associated with the mailbox. You understand that upon disconnecting from Spectrum's Internet service, Spectrum will suspend the account and delete the contents of the mailbox.

14. Mail Service and Storage: Spectrum is not responsible for maintaining and does not provide technical assistance for third party electronic mail service or mail storage. Any questions concerning third party electronic mail service, storage, and/or associated features should be directed to the provider of that product or service.

15. Network Security and Management:  You agree that Spectrum may block traffic to and from any source, including, without limitation, the deletion of any electronic mail, as it deems necessary to secure its network and/or eliminate spam. Spectrum may take other actions, in its sole discretion, to manage or protect its network or to benefit the greatest number of its subscribers as identified in Spectrum's Internet AUP. Spectrum may take these actions, with or without notice, in situations where Spectrum believes, in its sole discretion that you may harm the Spectrum network or disrupt the performance of the Internet Service for other users or where you are transmitting or are otherwise involved with creating or propagating  what Spectrum considers in its sole discretion to be spam or other malicious code or software. You agree that Spectrum is entitled to damages if you transmit or are otherwise connected with spam or other malicious code or software. You agree Spectrum is entitled to actual damages, however, if actual damages cannot be reasonably calculated, you agree to pay Spectrum liquidated damages of five dollars (U.S. $5.00) for each piece of spam or other malicious code or software transmitted from or through your account.

16. Additional Terms for WiFi Services: Spectrum's WiFi service provides wireless Internet access within your residence through a Spectrum-provided wireless router ("Home Network"). Spectrum WiFi accessed beyond the Home Network may be subject to additional terms and conditions. You agree that certain wireless routers provided by Spectrum may be preconfigured to distribute a separate wireless signal that is independent from your Home Network. You may at any time disable the Spectrum-provided wireless router from transmitting the separate wireless signal. You acknowledge that the wireless router provided by Spectrum used to support the Home Network is Spectrum Equipment.

I have read and accept the Spectrum Residential Internet Services Agreement