Spectrum Privacy Policy

Effective: August 20, 2026

Your privacy is important to Charter. We take seriously the responsibility of protecting your privacy and the information collected about you.

This Spectrum Privacy Policy (the "Privacy Policy") describes the types of information we collect, how we use that information, the choices you have regarding such collection and use, and the rights that may be available to you under state and federal law when you subscribe to, or interact with, Spectrum products and services, websites, and applications, including those offered by our affiliates and business units (sometimes referred to, collectively, as the "Spectrum Platform" in this Privacy Policy).

As Charter integrates Cox Communications' operations into the Spectrum brand, some Cox services, systems, and customer-facing websites are transitioning to Spectrum. Certain legacy Cox privacy websites may remain active for a period of time as we migrate content and redirect users to Spectrum's website and services, and this Privacy Policy also applies to those transitioning Cox websites, applications, and services. If you are directed to this Privacy Policy from a Cox website , or you continue to access a legacy Cox website during this transition, the practices described here apply to information collected through your use of those sites unless the Cox website states otherwise. We encourage you to review this Privacy Policy periodically as we continue to consolidate our systems under the Spectrum brand.

TABLE OF CONTENTS

WHEN THE PRIVACY POLICY APPLIES (back to top)

The Privacy Policy applies to the information we collect from or about you, your household, or devices associated with you, as prospective customers or when you subscribe to, access, or otherwise use the Spectrum Platform. This Privacy Policy also applies to data collected by or processed through our context intelligence services operated by Charter.

Some Spectrum products and services may have additional privacy practices that are described in product- or service-specific sections in this Privacy Policy or may be provided to you in different ways, such as our commercial agreements for Spectrum Business services. To the extent there is an overlap between the disclosures in this Privacy Policy and a product- or service-specific privacy notice (e.g., the Spectrum Biometric Data Privacy Notice which you can view by clicking hereor by visiting our Your Privacy Rights section on our website), the disclosures set forth in the product or service-specific privacy notice or commercial agreement will apply and control with respect to the processing of your information as a result of the use of such product or service.

Sometimes you may utilize the Spectrum Platform to access websites and/or applications (e.g., news websites, applications, sports websites/applications, shopping websites, internet search engine, etc.) or services (e.g., non-Spectrum email and instant messaging services or video streaming services, gaming services, data storage services, etc.) that we do not own, manage, or control through the Spectrum Platform. We urge our customers to review the privacy practices of these third parties, because this Privacy Policy does not extend to the collection of information by third parties through websites and/or applications not owned, managed, or controlled by Spectrum.

WHAT INFORMATION WE COLLECT (back to top)

In order to provide you with Spectrum products and services, we collect a variety of information about you when you interact with us or use our products, services, websites, and applications. This information enables us to provide our services to you on a cost-effective basis and to tailor our products and services to best meet your needs and interests.

Information You Provide to Us Directly

We collect information you provide to us when you establish a customer or user account, register to use and/or connect to certain of our services, and when you contact us or otherwise communicate with us, such as:

We may use the information you provide us and that we collect in order to make inferences about you and your interests, and to create models and intelligence products derived from your household’s activity. Where required by law, we seek your consent before doing so.

Information We Collect Automatically

We automatically collect information about your use of the Spectrum Platform in order to deliver any of our services or otherwise permit access to one of our products, such as:

We may also use information collected from our network, including domain-level activity, video viewership patterns, and device telemetry, to create pseudonymized representations of household-level activity patterns through our platforms. These representations are mathematical models that reflect household interests, affinities, and trends, and are engineered so that the specific websites visited, content viewed, or other discrete actions are not practically recoverable from the representation under known methods.

We automatically collect usage information to provide you with and market our products and services and to deliver you relevant advertising, such as:

Additionally, if you subscribe to or use services that require us to transfer or store communications such as a Spectrum email account or a Spectrum voice product that includes a voicemail service, it will be necessary for us to collect the content of those communications to provide you with the service you have requested, because it is required in order for the services to function. We also collect the content of any files you store in our cloud storage services (e.g., the Spectrum Cloud DVR platform) and other information when it is necessary to provide you with the products or features of the services you use.

Location Information

When you access our network, we may collect general or precise location information. We may also collect general or precise location information when you use some of our services and applications.

For our fixed home video, voice, internet, WiFi, and business services, all of which are inherently tied to the customer’s service address location, we collect the customer’s home, business and/or service address in order to provide service to the devices that are physically located at those addresses. For our video service, we use the collected information to deliver service to the physical address at which the customer’s receiver is located. For our wireline voice service, we use the collected information to deliver service to the physical address at which the customer’s voice modem is located; we also collect call detail information, including the call connection locations (including city, state, and country) and the call origin and destination locations, for account billing. For internet and in-home WiFi, we use the collected information to deliver service to the physical address at which the modem and router are located and installed. Charter also collects the public IP address of any device that connects to an in-home Advanced Home WiFi router in order to authenticate the device and allow customers to assign security, parental, or other controls to certain devices. We also collect information about the number, make, model, and carrier association of mobile devices that consistently connect to your in-home Advanced WiFi router, including devices belonging to non-subscribers in the household. This information may be used for network optimization, service improvement, and to develop marketing intelligence regarding other service providers who provide service to you or your household and potential service opportunities. We collect similar address information tied to equipment located at our commercial customers’ service addresses. When a customer subscribes to Spectrum Mobile service, their billing address, as well as their core video, voice, or internet account service address, if they subscribe to other Spectrum services, i.e., Spectrum Internet, is linked to their account for the same purposes.

For our out-of-home WiFi service and Spectrum applications, we may collect additional location information from your devices in order to authenticate, connect, and deliver seamless connectivity when connecting to our out-of-home WiFi access points, using our mobile service, or connecting to a Spectrum service from outside of your home via any WiFi access point or internet connection (e.g., if you are a video subscriber accessing content on your mobile device, irrespective of whether you are in or outside of your home or connecting via Spectrum WiFi or Spectrum Internet, we may collect location information in order to determine whether certain content is available to you based on your location). For our out-of-home WiFi access points, as well as the out-of-home WiFi access points of our industry partners, we may collect information about the location of the out-of-home WiFi access point and device information, including the public IP address assigned to the device connecting to the access point.

We may use this location data to develop, tailor, and market Spectrum’s own products and services, enable targeted third-party advertising in partnership with select advertising partners and providers, or through our context intelligence services operated by Charter.

Information Obtained from Third Parties

We may collect information from third parties for purposes related to delivering our products and services to you, for analytics and research, or for marketing and advertising our own products and services, as well as for delivering third-party advertising on the Spectrum Platform. When we obtain personal information from third-party sources, we take reasonable steps to verify that such data was lawfully collected with appropriate consumer notice and, where required by applicable law, consent. Third-party sources from which we collect information include:

HOW WE USE INFORMATION (back to top)

We use the information we collect to provide you with reliable, high-quality products and services. We may also use the information we collect, and allow our business partners to use it, to provide you with relevant service-related, marketing, and/or advertising communications. When required by applicable law, we will request your consent for certain uses of your information.  Depending on your state of residence, you may have certain rights to limit our use of information for these purposes.  Please see the state rights sections below for more information and our Privacy Preference page to manage your state-specific consumer choices.

To Provide and Improve our Services, Products and Devices, Websites and Applications

We use the information we collect to:

We limit the collection of personal information to what is reasonably necessary and proportionate to the purposes for which such information is processed. We periodically review our data collection practices to ensure continued compliance with applicable data minimization requirements.

We may leverage automated decisionmaking tools or the power of artificial intelligence ("AI"), including machine learning models, transformer-based AI models, and other algorithmic systems, to perform some or all of these actions as well as any of the actions described in other parts of this section of the Privacy Policy. This includes the use of AI to transform raw data into pseudonymized representations and other intelligence outputs. We do not engage in any automated decisionmaking related to the provision or denial of financial or lending services, housing, insurance, education enrollment or opportunity, criminal justice, employment opportunities, health care services, or access to essential goods and services.

We may also collect and/or use personal data for the purpose of training our internal large language models (LLMs), but we do not collect, use, or sell personal data for the purpose of training third-party or public large language models (LLMs).

To Develop and Provide Context Intelligence Services

We may use the information we collect, including Internet Usage Information, Video Usage Information, device and network telemetry, and related household-level data, to develop, train, and operate our context intelligence services. Through these services, we transform household-level data into pseudonymized mathematical representations of household activity patterns. These representations reflect household-level affinities, interests, and patterns, and are engineered so that the underlying discrete events (e.g., specific URLs visited or programs viewed) are not practically recoverable from the representation under known methods.

When the context intelligence services create or store pseudonymized representations of household-level activity patterns, those representations are not stored with household identifiers. Instead, we use a system-generated code. Any link between that code and a household is kept separate, limited to approved system processes, access-controlled, and logged.

We may use these context intelligence services to:

For Spectrum products and services, we do not use these outputs to make decisions that have a major impact on individual consumers, such as decisions about credit, insurance, jobs, or benefits. We also do not use these services to identify or reveal sensitive traits at the individual household level, such as specific health conditions, serious financial hardship, or protected-class characteristics. When third parties receive outputs from these services, their use of those outputs is subject to applicable agreements, policies, and laws.

To Communicate With You

We use the information we collect to deliver and personalize our communications with you, e.g., when responding to a survey or ordering a pay-per-view event, we will use that information and information from your account to send you billing information, as well as recommendations for additional Spectrum products or services that may be of interest to you and to provide you with a more personalized experience. We may also send you promotional communications for products and services that may be of interest to you.

To Create Business and Marketing Reports

We use the information we collect to create business and marketing reports (the "Reports") to provide insights into what products and services our customers are using, how long they are using our products and services, how some of our services are accessed, and what additional products and services may be of interest to our customers.

We use these Reports for our own internal purposes, such as improving our products and services, determining what content to provide our customers, measuring the effectiveness of our marketing and advertising, and other research and analytics. We may also share these Reports with third parties, as described in " When and With Whom We Share Information." In some cases, we may provide Reports to a third party for the third party's own use. You should review the "Your Choices" section of this Privacy Policy to understand the choices you have with respect to the sharing of this information.

Targeted Advertising

We may use the information we collect or that third parties collect from your visits to other online services, to make the marketing and advertising you see on the Spectrum Platform more relevant to you, as well as to market the Spectrum products and services on other websites and platforms. We may also aggregate data from multiple sources, including network traffic analysis, device connectivity data, geolocation, speed test data, and subscriber account information, to create household-level prospect profiles and marketing leads identifying potential customers or service upgrade opportunities. We may use partners to assist with advertising, and in doing so, disclose your persistent identifiers such as your device ID, or other unique identifiers associated with you or your account. We may also disclose your general or precise geolocation information or information associated with your browsing history. For information about how to limit the use of information for these purposes, see the "Your Choices" section below.

Addressable Advertising on our Cable System Applications

We place some of the advertisements you see during live and on-demand video content on our cable system and video applications. Some of those advertisements are placed in particular shows or channels; others are shown in particular geographic areas. Some of our cable advertisements will ask for your permission to take certain actions, like mail you information or allow the advertiser to contact you. In some areas we will be able to address advertisements to your household through our cable system that will be more relevant to your interests based on your Video Usage Information and/or Combined Information. For information about how to limit the use of information for these purposes, see the "Your Choices" section below.

Third Party Online and App-Based Advertising and Customization

We may place "cookies" and other tracking technologies in your browser that contain information about you or your account when you set up a personalized service or customize your settings and preferences on our websites or mobile applications. These technologies enable us to help diagnose problems with our services, control the display of ads, track usage patterns, gather demographic information, analyze trends, conduct research, and otherwise administer the Spectrum services. We do not store sensitive information such as your password, e-mail address or credit card number in these third party technologies.

In addition to the advertising we deliver, we allow third-party ad serving companies and other unaffiliated advertisers to display advertisements on our websites and within some of our mobile applications. These third parties may collect information about you when you use the Spectrum Platform or when you Interact with these third party advertisements. For information about how to limit the use of your information for these purposes, see the "Your Choices" section below.

WITH WHOM WE SHARE INFORMATION (back to top)

Account Holders and Other Authorized Users

We may disclose certain information about a customer's account and use of a service or feature to the primary account holder only after appropriate authentication. The primary account holder may also authorize other users to access certain information on the account, which may include information about the primary account holder's use of the relevant service.

Charter/Spectrum Related Businesses

We may share information about you with other Charter and Spectrum related companies in order to provide the services you have requested or to which you subscribe, or to make your Spectrum experience more streamlined, such as through combining account information into a single location for easier access.

Service Providers

We may disclose your information to service providers who perform business activities and functions on our behalf to support our interactions with you, such as billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, and fraud prevention. These service providers include digital advertising technology platforms that may deliver, measure, and optimize advertising campaigns on our behalf or on behalf of our commercial customers. These service providers, when active on our behalf, are authorized to use your personal information only as necessary to provide these services on our behalf, and are contractually required to comply with applicable data protection laws in the jurisdictions where advertising is delivered.

Context Intelligence Services and Spectrum Partners

We may make privacy-protective intelligence outputs from our context intelligence services available to approved third-party partners. These partners may include advertisers, advertising technology companies, AI and data platform providers, measurement providers, research partners, companies in financial services and other regulated industries, and other business customers.

These outputs may include audience insights, advertising and marketing signals, measurement information, trend data, model outputs, or other analytics. Partners may use these outputs for permitted business purposes, such as advertising, marketing, measurement, research, customer engagement, analytics, personalization, and improving AI-driven tools and services. We do not give partners the underlying household-level data used to create these outputs. The underlying data stays within Spectrum’s controlled environment. Partners may access or use the intelligence through approved tools and processes, and they receive only derived outputs, such as analytics, signals, or trend information. Providing or making data or outputs available to certain third parties, and those third parties’ use of the data or outputs, may be subject to applicable laws, rules, and other requirements.

For Spectrum products and services, we do not use these outputs to make decisions that have a major impact on individual consumers, such as decisions about credit, insurance, jobs, or benefits. We also do not use these services to identify or reveal sensitive traits at the individual household level, such as specific health conditions, serious financial hardship, or protected-class characteristics.

Governmental Entities or Pursuant to Valid Legal Process

We may disclose personal information to comply with valid legal process, including subpoenas, court orders, or search warrants. In some instances where there is a valid legal request or an order for disclosure of information about you, we may notify you of such request or order and then it may be up to you to object or take specific action to prevent any disclosures pursuant to those requests or orders.

If you subscribe to any Spectrum services, we may be required by law to disclose information about you, including information that personally identifies you, your use of our services, and the content of your communications, to governmental entities upon receipt of valid legal process.

We may also disclose personal information when we believe it is necessary to protect our customers, employees, or property; in emergency situations; to enforce our rights in court or elsewhere, or directly with you, for violations of service terms, conditions or policies; and/or as otherwise required by law.

Third Parties

We may sell to or share with third parties your personal information for their own marketing, advertising, or other commercial purposes, including for activating third-party application services you may have acquired through Spectrum. We may sell or share your name, email address, phone numbers, persistent identifiers such as device identifiers, IP address, video and/or internet usage data, and general or precise geolocation data. We may also provide access to pseudonymized intelligence derived from household-level data through the context intelligence services. Depending on your state of residency, you may be able to opt-out of this use of your personal information. Where required to do so by law, we will obtain your consent before selling or sharing your personal information.

If you subscribe to our Spectrum Voice® service, your name, address and/or telephone number may be transmitted via Caller ID, published and distributed in affiliated or unaffiliated telephone directories, and available through affiliated or unaffiliated directory assistance operators. We take reasonable precautions to ensure that non-published and non-listed numbers are not included in the telephone directories or directory assistance services, although we cannot guarantee that errors will never occur. Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain business numbers, 911, 900 numbers or toll-free 800, 855, 844, 866, 877 or 888 numbers. But note that Spectrum Mobile does not publish directories of customers' wireless phone numbers and we do not make those numbers available to others for listing in directories.

Some of the advertisements we display may invite interactive or transactional follow-up from you. When you interact and provide your consent, we may share your contact information with the advertiser for the purpose of fulfilling your request. We may also share individually de-identified and/or aggregate information, including our business and marketing reports, with third parties for their own purposes.

If we enter into a merger, acquisition, or sale of all or a portion of our assets, we may transfer or receive information about you, including information that personally identifies you, as part of the transaction. We may also receive information about consumers who are not our subscribers as the acquiring entity in a merger and acquisition.

WHAT CHOICES YOU HAVE TO CONTROL THE USE OF INFORMATION BY SPECTRUM (back to top)

You have choices in controlling how we use and share your information for marketing and advertising purposes. For instance, you can always choose whether to receive promotional emails or text messages. When you visit our websites, you may opt-out of interest-based advertising, and when you use our mobile applications, you can limit the use of ad trackers. Visit our Privacy Preference page to manage your marketing communication and privacy preferences, including, for example:

Certain states provide their residents with additional choices regarding the collection, use, and sharing of personal information, including the right to opt out of specific data practices. If you are a resident of one of these states, as listed below in the state-specific section of this Policy, please refer to our Privacy Preference page for detailed information about the rights and choices available to you under applicable law.

Some of the preferences will only apply when you subscribe to Spectrum services and may require additional account information. If you make changes to your contact information or get a new account, you will need to review and update your privacy preferences.

If you are a Spectrum customer and do not have access to Internet service, you may call us at the number provided on your monthly bill statement to be added to any of these lists.

If you are not a Spectrum customer and would like to add your name to marketing opt-out lists, please call 833-845-3726.

Please note that even if you choose to limit the use of information or communications for marketing and advertising purposes, you may still receive general marketing and/or advertising messages, in addition to service-related communications.

You may also opt-out of the sale or sharing of your personal information and targeted or cross-context behavioral advertising by broadcasting a universal opt-out signal, such as the Global Privacy Control (GPC), on the browsers and/or browser extensions that support the GPC where such mechanism is required under applicable state privacy law. We honor GPC signals for applicable data processing activities, including the processing of household-level data through the context intelligence services and the generation of marketing leads from network and device intelligence sources.

For more information about privacy preferences visit our Privacy Preference page.

Cookies, Tracking Technologies, and Interest-Based Advertising

Some of our websites use certain web analytics services, such as Google Analytics and Adobe Analytics.  These services use cookies or other tracking technologies to help us analyze how users interact with and use the Spectrum websites, compile reports on the websites' activity, provide other services related to website activity and usage, and help us identify and communicate with potential customers. The information generated by these web analytics services are transmitted to and stored by those entities and are subject to their respective privacy policies.  To learn more about Google Analytics and Adobe Analytics, including how to opt-out of tracking of analytics, please visit the following links managed by Google (Google Cookies) and Adobe (Adobe Privacy Center).

Many of the third-party advertisers that place tracking tools on the Spectrum websites are members of programs that offer you additional choices regarding the collection and use of your information. You can learn more about the options available to limit these third parties' collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance, as well as the webpages for Facebook's ad preferences tool and privacy policy.

Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more information about how to change these settings for Apple or Android devices, see:

Apple: http://support.apple.com/kb/HT4228

Android:  http://www.google.com/policies/technologies/ads/

You may also have the right in certain states to opt-out of the use of your personal information for interest-based advertising by Spectrum.  For more information, please visit the state rights sections of this Privacy Policy or the Privacy Preference page to opt-out.

Some of our Spectrum Platforms (e.g., our Spectrum TV application) may include Nielsen's proprietary measurement software, which will allow you to contribute to market research, like Nielsen’s TV Ratings. To learn more about Nielsen’s privacy practices, including how you can opt-out of Nielsen’s collection and use of this measurement data, please visit www.nielsen.com/digitalprivacy.

As noted above, legacy Cox websites use cookies and similar tracking technologies and provide their own disclosures about how that information is collected and used when you interact with those sites.

CPNI

When you initiate an interaction with one of our representatives, such as a phone call or a chat, we may ask for your oral consent to our use of your CPNI for the purpose of providing you with an offer for other products or services, such as Spectrum cable video service. If you consent, we may use your CPNI for the duration of that interaction to offer you those additional products and services.

If you subscribe to the Spectrum Voice® or Spectrum Mobile service, you have the option of allowing us to use the CPNI we have on file to provide you with information about products and services or special promotions for other communications-related products and services to which you do not already subscribe. You have the right to restrict this use of CPNI. If you opt-out of this use, you will experience no effect on your services. We will wait at least thirty days from the date we first provide notice to you, as a subscriber of the Spectrum Home Phone service or Spectrum Mobile service, before we use your CPNI for this purpose. During that time and at any time after, you may opt-out of our use of your CPNI for these marketing purposes by calling us at the number provided on your monthly billing statement or visiting our Privacy Preference page.

HOW WE PROTECT YOUR INFORMATION (back to top)

We take seriously our responsibility to secure the information we collect and maintain. We use reasonable security, including technical, physical, and administrative controls, to secure the information we collect, maintain, or otherwise disclose with our service providers and third-party partners. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose Spectrum information.

You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks. For more information on things you can do to help protect the privacy of your own information, visit www.spectrum.com/security or www.OnGuardOnline.gov.

HOW WE PROTECT CHILDREN'S PRIVACY (back to top)

We do not knowingly collect personal information from anyone under the age of 13.  If you believe that a child under 13 years of age has provided us with personal information, please contact us at the address below. Additionally, we do not knowingly process data of children under the age of 18 for purposes of the Spectrum Platform, context intelligence services, targeted advertising, or the sale or sharing of personal information unless permission of a parent or legal guardian has been obtained or otherwise received by Spectrum. To the extent our systems collect information from devices connected to the Spectrum Platform that may be used by children under 13, we do not knowingly use persistent identifiers from such devices for tracking or profiling of children, and we implement reasonable measures to exclude data attributable to children’s devices from marketing and intelligence programs.

In accordance with certain state laws, Spectrum may receive a signal from an app store or operating system indicating that a user of our application(s) is a minor under the age of 18, which we will use solely for age verification purposes. Where we receive such a signal, we will process the age verification information associated with that signal solely in connection with the minor’s use of our services and in accordance with this Privacy Policy and applicable law.

YOUR RIGHTS AND OUR LIMITATIONS ARE UNDER FEDERAL LAWS (back to top)

The Cable Act and Personally Identifiable Information

Section 631 of the Cable Communications Policy Act of 1984, as amended, (the "Cable Act") imposes certain limitations on our collection, use, and sharing of information that personally identifies you when you subscribe to cable video and telecommunications services, or other services provided using the facilities of the Spectrum cable system. The Cable Act provides you with the right to know about the personally identifiable information we collect about you and how we use it; under what conditions and circumstances and the types of persons and entities to whom we may disclose personally identifiable information; how long we maintain personally identifiable information; the limitation on our ability to collect and disclose personally identifiable information collected from the cable system; and provides you with the right to request access to review and correct your personally identifiable information.  Personally identifiable information is information that identifies a particular person; it does not include de-identified or aggregate data that does not identify a particular person or persons.

If you would like access to the personally identifiable information we maintain in our business records pursuant to the Cable Act, please send a written request to your local Spectrum office or call us at the number provided on your monthly billing statement and we will make an appointment for you to visit during normal business hours. You will only be permitted to examine records that contain personally identifiable information about your account and no other account. If your review reveals an error in our records, we will correct it. We reserve the right to charge you for the cost of retrieving and photocopying any documents that you request.

The Cable Act permits us to use the cable system(s) to collect personally identifiable information about our subscribers when it is necessary to render services and to detect unauthorized reception or use of the Spectrum Cable Act Services. We may use the cable system to collect personally identifiable information about a subscriber for additional purposes with a subscriber's prior written or electronic consent.  The Cable Act also permits us to disclose personally identifiable information if the disclosure is necessary to render, or conduct a legitimate business activity related to, the cable service or other services provided; required by law or legal process; or limited to your name and address under a "mailing list" exception, as described in this Privacy Policy. We may sell or share customer names and addresses with third parties for their own marketing or advertising purposes subject to your opportunity to opt-out of such activity.

When a government entity is seeking information about your selection of video programming, you have additional rights as described in the "Governmental Entities or Pursuant to Valid Legal Process" subsection of "When We Share Information with Others."

If you believe that you have been aggrieved by any act of ours in violation of law, we encourage you to contact us to resolve your question or concern. You may also enforce the limitations imposed on us by the Cable Act with respect to your personally identifiable information through a civil lawsuit in federal district court seeking damages, attorneys' fees, and litigation costs. Other rights and remedies may be available to you under federal or other applicable laws as well. Your Spectrum Residential Services Agreement contains your agreement that, to the extent permitted by law, any claims under the Cable Act may be enforced in arbitration.

The Communications Act and CPNI

Section 222 of the Communications Act provides additional privacy protections for information about the quantity, technical configuration, type, destination, location, and amount of your use of the Spectrum telecommunications services, and information about your Spectrum phone service that is contained on your bill. This information, when linked to an identifiable customer of such service, is known as customer proprietary network information or "CPNI." CPNI does not include a customer's name, address, and telephone number.

If you subscribe to Spectrum Voice® or Spectrum Mobile service, we have an obligation under federal law to protect the confidentiality of CPNI and to provide you with information about how we use your CPNI and explain the choices you have. Those additional protections and the choices you have regarding the use and sharing of such information are reflected in this Privacy Policy.

If you want access to the CPNI data we maintain about your account, we will provide a copy to you at the address of record for your account, or to any person authorized by you, if we reasonably believe the request is valid. For telephone and online access to your CPNI, you must first authenticate your identity before we can disclose CPNI to you or your authorized agent.

WHAT HAPPENS IF WE CHANGE THIS PRIVACY POLICY (back to top)

The most current version of our Privacy Policy is published and maintained at  www.spectrum.com. The needs of our customers and the business may change from time to time and, when that happens, we may need to modify this Privacy Policy. Any changes will be posted at this website. If we make any changes that materially affect your rights or the ways in which we use or disclose information, we will attempt to notify you in advance through written, electronic or other means using the information you have provided when setting up your account. If we make any retroactive material change to this Privacy Policy or to our privacy practices, we will notify affected consumers of the change and provide a reasonable opportunity for you to withdraw your consent to any further and materially different collection, processing, or transfer of your previously collected personal information following such material change, as required by applicable state law.

YOUR RIGHTS IF YOU LIVE IN CALIFORNIA (back to top)

If you are a California resident, please visit our California Consumer Privacy Rights page, where you can view our California Consumer Privacy Policy and access information about your rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act ("CPRA"), and other California privacy laws.

YOUR RIGHTS IF YOU LIVE IN MAINE (back to top)

If you are physically located in and billed by Spectrum for broadband internet access service received in the State of Maine, as a prospective, current, or former subscriber of our broadband internet access service, you have certain rights with respect to the information we collect about you based on our provision of broadband internet access service.

We will not discriminate against you if you exercise any of your rights under Maine law. This means that if you exercise any of your rights, Spectrum will not:

YOUR RIGHTS IF YOU LIVE IN OTHER STATES WITH PRIVACY LAWS (back to top)

If you are a resident of Connecticut, Colorado, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, or Virginia, you may have additional rights with respect to the personal information we collect about you.

We may collect and use information about you as described in the "What Information We Collect" and "How We Use Information" sections of this Privacy Policy, and we may disclose your information as described in the "With Whom We Share Information" section of this Privacy Policy. We process personal data for purposes of targeted advertising and may sell personal data to third parties for targeted advertising and other commercial purposes, as described in this Privacy Policy. Where required by applicable law, we will request your consent for the collection, use, and/or sale of your sensitive personal information.

You also may have the following rights, subject to certain legal exceptions:

How to make a consumer request: You can make a request to exercise one or more of your consumer privacy rights via our online verifiable consumer request submission form located on our State Consumer Privacy Rights page or by calling our toll-free number at (844) 979-1794.

You may authorize another person to make a verifiable consumer request on your behalf, and parents and guardians may submit requests on behalf of their minor children. The authorized agent should submit the request using our online submission form dedicated to authorized agent requests available on our Consumer Authorized Agent Consumer Request on State Consumer Privacy Rights page.  As part of the verifiable consumer request and authorized agent request process, Spectrum will use reasonable efforts to verify your identity, as well as the identity of your authorized agent to ensure that your agent has been properly authorized by you to request information on your behalf.  If Spectrum denies your verifiable consumer request, you can appeal that initial denial using the same methods identified above for the original submission of the request.

In addition, Spectrum offers many choices to help you manage your privacy and ensure that you have meaningful choice. You can manage your privacy preferences by visiting our Privacy Preference page.

USERS OUTSIDE THE UNITED STATES (back to top)

Our Website and services are primarily meant for residents of the United States, including its territories. Spectrum Reach, our advertising sales division, may also deliver digital advertising to consumers located in U.S. territories (including Puerto Rico) and in certain international markets (including Canada and Mexico) through third-party advertising partners. If you use our Websites outside of the United States, or if your information is processed in connection with advertising delivered outside of the 50 U.S. states, you understand and consent to the transfer of your personal information to, and the collection, processing, and storage of your personal information in, the United States. The laws in the United States regarding personal information may be different than the laws of your jurisdiction.

HOW TO CONTACT US WITH QUESTIONS ABOUT THIS PRIVACY POLICY (back to top)

Questions about Spectrum's privacy practices should be sent to:

Charter Communications, Inc.
Attn: Legal - Privacy and Cybersecurity
400 Washington Boulevard
Stamford, CT 06902

You may also contact the Legal - Privacy and Cybersecurity team at PPRLegal_Privacy_and_Cybersecurity@charter.com or contact your local customer service office at the phone number listed on your monthly bill statement or by visiting our website at www.spectrum.com.

ADDITIONAL PRODUCT AND SERVICE-SPECIFIC INFORMATION YOU NEED TO KNOW (back to top)

Spectrum Mobile Applications

When you use Spectrum mobile applications, we may also automatically collect information about the devices you use to access the application or our services and the content you view. The information we may automatically collect depends on how you access the services and content and includes:

Our location-based features are based on the location of your Spectrum service account and the general or precise location of a device in which you have both installed a Spectrum mobile application (e.g., the Spectrum TV Application, My Spectrum Mobile App, Connection Manager) (each individually an "App") and have enabled location services. If you do not want the App to collect your device's precise geolocation, you can disable location services on your device using the device settings. Please note that location data will be collected when your location service is enabled for this App when the App is running in the foreground, background, or even if you are not directly using the application depending on your device.

Some of the App's features are only available while you are on the Spectrum network or when connecting from your home WiFi account. The App will use your IP address and other information to determine whether you are on or off the Spectrum network or connecting via your service account.

Spectrum Careers Websites and Job Applicant Tools

Our careers websites and job applicant tools provide interested candidates and prospective employees with leads in their job search, as well as a place to apply for an open position and track their application status. In order to join the Spectrum Talent Network, you must provide certain contact information, such as your name and email address, which Spectrum uses to send job alerts and relevant communications and updates.  If you no longer want to receive communications from the Spectrum Talent Network team, you can unsubscribe at any time. Our job applicant tools also collect additional from you associated with your job application, such as your educational background, employment history, and resume or other uploaded documents.  If you would like to view, access, update or delete your personal information maintained within our careers websites and job application tools, please visit those sites directly.