California Consumer Privacy Policy

Effective: January 1, 2026

Your privacy is important to Spectrum. We take seriously the responsibility of protecting your privacy and the information we collect about you.

The California Consumer Privacy Policy detailed below applies to California residents (referred to as “consumers”) and describes their privacy rights regarding personal information and Spectrum's practices regarding the collection, use, disclosure, sale and sharing of such personal information pursuant to the California Consumer Privacy Act (“CCPA”). This Policy supplements the Spectrum Privacy Policy, available on the Your Privacy Rights section of our website at www.spectrum.com.

TABLE OF CONTENTS

WHAT INFORMATION WE COLLECT (back to top)

Spectrum may collect the following categories of personal information about California consumers:

Information You Provide to Us Directly

  • Personal identifiers such as real name, alias, postal address, unique personal identifier, Internet Protocol (IP) address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
  • Personal information categories protected under California law such as name, signature, Social Security number, address, telephone number, passport number, driver's license or state identification card number, or financial information.
  • Protected classification characteristics under California or federal law such as your age (40 years or older), race, color, national or ethnic origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status.
  • Commercial information such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Biometric information in the form of voiceprints when you opt-in to our Voice ID service subject to our Spectrum Biometric Data Privacy Notice.

Information We Collect Automatically

  • Usage and/or other similar network activity when you subscribe to, access, or use the Spectrum’s products, services, websites, and applications (sometimes referred to as “Spectrum Platform” in the Spectrum Privacy Policy and this Privacy Policy), and to deliver your relevant advertising, such as:

    • information about the channels, programs, and advertisements to which your device was tuned when you subscribe to our video service in order to provide you video content;
    • information we collect based on our provision of Spectrum Internet service, such as routing traffic to allow you to traverse from one website to another website, in order to provide internet service and connect you to the other internet-based services you request; this can include the amount of data used, device identifiers, and quality of service (i.e., quality of the signal) from customers who use our company-issued routers as part of our provision of Spectrum Internet service and other consumers who you permit to connect to your in-home equipment;
    • call records, including the phone numbers that you call and that call you, and the times and dates of those calls, the number of text messages sent and received, when you subscribe to our phone and/or mobile service;
    • information about your general or precise location and internet usage data may be used to provide you with marketing and advertising from Spectrum and its business partners, which Spectrum determines may be relevant to you;
    • usage information about your use of the Spectrum Mobile network, the use of your mobile device, technical and network performance information, and location information when your device communicates with cell towers, WiFi routers, access points, and/or with technologies used by the Global Positioning System ("GPS") (“Mobile Usage Information”); and
    • device information, including your IP address and information about your browser, operating system, and platform type, demographic information through cookies, web beacons, and other tracking technologies, and information about the website that referred you to a Spectrum website, and the website to which we refer you when you leave a Spectrum website.

  • Geolocation data, including precise and/or general location data.

Information Obtained from Third Parties

We may collect information from third parties for purposes related to delivering our products and services to you, for analytics and research, or for marketing and advertising our own products and services, as well as for delivering third-party advertising on the Spectrum Platform.

  • Information to verify data you have provided and from credit reporting agencies to determine your credit worthiness, credit score, and credit usage.
  • Information from content providers and other platform providers when you use your Spectrum account to authenticate your use of Spectrum services through that provider's platform or device.
  • Information from research consultants, marketing firms, data quality management solution firms, and programming partners to enhance our marketing and advertising programs. Collected data may include demographic information, as well as personal interest data, to help us construct audience segments, deliver advertising, and evaluate the effectiveness of a given advertising campaign.
  • We may collect inferences about you from third parties, as well as commercial information and usage and/or other similar network activity information.

We may disclose the above categories of information to each of the entities described in the "To Whom We Disclose, Sell or Share Personal Information" section of this Policy.

Some of the information we collect may be sensitive personal information, and you may have right to limit certain uses of that information, as described in the “Your California Rights” section of this policy.

HOW WE USE INFORMATION (back to top)

We use the information we collect to provide you with reliable, high quality products and services.  We may also use the information we collect to provide you with relevant advertising and allow our business partners to do so as well.  You have rights to limit our use of certain information for marketing and/or advertising purposes.  Please see the privacy rights section below for more information.

We use the information we collect in order to:

  • deliver, maintain and improve our products, services, websites, and applications;
  • fulfill requests for new service or changes to your account or the products and services you already receive;
  • provide you with technical support and high quality customer service, including through the use of recorded or monitored communications between you and our customer service agents;
  • create and administer a Spectrum account, including activating your service, billing, invoicing, and debt collection activities;
  • authenticate or otherwise provide you access to your Spectrum products and services;
  • provide updates, upgrades, repairs or replacements for any of our service-related devices or software used in providing or receiving services;
  • manage and configure our device(s), system(s), and network(s);
  • understand how the service is being used, including through the creation of operational and marketing reports based on de-identified and/or aggregated service usage information;
  • inform you of additional products and services that may be of interest to you;
  • protect the security of the system, prevent fraud, detect unauthorized reception, use, and abuse of any Spectrum product, service, website or application, and to enforce any Spectrum policy or applicable terms of service;
  • protect our rights, our personnel, our property, and the safety of others;
  • maintain our accounting, tax and other records; and
  • comply with applicable federal and state laws and regulations, as well as for the general administration of our business;
  • deliver and personalize our communications with you;
  • create internal business and marketing reports; and
  • provide advertising and marketing subject to the applicable consent.

TO WHOM WE DISCLOSE, SELL OR SHARE INFORMATION (back to top)

Account Holders and Other Authorized Users

We may disclose certain information about a customer's account and use of a service or feature to the primary account owner only after appropriate authentication. The primary account owner may also authorize other users to access certain information on the account, which may include information about the primary account owner's use of the relevant service.

Charter/Spectrum Related Businesses

We may share information about you with other Charter and Spectrum related companies in order to provide the services you have requested or to which you subscribe, or to make your Spectrum experience more streamlined, such as through combining account information into a single location for easier access.

Service Providers

We may disclose your information to service providers who perform business activities and functions on our behalf to support our interactions with you, such as billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, and fraud prevention. These service providers are authorized to use your personal information only as necessary to provide these services on our behalf.

Governmental Entities or Pursuant to Valid Legal Process

We may disclose personal information to comply with valid legal process, including subpoenas, court orders or search warrants. In some instances where there is a valid legal request or an order to disclose information about you, we may notify you of such request or order. It may be up to you to object or take specific action to prevent any disclosures pursuant to those requests or orders.

If you subscribe to any Spectrum services, we may be required by law to disclose information about you, including information that personally identifies you, your use of our services, and the content of your communications, to governmental entities upon receipt of valid legal process.

We may also disclose personal information when we believe it is necessary to protect our customers, employees, or property; in emergency situations; to enforce our rights in court or elsewhere, or directly with you, for violations of service terms, conditions or policies; and/or as otherwise required by law.

Third Parties

We may sell or share your personal information with third parties, including advertising partners for their own marketing or advertising purposes subject to applicable consent. We may sell or share your persistent identifiers, such as device identifiers, IP address, video and/or internet usage data, and general or precise geolocation data. You can opt out of the sale or sharing of your personal information as described below by visiting our Privacy Preferences page or clicking on the California Consumer Do Not Sell or Share My Personal Information link, which is available on our websites and applications.

YOUR CALIFORNIA PRIVACY RIGHTS (back to top)

With certain limitations under the CCPA, as a California resident, you have the following rights with respect to your personal information:

  • The right to know and access what personal information a business has collected from or about you and how that information is used;
  • The right to delete your personal information;
  • The right to correct inaccurate personal information
  • The right to limit the use of your sensitive personal information;
  • The right to opt-out of the processing of personal information for targeted advertising purposes (“sharing” under the CCPA) or the sale of personal information; and
  • The right to not be discriminated against for exercising any of these rights.

California residents may also request information from a business regarding the personal information that we share with third parties for their own direct marketing purposes.

How to make a consumer request**:** You can make a request to exercise one or more of your consumer privacy rights via our online verifiable consumer request submission form located on our State Consumer Privacy Rights page or by calling our toll-free number at (844) 979-1794.

You may authorize another person to make a verifiable consumer request on your behalf, and parents and guardians may submit requests on behalf of their minor children. The authorized agent should submit the request using our online submission form dedicated to authorized agent requests available on our Consumer Authorized Agent Consumer Request on State Consumer Privacy Rights page. As part of the verifiable consumer request and authorized agent request process, Spectrum will use reasonable efforts to verify your identity, as well as the identity of your authorized agent to ensure that your agent has been properly authorized by you to request information on your behalf. If Spectrum denies your verifiable consumer request, you can appeal that initial denial using the same methods identified above for the original submission of the request.

In addition, Spectrum offers many choices to help you manage your privacy and ensure that you have meaningful choice. You can manage your privacy preferences by visiting our Privacy Preference page.

It may take up to forty-five (45) days to fulfill your request, or up to a total of ninety (90) days if additional time is needed. In the event that we cannot complete your request within the initial forty-five (45)-day period, we will notify you in writing within the initial forty-five (45)-day period.

HOW WE PROTECT PERSONAL INFORMATION (back to top)

We take seriously our responsibility to secure the information we collect and maintain. We use reasonable security, including technical, physical, and administrative controls, to secure the information we collect and maintain. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose Spectrum information.

You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks. For more information on things you can do to help protect the privacy of your own information, please visit www.spectrum.com/security

HOW WE PROTECT CHILDREN'S PRIVACY (back to top)

We do not knowingly collect personal information from anyone under the age of 18.  If you believe that a child under 18 years of age has provided us with personal information, please contact us at the address below.

DATA RETENTION OF PERSONAL INFORMATION (back to top)

Spectrum retains personal information only so long as the information is needed to carry out a specific business purpose, as described above, unless it is required by law to retain the information for a longer period or required to retain the information for a longer period due to an anticipated or pending litigation, audit, or investigation. In general, Spectrum does not keep personal information longer than three years unless required to do so by law or unless that information is needed for a compelling business reason.

WHAT HAPPENS IF WE CHANGE THIS PRIVACY POLICY (back to top)

The needs of our customers and the business may change from time to time and, when that happens, we may need to modify this Privacy Policy. Any changes will be posted on this website. If we make any changes that materially affect your rights or the ways in which we use or disclose information, we will attempt to notify you in advance through written, electronic or other means using the information you have provided when setting up your account.

HOW TO CONTACT US WITH QUESTIONS ABOUT THIS PRIVACY POLICY (back to top)

Questions about Spectrum's privacy practices should be sent to:

Charter Communications, Inc.
Attn: Legal - Privacy and Cybersecurity
400 Washington Boulevard
Stamford, CT 06902