Broadband Internet Services and Pricing

1. Prices listed in this disclosure do not include local, government taxes and fees which may vary by location. Promotional rates may vary; national retail rates are applied at the end of a promotional period.

   • Spectrum Internet 300 with typical download speeds of 346.16 Mbps and upload speeds of 23.13 Mbps, Latency of 19 ms. $50/month. Check availability at Spectrum.com
   • Whole-Home WiFi $12/month for up to two WiFi Extenders; additional WiFi Extender is $5/month; Enhanced Security $6/month; Invincible WiFi $35/month. Check availability at Spectrum.com
   • Customers who subscribed to Spectrum Internet services prior to September 17, 2024 may be eligible to receive Spectrum Internet 500 Mbps x 20 Mbps at a monthly rate of $100 and Spectrum Internet Ultra 1,000 Mbps x 35 Mbps at a monthly rate of $120, subject to speed limitations in certain markets. In certain locations, Spectrum Internet 2 Gig is available with typical download speeds of 2,056 Mbps and upload speeds of 1,002 Mbps at a monthly rate of $125 (including Invincible WiFi). Latency of 19 ms.
   • In certain locations, Spectrum Internet 7 Gig is available with typical download speeds of 7,454 Mbps and upload speeds of 7,813 Mbps at a monthly rate of $185 (including Invincible WiFi). Latency of 19ms. Speed measurements may fluctuate due to speed testing technology. Maximum speeds for a wireless connected device is 4.7 Gbps. Actual speeds vary and are not guaranteed.
   • In multi-dwelling properties, Spectrum Internet services are bundled with Advanced WiFi at an additional charge of $10 per month, with no charge for installation or activation of internet service.

PERFORMANCE METRICS

Individual experience may vary. Go to Spectrum.com/policies/network-management-practices for additional information on the factors and conditions that may impact your experience.

Latency is a measurement of internet performance that refers to the time it takes for a packet of data to travel from one designated point to another on a network. Since many communication protocols depend upon an acknowledgement that packets were received successfully, or otherwise involve transmission of data packets back and forth along a path in the network, latency is often measured by round-trip time. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's internet connected device and the ultimate internet destination (as well as the number, variety, and quality of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.

Speeds based on wired connections and represent the download and upload speeds for each offering. Actual speeds and wireless speeds may vary. Equipment upgrades may be required to optimize download and upload speeds. Call 1-866-991-3044 to inquire if your modem or router needs upgrading.

Spectrum measures the speeds of its tiers using an independent third party and methodology similar to that used by the Federal Communications Commission in its “Measuring Broadband America” program. Latency is measured across all tiers, given the minimal variability at a speed tier level. Test results for speed and latency are measured at the modem, not an end user device. Individual speeds (including wireless) may vary (see below for more information). Additional information on internet service offerings can be found at Spectrum.com or by calling 1-888-438-2427.

Spectrum Internet customers can check the speed performance of their current internet connection using the Internet Speed Test on Spectrum.com/internet/speed-test, which tests the speed that they are receiving on Spectrum's network to the end user device. These tests are dependent on a variety of factors, including the customer's home network configuration, modem, and internet connected devices, and the time of day, and therefore do not reflect the performance of the Spectrum network only.

NETWORK MANAGEMENT

• Subject to Spectrum's network management practices and policies, Spectrum does not engage in application specific behavior.
• Subject to the restrictions and terms of Spectrum's Acceptable Use Policy and its network management practices and policies, which prevent harmful or illegal activity, Spectrum does not engage in subscriber triggered network management practices.
• Spectrum does not guarantee security of data.

Additional information on network management can be found in Spectrum's Residential Internet Acceptable Use Policy ("AUP"), Commercial Internet Acceptable Use Policy and Network Management Practices Policy. To access, go to the Internet Acceptable Use Policy at Spectrum.com/policies/internet-use-policy and Network Management Policy at Spectrum.com/policies/network-management-practices.

PRIVACY POLICY

Spectrum values our Customers' privacy and will collect, use and otherwise handle your information in accordance with the Spectrum Privacy Policy.

COMPLAINTS OR INQUIRIES

If you have any questions or concerns regarding your Spectrum Internet service, you may contact customer service by calling 1-888-438-2427 or contact us online at Spectrum.com.

FCC RESOURCES

Learn more about the terms used on this form and other relevant information at the following FCC link: fcc.gov/consumers

©2026 Charter Communications, Inc.

Rev. 10/12/26