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The same service. More behind you.
Now that Spectrum and Cox are one company, we’ll be able to provide:
Your service doesn't change
Same pricing, contracts and support. No action required.
Your team remains in place
Your existing account and service teams stay the same – backed by 24/7 US-based support.
Your business stays connected
More investment in the network your business runs on - with no changes to what's working today.
Frequently asked questions
Do I need to take any action?
No action is needed. You can continue using your Spectrum Business services and managing your account as you do today. We'll guide you if anything changes down the line.
Will my bill change?
No, your bill remains the same. You'll continue to receive your bill the same way, with the same payment options you currently use.
Will my current services and solutions remain the same?
Yes, your services and products will continue to work as they do today, with no interruptions or changes required.
Will my dedicated account or service team remain the same?
Yes! Your existing account and service teams remain in place. You'll continue working with the same people, and your escalation paths stay exactly as they are today.
Will technician appointments and installations go ahead as planned?
Yes, any scheduled appointments or installations will continue as planned.
Will my current promotions, discounts or contract terms be honored?
Yes, any existing promotions, discounts or contract terms will be honored according to your current agreement.
Will my email address or account details change?
No, your email and account details will remain the same. If anything changes in the future, we'll let you know ahead of time.
I have multiple locations. Will this transition impact any of them?
No. All locations will continue to be supported as they are today, with no changes to how they're currently managed or supported. However your business grows or changes, we'll be right there with you.
Will service improve with Cox joining Spectrum?
Over time, you can expect enhancements as we combine our networks and capabilities. Our goal is to deliver a faster, more reliable experience with even more options.
How will I know if anything changes later?
We'll keep you informed every step of the way through email, your account and other official communications, so you're never caught off guard.
INVINCIBLE WIFI: Restrictions apply. Available to Spectrum Internet customers with a compatible Spectrum router and select Internet plans. Cellular backup activates automatically during a Spectrum Internet or power outage Cellular backup may only be used at the service address of record and during an internet or power outage; use of cellular backup at another location or outside of an internet or power outage may result in immediate suspension or disconnection of the service. Cellular signal and connectivity vary by location and network conditions, coverage not available in all areas. A fully charged battery backup provides up to 8 hours of power. Cellular speeds reduced after 100GB/month. Actual speeds vary and are not guaranteed.