Includes: damaged cable/connector, cleared headend/HUB problem, trap installed/left door tag, vandalism, new construction, construction repair, optimization, EOL testing, and field tech CLI fix.
Network Reliability
99.9% network reliability is based on the percentage of time on average that the Spectrum Business network is working at optimal performance within a given month. The following factors can impact the network and are factored into the calculation:
Demand Maintenance:
A maintenance event where the network will need to be taken down (usually scheduled within 12am-6am maintenance window).
- Includes: damaged cable/connector, vandalism, new construction, construction repair, node optimization, and backup power source failed.
HFC:
Any non-Power or Maintenance related event (From Hub to Tap).
Outages beyond the control of Spectrum Business are not included in this calculation and are as follows:
Storms:
-
Acts of God that cause damage to the company’s infrastructure and outages to Spectrum Business customers.
Fiber Cuts:
-
Outside construction that inadvertently cuts Charter fiber lines and causes outages to Spectrum Business customers.
Fiber Cuts:
-
Outside construction that inadvertently cuts Charter fiber lines and causes outages to Spectrum Business customers.
Commercial Power Outage:
-
Any event related to a commercial power outage caused by the utility company.