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Not all products, pricing and services are available in all areas. Pricing and actual speeds may vary. Internet speeds based on wired connection. Restrictions apply.
by Brian W. Kelly
Gone are the days when proprietors could hang out a shingle and take an ad in the local paper to let folks know what goods and services they were offering. We communicate online today, and small businesses need an Internet service that offers high-speed and reliable connectivity to get their messaging before the public, operate efficiently, and drive profitability and growth.
They also need certainty that, as they grow, their Internet service can scale with them to support more users and their devices. With so many providers on the market and limited availability depending on your location, choosing the right service can be challenging.
The J.D. Power 2025 U.S. Business Internet Satisfaction StudySM measures business customer satisfaction with Internet services among large enterprise businesses with 500 or more employees; medium businesses with 20 to 499 employees; and small businesses with less than 20 employees. The study was fielded from March through May 2025.
The 2025 U.S. Business Internet Satisfaction Study is based on responses from 4,008 business customers of internet services. And Spectrum Business Internet was ranked #1 in Customer Satisfaction for Small Business Internet Service.
This award reflects well on the ongoing effort we make to adhere to our Customer Commitments to helping small businesses grow and continually improving to meet the needs of any business. “This commitment to our customers goes beyond words; it is about action,” said Cliff Hagan, Executive Vice President, Customer Operations for Charter Communications, Inc., which operates the Spectrum brand. “If we are charging for a service, it should work all the time; if it doesn’t, our customers should trust that we’ll make it right. We’ve already made the investment in our people, tools and systems that will allow us to execute on these commitments and fully stand behind the great value, products and services we provide to our customers.”
Why the J.D. Power Award Matters
According to J.D. Power, the services offered by Internet providers are at the core of every business—from small start-ups to Fortune 500 companies. This business lifeline between service providers and their business customers must be virtually free of any downtime, reasonably priced, and supported by exceptional customer service. Providers that understand their business customers’ needs and experiences are better positioned to implement performance improvement initiatives designed to increase overall customer satisfaction, brand loyalty, and advocacy, as well as to maximize sales.
“This award recognizes the tremendous effort Spectrum puts into supporting small businesses. We provide fast and secure internet that fuels the growing needs of small businesses, and our market-leading Customer Commitment holds us accountable to delivering reliability, transparency and outstanding service – backed by money-back guarantees,” explains Keith Dardis, Executive Vice President, Spectrum Business.
Spectrum Business Can Help
Spectrum has been ranked #1 in Customer Satisfaction for Small Business Internet Service by J.D. Power, according to its newly released 2025 U.S. Business Internet Satisfaction Study. In January, Spectrum Mobile was ranked #1 among Full-Service Mobile Virtual Network Operators in the 2025 U.S. Wireless Customer Care Study - Volume 1.
Our most recent winning position stems from J.D. Power surveying business Internet customers on key metrics like billing, communications, digital account management and customer service. Spectrum Business offers connectivity solutions that can meet the needs of any business. Learn more about these services and how they can help your business.