Automatic spam detection and call blocking for malicious incoming robocalls
4.4 billion robocalls. That’s how many unwanted calls that the FCC estimates U.S. consumers receive every month. Spam calls aren’t just a nuisance, they threaten the safety of your personal information including names, addresses, social security numbers and bank account details.
But what if you could block spam calls before they reached you?
With Spectrum, you can – Spectrum Call Guard is a top-rated spam call blocking tool included at no extra cost in Spectrum Mobile® and Voice service.
Spectrum Call Guard is a call blocking and spam call prevention tool that uses advanced technology to identify and block malicious, illegal or fraudulent phone calls, protecting both mobile and landline customers.
And since Spectrum continually works to improve what we deliver to our customers, Call Guard now features raised default call-blocking levels.
Included at no extra cost with a Spectrum Mobile or Voice plan, Call Guard offers:
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Caller ID and labeling for calls deemed "suspicious," including telemarketing calls
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Easily adjustable settings through Spectrum.net or the My Spectrum App
With these improvements to Call Guard, Spectrum continues to expand spam call protection and enhance customer security.
Call Guard supports both Android and iOS devices. It automatically grades each incoming call with a reputation score generated by industry-leading data and predictive analytics. Calls with a negative reputation score of “-2” or “-3” receive a label of “Potential Spam” when presented to the user, whereas calls with a “-4” (known malicious callers) are completely blocked.
Of course, Spectrum’s spam call blocker is set up so that calls with a positive reputation score are immediately directed to the call receiver.
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In addition to the Mobile network features mentioned above, Spectrum Voice (landline) customers receive automatic call blocking protection against telemarketers, spammers and robocallers.
The label “Spam Risk” appears on incoming spam calls, helping you choose whether you want to answer.
By default, new Spectrum Residential Voice customers will be set to the highest setting for maximum protection.
Meanwhile, new Business Voice customers will have Call Guard set to medium by default to block known spam calls without affecting sales calls.
Spectrum Call Guard earned the highest ranking for robocall protection, according to a Public Interest Research Group Report analyzing major U.S. phone companies, receiving an “A” rating in both the Overall and Services categories.
Spectrum Call Guard makes it simple to block and filter spam calls on both Mobile and landline, saving you time while protecting your personal information.
To enjoy this included protection, add a Spectrum Mobile or Voice plan today.
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Frequently Asked Questions
No, Spectrum Call Guard is a spam blocking tool that is included with Spectrum Mobile or Voice service. You can easily manage Call Guard features through the My Spectrum App.
No, Spectrum Call Guard is included with Spectrum Mobile and Voice service. The tool is automatically enabled to help protect you from unwanted spam and robocalls.
Yes, you can block unwanted callers through the My Spectrum App or Spectrum.net. For detailed instructions, see this support article.
Changing your number may temporarily reduce spam calls, but it’s not a long-term solution. A more effective approach is to use a call blocking and spam call protection service such as Spectrum Call Guard.
Unfortunately, spam calls are increasing due to the use of robocall technology. Many spam callers are also using sophisticated caller ID spoofing, which makes it harder to block. Spectrum Call Guard automatically detects and labels high-risk calls, providing more protection against unwanted callers.
