How Spectrum’s Customer Commitment Benefits You

8:00 Minute Read

Everything we do at Spectrum begins with you, the customer. That’s why we created the Spectrum Customer Commitment.

The idea behind our commitment is simple: Provide reliable connectivity, transparency at every step, exceptional service and a relentless drive to always improve.

Wherever and whenever you need us, Spectrum is committed to keeping you connected 100% of the time.

Here’s how that translates into a better overall experience for your connected world.

The Four Pillars of the Spectrum Customer Commitment

100% Reliable Connection

For most, reliable Internet service is not only necessary but required. Your most important online activities – working from home, online courses, streaming, video conferencing and more – depend on a connection that can keep up with your demands. Spectrum’s powerful fiber network was built to keep you online, any time, without slowdowns or interruptions.

Spectrum is also the fastest-growing WiFi 7 provider, offering next-generation WiFi technology that supports multi-gigabit speeds and 5x the network capacity.

In the rare event of a service disruption, our qualified technicians work quickly to restore your connection and make things right. If an outage lasts more than two hours, you will automatically receive a full-day credit on your next bill. No need to call, it’s automatic.

Learn more about Spectrum customer support

Transparent Communication

Transparency starts with straightforward and clear pricing. Unlike some providers, Spectrum has no contracts for residential services. You can even bundle services and enjoy a multi-year price guarantee without signing anything.

Beyond affordable pricing, we communicate in a timely and transparent way. If a service interruption is identified in your area, we’ll notify you within 15 minutes as our crews work quickly to restore.

Exceptional Customer Support

Whenever and wherever you need us, Spectrum is there. We offer:

24/7 U.S.-based customer support
Same or next day troubleshooting and professional installation from qualified technicians
30-day satisfaction guarantee or your money back (14 days for new mobile device orders)

It’s all part of our efforts to make everyday interactions extraordinary. At Spectrum, we want you to be completely satisfied with your services and that’s why we offer money-back guarantees.

See what customers say about the service quality of Spectrum Internet

Relentless Improvement

We are shaping the future of connectivity by building a network ready for today and tomorrow.

Delivering symmetrical, multigigabit speeds
Fast speeds for handling up to 200 devices
Reaching approximately 1.75 million unserved or underserved homes and small business nationwide

We’re also making it easier than ever to get more value from our Spectrum products and services. Select TV plans now include top streaming apps at no additional cost and a Xumo Stream Box, so you can watch your favorites all in one place. Plus, Internet customers can enjoy a reliable connection wherever they go with one Unlimited Mobile line for a full year at no cost.

Moving forward, we’re committed to listening and acting on your feedback to improve your experience.

Customer-First, Every Time

From our CEO to customer service representatives to field technicians and more – every team member at Spectrum is working to deliver on this commitment every day.