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Not all products, pricing, and services are available in all areas. Pricing and actual speeds may vary. Internet speeds based on wired connection. Restrictions apply.
Choosing an Internet plan with the right speed can feel overwhelming. Especially with so many options and providers available today.
You might be wondering if you’re getting the most out of your current Internet plan or if it’s time to upgrade to one with faster speeds.
This article will help you:
- Understand key Internet terms (download and upload speed)
- Troubleshoot common Internet speed issues
- Evaluate whether you need to upgrade to a faster plan
Download speed measures how quickly data moves from the Internet into your home network.
Download speed is the most important factor when choosing an Internet plan. That’s because people typically spend more time on activities that depend on download speed, including streaming TV and music, browsing social media, online gaming and updating mobile apps are all activities affected by download speed.
Upload speed determines how fast data is sent from your device to the Internet, impacting tasks such as video calls, social media uploads, sending emails and uploading large files.
However, upload speed generally doesn’t need to be as fast as download speed because most connections prioritize downloads.
The FCC considers a download speed of 100 Mbps as high-speed broadband. However, a good download speed depends on your household size, number of devices and Internet usage.
Here’s what we recommend:
- Small Household – 100 Mbps (Internet Advantage)
- Medium Household – 500 Mbps (Internet Premier)
- Large Household – 1 Gig (Internet Gig)
It's also important to consider specific activities and their speed requirements, including:
- Video calls, VPN connections and file transfers: 25-40 Mbps per person
- Streaming 4K video: Up to 25 Mbps per device
- General browsing, gaming and streaming: 3-10 Mbps per activity (but can increase with more devices and users)
Imagine you live alone and work remotely. Even in an apartment, you may have multiple devices connected to the Internet – a computer, smart TV, smart home devices or more. Each of these devices consumes a portion of your connection and puts a strain on your speed.
For an average household, an upload speed of at least 10 Mbps is sufficient for basic activities such as video calls, gaming and uploading files. Fewer activities online require upload speed, and these usually don’t happen across multiple devices simultaneously.
However, if you regularly transfer large files to the cloud or livestream high-resolution video, you may need an Internet plan with a faster upload speed.
Wireless connections (WiFi) tend to be slightly slower than direct (wired) connections. Ideally, your WiFi speed should be close to your Internet plan’s promised download and upload speeds. If you’re experiencing slower WiFi, these fixes may help:
- Moving your router closer to your devices/activities
- Reducing interference from other electronics
- Limiting the number of connected devices
- Updating your router and devices
Having an easy way to manage your in-home WiFi network and control connected devices is key. Spectrum Advanced WiFi lets you optimize your Internet speeds by controlling users and devices from anywhere.
Go to Spectrum's Internet Speed Test and see your upload and download speeds in seconds.
To determine the right Internet speed for your household, consider the number of users, devices and online activities during peak hours. Here's a general guideline:
Household Size |
Connection Needs/Features |
Required Internet Speeds |
Small |
|
100 Mbps |
Medium |
|
500 Mbps - 1 Gig |
Large |
|
1 Gig |
Fixing Common Speed Issues
Your plan may satisfy your current needs. However, it's always a good idea to optimize your Internet speeds by avoiding these potential issues:
The more devices connected to your network, the more likely your WiFi speed will be slower. Use the My Spectrum App to control which devices have access.
More users can slow your WiFi network, especially if each person is using multiple devices. You can turn off unused devices or limit connected devices through Spectrum Advanced WiFi.
Distance and physical barriers such as thick walls and closed doors can impact WiFi signal strength. Move your router closer to areas where you use Internet frequently.
Microwaves and radios can emit signals that interfere with WiFi signal transmission. Keep your router away from them.
By regularly updating hardware and software, you can ensure devices receive optimal speeds.
If you’re a Spectrum Internet customer, you can download the My Spectrum App to control which devices have access to your WiFi network.
An increase in the number of users in your home may be slowing available speeds, especially if each person is using multiple devices. With Spectrum Advanced WiFi, you can turn off unused devices or limit the number of connected devices in your household.
Distance between router and device and physical barriers like closed doors, walls and floors can affect the Internet speed you get on your device. Move your router to a location near where you use the Internet the most.
Microwaves and radios can emit signals that interfere with the transmission of your WiFi signal. Try separating them or moving your router to another room.
Both software and hardware updates can limit your available speed. Routers may require software updates that don’t automatically install, and older devices may be using outdated WiFi technology that caps the potential Internet speed. Install software updates and consider upgrading older devices.
If you've tested these changes and you're still experiencing slow Internet speeds, consider upgrading your Internet plan. Find the best deals on Spectrum Internet in your area.