Unlimited screen repairs, loss and theft coverage and more to help keep you connected anytime, anywhere. Enroll now to cover your current device or add coverage during checkout when you buy a new device.
Already enrolled in a plan? You can submit your claim online 24/7.
For complete plan details, including exclusions and limitations, view the program brochure.
Not applicable for New York customers. Click here to view the NY-only device protection plan.
Our most comprehensive device protection plan. For $10/mo per device, you’ll get everything included in Repair and Replacement, like loss/theft coverage and fast replacements, plus:
Unlimited accidental damage repair and replacement (liquid and back glass)
$29 repairs for screen-only**, back glass or battery replacement (plus tax)
Unlimited battery replacements after manufacturer's warranty expires
Mechanical and electrical failure protection after manufacturer's warranty expires
Just $5/mo per device. Perfect for everyday protection.
Loss & theft coverage
Unlimited front screen-only repairs for $29**
Fast replacements after claim approval
Flexible, easy enrollment options
Tiered service fees/deductibles based on device MSRP at time of purchase
Repair and Replacement plans cover:
Accidental damage (e.g., drops, spills). Available nationwide with Repair and Replacement Premium and only in New York with Repair and Replacement
Screen-only repair
Mechanical and electrical failures (Repair and Replacement Premium only)
Battery replacement and back glass repair (Repair and Replacement Premium only)
You can enroll an eligible new or BYOD device at the time of purchase or within 30 days post-device order shipment or in-store purchase. If you decide to enroll after day 30 with Anytime Enrollment, the device will need to pass a visual/virtual mechanical inspection. This can be done remotely with the Device Condition Assessment tool (DCA) or in-store by a Specialist.
The Repair and Replacement plan costs $5/mo per device
The Repair and Replacement Premium plan costs $10/mo per device
The monthly cost will appear as an individual line item on your Spectrum Mobile bill.
Visit fastclaim.com/spectrummobile or call the Assurant® Customer Care team at 1-877-875-4282. Once your claim is approved, you’ll be presented with the repair or replacement options available to you, which may include:
Service through an authorized repair center
Advance exchange
Replacement by mail
Reimbursement
For lost/stolen devices, also call Spectrum Mobile at 1-833-224-6603 to suspend service. Be prepared to provide device details, Spectrum Mobile number, billing ZIP code, and payment method.
You may receive a repair service, a replacement device or reimbursement. Replacements are typically reconditioned devices of like kind and quality. Devices are shipped via next-business-day delivery when available. Damaged devices must be returned within 21 days to avoid unreturned equipment fees
Up to 2 claims for loss/theft in a rolling 12-month period starting on date of the first replacement
Unlimited front screen-only repairs
Premium plan allows unlimited claims for accidental damage (including back glass repair and liquid damage), battery replacements, and mechanical and electrical failures after the manufacturer's warranty expires
Cosmetic or intentional damage
Manufacturer recalls
Damage from unauthorized repairs
Pre-existing conditions
Eligibility is based on the original state of enrollment
If a customer moves to New York, they can keep Repair and Replacement Premium
If a customer performs a device upgrade after moving to New York, they still retain Repair and Replacement Premium on the new device
If Repair and Replacement Premium is canceled after the move to New York, it cannot be re-added (Repair and Replacement Premium won’t be available)
No DCA is required if added during a qualified device purchase or within the first 30 days post-device order shipment or in-store purchase. The DCA is required if you'd like to enroll after those 30 days.
Plan changes are allowed once every 30 days (not including the initial enrollment).
Yes, if you're upgrading or exchanging your device at a Spectrum Store or over the phone with an agent, you can also modify (not cancel) your protection plan at the same time. Device protection modifications during upgrades or exchanges are not available online. Protection plans can’t be canceled during a device upgrade or exchange and must be done separately with an agent.
Yes, the Repair and Replacement plans can be added at any time.
