SPECTRUM COMMUNITY RESPONSE
Helping When It Matters Most
Spectrum brings free WiFi to areas impacted by natural disasters so communities can stay connected and recover faster.
Stay Connected with Emergency WiFi
Disasters like floods, wildfires and tornadoes leave entire communities without critical Internet access. Through Spectrum Community Response, all impacted residents can get free WiFi Internet via mobile trailers.
Working closely with local responders, we determine the best locations to serve those affected – helping them stay connected to family, friends and essential updates.
How It Works
Connecting is easy and available to everyone within a few hundred feet of the Spectrum Community Response WiFi signal. Spectrum field technicians are available nearby to provide troubleshooting and support until local network service is restored.
Typically, trailers are placed near high-traffic areas.
Spectrum’s Network
Select “Spectrum Community Response” network in your device’s WiFi settings.
What You Need
Check updates, contact family and access essential services.
We’re proud to provide complimentary WiFi access wherever it’s needed
As part of our ongoing commitment to community relief, Spectrum has contributed $2.5 million to wildfire recovery efforts.
Supporting Recovery Nationwide
Spectrum Community Response has already helped communities across the country with relief efforts.
Greater Los Angeles Area, CA
When wildfires displaced thousands of people, Spectrum unlocked 35,000 WiFi Access Points for free public use.
Kerrville, TX
Spectrum deployed two Mobile WiFi Trailers and over 180 WiFi Access Points to ensure connectivity for those impacted by severe floods.
Expanding Our Reach
We plan to bring Spectrum Community Response mobile WiFi connectivity to more places where people need fast, reliable Internet access.
Spectrum Community Support Initiatives
See the many ways that Spectrum is making a positive lasting impact in our communities.
BROADBAND EXPANSION
Bridging the Digital Divide
Our rural construction initiative is bringing high speed internet access to more rural and unserved communities.
COMMUNITY IMPACT
Our Programs
Connecting our communities extends beyond providing services. Read how we support non-profits and small businesses with digital education and community grants.
WORKPLACE EXCELLENCE
Committed to Creating Jobs
With over 93,000 employees across 41 states, we’re creating good jobs in the communities we serve.
CARBON NEUTRALITY
Sustainable Connectivity
At Spectrum, we’ve pledged to achieve carbon neutrality in its operations by 2035.
ACCESSIBILITY
Solutions for Everyone
With a dedicated accessibility service team, we strive to ensure every customer has the support and features to get the most from Spectrum services.
SMART CITIES
Connected Communities
Over 8,500 cities in the U.S. are already Spectrum Smart-Ready. Find out what it takes to become a smart city.
Frequently Asked Questions
Spectrum Community Response is a program that brings free temporary WiFi to communities in need. Mobile WiFi trailers and unlocked Spectrum WiFi Access Points help people nearby stay connected to family, friends and receive emergency updates.
Anyone in the impacted area can connect to Spectrum emergency WiFi, regardless of if you’re an existing Spectrum customer. WiFi service is available to everyone within a few hundred feet of the WiFi signal.
Follow these steps:
1. Find a Spectrum Community Response WiFi trailer
2. Open your device’s WiFi settings
3. Select “Spectrum Community Response” network
4. Check updates, contact family and friends and more once connected
We work with local officials to place trailers in high-traffic areas where other emergency community support is found.
Spectrum Community Response is typically available until local infrastructure is repaired and the area’s Internet service is restored.