Local Number Portability Business Rules

Contact Description

Spectrum.LNP-Support@charter.com for Porting escalations 1st Level

This is the primary contact for submitting escalations that are at least 24 hours old.

**This is not customer facing**

2nd Level

3rd Level

Susie Haskins, Manager of Provisioning and Activation (PAC)
E-Mail: Susie.Haskins@charter.com

4th Level

Nicole Hines, Director of Provisioning and Activation (PAC)E-Mail:  Nicole.Hines@charter.com

Customers May Call Customer Service if they are experiencing telephone issue after the port due date

888-438-2427 - Follow prompts for repair issues

FAX Number

N/A

GUI URL - For CSR requests and LSR submissions

Email Address for Ports Out Escalations

Web-based Order Entry GUI

Preferred Method for CSR & LSR Submission. Orders submitted via email will be rejected.

Trading Partner Agreements are not completed until an Admin from the requesting trading partner has been identified

Porting Interval

1) Simple Port: Issuance + 1 business day, 1pm ET cutoff
2) Non-Simple Port / Business Port (2-20 lines): Issuance + 3 business days, 1pm ET cutoff
3) Non-Simple Port / Business Port (Project 20+ lines): Issuance + 5 business days, 1pm ET cutoff
4) Non-Simple Port / Medium/Large Business Port (All TN Quantities): Issuance + 5 business days, 1pm ET cutoff

Port out validation requirements

Simple Port Validations:

•  Account number

•  Telephone number

•  Zip code

•  Due date meets TPP porting interval rules.

o   Simple Port: Issuance + 1 business day, 1pm ET cutoff

Non-Simple Port / Business Port Validations:

•  Account number

•  Telephone number

•  Company/Business Name

•  Zip code

•  Type of Service

•  Due date meets TPP porting interval rules.

o   Non-Simple Port / Business Port (2-20 lines):  Issuance + 3 business days, 1pm ET cutoff

o   3) Non-Simple Port / Business Port (Project 20+ lines): Issuance + 5 business days, 1pm ET cutoff

Medium/Large Business Port Validations (Trunking, Unified Communications, Cloud Calling):

•  Account number

•  Account Telephone Number (ATN)

•  Company/Business Name

•  Company/Business Address

•  Type of Service

•  Due date meets TPP porting interval rules

o   Non-Simple Port - All TN Quantities: Issuance + 5 business days, 1pm ET cutoff

Toll Free Port Validations:

• Full Business Name
• Business Address
• Toll Free Number(s) customer is requesting to port out
• Authorized User's Name
• Signed Letter of Authorization (LOA) provided by new carrier
• Copy of customer's bill from within the last 60 days

Expedites Allowed?

Yes, contact Spectrum.LNP-Support@charter.com

Toll Free number Port Out Escalation Contact

Turn Around on Responses

Simple Port: 4 hours if request received before 1pm ET

Standard Port: 24 hours if request received before 1pm ET

Latest Time to submit cancels or Reschedules.

12 PM On the 3rd Business Day (3 Business days after the original FOC due date)

Will Customer lose Dial-tone if number is not taken on Due Date?

No. TN(s) are not removed from switch until number(s) is/are activated in NPAC

For Translation Issues

Email: Spectrum.LNP-Support@charter.com

In the subject line, put Translation Issue

How long is FOC Valid?

FOC is valid for 3 business days past due date.
Concurrence cancelled after 3rd business day.
Order Cancelled if Number not Activated in NPAC by end of third business day.