LOCAL NUMBER PORTABILITY BUSINESS RULES


On May 18, 2016, Charter Communications, Time Warner Cable® and Bright House Networks merged to form a new company branded Spectrum. Each legacy company has retained their original Industry name and SPID as well as their legacy number portability rules.

This page is intended for our carrier partners to find the processes and requirements for initiating local number port requests from any of the legacy companies now operating under the Spectrum brand.

Please select the appropriate legacy company name/SPID from whom you wish to port a number to see our LNP Requirements.

Local Number Portability Business Rules : Charter Fiberlink

This document will assist Trading Partners of Charter Fiberlink in accessing the porting portal and placing Local Service Requests (LSRs) for porting numbers.

On May 18, 2016, Charter Fiberlink, Time Warner Cable® (TWC®) and Bright House Networks merged under Charter Communications and are now operating under the brand Spectrum. However, all entities will continue to operate under their legacy SPIDs as it has in the past. OCNs, SPIDs and Contacts on this agreement remain unique to Charter Fiberlink.

  • A. Porting/Portal Access:

    Please log in using the Username/Password provided by your company's administrator.
    To register your company for the use of this portal, please contact us at 844-881-2092 to request a Trading Partner form.

  • B. Company Information

    Company Name Charter Communications
    Alternate Company Name(s) Charter Fiberlink
    Wireless or Wireline: Wireline – VOIP
    Operating Company No. (OCN): State Specific – See Below
    CCNA: HFB
    Service Provider ID (SPID) : 5606 – Charter
    NPAC PROCESS: Once TN/TN’s are FOC’d NPAC subscription(s) will be ‘pushed’ to winning provider.
    EXPEDITED NPAC Procedures? Contact Charter LNP- 1-844-881-2092
    Facility Based or Reseller Facility Based
    Directory Supported No – Charter has no directory services. Send DSR’s to dominant ILEC in the area
  • C. Port Order Acceptance/Intervals:

    Monday – Friday Normal Business Hours are 8:am to 5pm CST (Monday through Friday)
    Saturday - Sunday Saturday and Sunday - are not normal business hours. No LSR's are accepted for weekend due dates.
    Holidays Charter observes the following Holidays:

    New Years Day
    Memorial Day
    Independence Day
    Labor Day
    MLK Day
    Thanksgiving Day Christmas.

    If holiday is on Sat. The Friday before is observed as a Holiday. If Holiday is on Sunday, the Monday after the Holiday is observed. No Porting will be allowed on these Holidays.
  • D.Port Contact Center

    Primary contact name Charter LNP
    Contact Description 1-844-881-2092 for Porting escalations 1st Level - This is the primary contact for submission escalations 24+ hours old **This is not customer facing**
    2nd Level Glenn Lavezzi Provisioning & Activation Center Supervisor
    3rd Level Ryan Moran Provisioning & Activation Center Manager
    Customers May Call Telephone Repair if they are experiencing telephone issue after the port due date 888-438-2427 Option 3
    FAX Number N/A
    EZ Port URL - For CSR requests and LSR submissions https://ezport.charter.com/Login.aspx?ReturnUrl=%2fDefault.aspx
    Email Address for Ports Out Escalations Charter.STL.LSR@charter.com
    Web-based Order Entry Portal Or Gui - EZPort Preferred Method for CSR & LSR Submission. Orders submitted via email will be rejected unless EZPort is down.
    Trading Partner Agreements are not completed until an Admin from the requesting trading partner has been identified  
    Porting Interval Residential: Number of Lines-Any = 1 Business Day
    Simple Port- 1 Business Day
    Business: Number of Lines- 20 or Less = 1 Business Day
    Business: Number of Lines-21 or more = 5 Business Days
    Expedites Allowed? 1-844-881-2092 **This is not customer facing**
    Turn Around on Responses 1 Business Day - Currently
    Latest Time to submit cancels or Reschedules. 12 PM On the 3rd Business Day (3 Business days after the original FOC Due date)
    Will Customer lose Dial-tone if number is not taken on Due Date? No. TN(s) not removed from switch until number(s) is/are activated in NPAC
    How long is FOC Valid? 3 Business Days. Order Cancelled if Number not Activated in NPAC by end of third business day. See Business Rules for further instruction.
  • E. Carrier Porting Point of Contact

    Primary Porting Contact Name #1 Port Out Escalations
    Title Charter LNP
    Address 750 Northwest Plaza Drive
    City Saint Louis
    State MO
    Zip 63074
    Work Phone Number 1-844-881-2092 **This is not customer facing**
    Mobile Number N/A
    Fax Number N/A
    Email Address Charter.STL.LSR@chartercom.com
       
    Alternate Contact Name #2 Glenn Lavezzi
    Title Service Delivery Supervisor
    Address 750 Northwest Plaza Drive
    City Saint Louis
    State MO
    Zip 63074
    Work Phone Number 314-398-5382
    Mobile Number N/A
    Fax Number N/A
    Email Address glenn.lavezzi@charter.com
       
    Alternate Contact Name #2 Kathy Saeed
    Title Service Delivery - Manager LNP
    Address 750 Northwest Plaza Drive
    City Saint Louis
    State MO
    Zip 63074
    Work Phone Number 314-938-5435
    Mobile Number N/A
    Fax Number N/A
    Email Address gryan.moran@charter.com
  • F. CCNA(s)/OCN(s)/SPID(S)

    The Charter SPID is 5606.

    CHARTER COMMUNICATIONS
    State: OCN: SPID
    Alabama 349D 5606
    Alaska N/A  
    Arizona N/A  
    Arkansas N/A  
    California 776C 5606
    Colorado 383E 5606
    Connecticut 777C 5606
    Delaware N/A  
    District of Columbia N/A  
    Florida N/A  
    Georgia 781C 5606
    Idaho N/A  
    Illinois 462C 5606
    Indiana N/A  
    Kansas N/A  
    Kentucky N/A  
    Louisiana 350D 5606
    Maine N/A  
    Maryland N/A  
    Massachusetts 293C 5606
    Michigan 351D 5606
    Minnesota 447D 5606
    Mississippi 228H 5606
    Missouri 5607 5606
    Montana 008E 5606
    Nebraska 253E 5606
    Nevada 813D 5606
    New Hampshire 497G 5606
    New Jersey N/A  
    New Mexico N/A  
    New York 948F 5606
    North Carolina 775C 5606
    North Dakota N/A  
    Ohio N/A  
    Oklahoma N/A  
    Oregon 352D 5606
    Pennsylvania N/A  
    Rhode Island N/A  
    South Carolina 778C 5606
    South Dakota N/A  
    Tennessee 704C 5606
    Texas 353D 5606
    Utah 641F 5606
    Vermont 851F 5606
    Virginia 601D 5606
    Washington 814D 5606
    West Virginia 354D 5606
    Wisconsin 3839 5606
    Wyoming 009E 5606

Local Number Portability Business Rules

This document will assist Trading Partners of Time Warner Cable® (TWC®) in gaining access to the TWC® GUI and placing Local Service Requests (LSRs) for porting numbers.

On May 18, 2016, Time Warner Cable® (TWC®) merged with Bright House Networks and Charter Communications and is now operating under the brand Spectrum. However, TWC® will continue to operate under its legacy TWC® SPID 853C as it has in the past. OCNs, SPIDs and Contacts on this agreement remain unique to Legacy TWC®.

  • 1. Purpose and Audience
    This user guide is directed to those personnel responsible for submitting industry requests to Spectrum, formerly Time Warner Cable® (TWC®), including order entry and management for number portability. This document provides guidelines for accessing the TWC® graphical user interface (GUI), placing port orders and requirements for one day simple ports, and placing standard or complex port orders.
  • 2. Getting Started
    To access the TWC® GUI and place a Local Service Request (LSR) for porting out numbers, a carrier must have a user ID and password. Each Trading Partner must complete and submit a Trading Partner Summary and Porting Information forms to: TWC®.Carrier@charter.com
    Once the user ID and password are assigned, the carrier may access the TWC® GUI at https://TWC®-port.neustar.com/gateway/.
  • 3. Ordering Guidelines
    The following are guidelines for completing and submitting LSRs to TWC® for the purpose of porting a TN away from TWC®.
    • The end user name and address provided on the End User Form must exactly match the service address and location section of the Customer Service Inquiry response for all TWC® commercial accounts.
    • The operating company number (OCN)/state should be selected based off the numbering plan area (NPA) of the telephone number being requested. TWC® will only port telephone numbers that are used for two-way communication.
    • Telephone numbers not converted by the new number service provider (NNSP) do not need to be addressed on the LSR. TWC® will not disconnect unwanted TNs identified on a LSR port request. The customer will need to contact TWC® directly (identified on the bill) to arrange for disconnection of any unwanted TNs.
    • Desired due dates over 30 calendar days from the submitted date will not be accepted.
    • Rejected LSRs will be cancelled after five business days. LSR charges may apply pursuant to the terms of the applicable industry agreement.
    • If you feel your LSR has been improperly rejected, send an e-mail to TWC®.carrier@charter.com
    • LSRs containing more than 20 telephone numbers, unless otherwise stated in your industry agreement, will be handled as a project. Both parties will negotiate implementation details, including due date/time.
      • Project requests should be emailed to DL-HRN-PortOutsCOMTeam@charter.com
      • The subject line should state: Project Request/ATN/AN. The body of the email should include the number of telephone numbers porting, desired due date (DDD), and the purchase order number (PON) to be submitted
      • Once approved, TWC® will respond with a project code to be placed in the project field (field 20) on the LSR. LSRs submitted with more than 20 telephone numbers that do not include the approved project code will be rejected. LSRs submitted as a project are subject to normal LSR validation.
  • 4. Simple Ports
    This section addresses wireline-to-wireline and intermodal ports. Intermodal refers to ports between wireline and wireless providers. Simple Ports:
    • Involve a single line account only
    • Do not involve unbundled network elements (no loop with number port)
    • Do not include complex switch translations such as Centrex, direct inward dialing (DID) numbers, or Advanced Intelligent Network (AIN) service
    • Do not include remote call forwarding numbers
    • Do not include multiple services on the loop such as broadband or other data services
    • Do not include a line that has been resold
  • 4.1 Simple Port Validation Fields
    The four fields that can be required for validation are:
    • Customer account number
    • Zip code
    • Telephone number to be ported
    • Pass code *
    • Do not include multiple services on the loop such as broadband or other data services
    Note: The pass code field is optional unless the pass code has been requested and assigned by the end user.
  • 4.2 Simple Port Required Fields
    The following information fields should be completed to facilitate processing of the LSR.
    • Ported Telephone Number: identifies the telephone number or consecutive range of telephone numbers residing in the same switch to be ported.
    • Account Number: identifies the account number assigned by the new service provider.
    • Zip Code: identifies the zip code of the end user’s service address and validates that the correct user’s number has been sent on the port request.
    • Company Code: identifies the exchange carrier initiating the transaction
    • New Network Service Provider (Conditional): identifies the Number Portability Administration Center (NPAC) service provider identifier (SPI) of the new provider.
    • Desired Due Date (DDD): identifies the customer’s desired due date for the port
    • Purchase Order Number (PON): identifies the customer’s unique purchase order or requisition number that authorizes issuance of the request or supplement.
    • Version (Conditional): identifies the submitting service provider’s order version number and enables service providers to track orders internally and make changes or modifications.
    • Number Portability Direction Indicator: allows the new service provider to direct the correct administration of E-911 records.
    • Customer Carrier Name Abbreviation: three-letter code that identifies the company that submitted the LSR and the company to whom response messages must be returned.
    • Requisition Type and Status: specifies the type of order to be processed.
    • Activity: identifies the activity involved in the service request.
    • Telephone Number of the Initiator: provides the telephone number for the initiator of the port request.
    • Agency Authority Status: indicates that the customer is acting as an end user’s agent and has an authorization on file.
  • 4.3 LSR Simple Port Rules
  • 4.3.1 Business Days for Simple Ports
    Business Days for Simple Ports Business days are Monday through Friday, 8am – 5pm local time, excluding weekends and holidays.
    The cutoff time for receipt of a valid simple port LSR in order for the simple port to be eligible for activation at 12:00am on the following business day is 1:00pm.
    The NPAC has seven regions that cover the United States. The times referenced above are based on local time in the predominant time zone of the NPAC Region that contains the number to be ported.
    • Northeast NPAC Region: Eastern time
    • Mid-Atlantic NPAC Region: Eastern time
    • Southeast NPAC Region: Eastern time
    • Midwest NPAC Region: Central time
    • Southwest NPAC Region: Central time
    • West Coast NPAC Region: Pacific time
    • Western NPAC Region: Mountain time
  • 4.3.2 Non-Qualifying Simple Ports
    After determining that a simple port request is non-simple, TWC® may issue a firm order commitment (FOC) within four hours with a different due date if the LSR contains sufficient data for a non-simple port. If the LSR contains insufficient data, it may be rejected.
    The final determination as to whether a port out request is a simple port is made by TWC®, consistent with the applicable regulations.
  • 4.4 FOC Intervals: Simple Port: LSR-to-FOC Intervals
    All simple port LSRs received by the 1:00pm cutoff time will be responded to (FOC or reject) within four clock hours. Simple port LSRs received after the 1:00pm cutoff will be considered to have been received on the following business day.
    Simple Port: LSR-to-FOC Intervals
    Accurate/Complete Local Service Request (LSR) Received Firm Order Confirmation (FOC) or Reject Due Back by Day/Time
    Mon 8:00am through 8:59am
    Mon 9:00am through 9:59am
    Mon 10:00am through 10:59am
    Mon 11:00am through 11:59am
    Mon 12:00pm (noon) through 12:59pm
    Mon 1:00pm
    Mon 1:01pm through Tues 7:59am
    Mon 12:00pm (noon) through 12:59pm
    Mon 1:00pm through 1:59pm
    Mon 2:00pm through 2:59pm
    Mon 3:00pm through 3:59pm
    Mon 4:00pm through 4:59pm
    Mon 5:00pm
    Tues 12:00pm (noon)
  • 5. Complex/Commercial Porting Orders
    A Complex port out request may contain 1 to 20 telephone numbers. Port out requests for more than 20 telephone numbers constitute a project and the interval will be negotiated. Account number (AN), end user account number (EAN), and account telephone number (ATN) are required to process a Complex LSR. The AN and EAN should be populated with the customer’s TWC® account number and the ATN should be populated with the customer’s TWC® account TN.
  • 5.1 Validation Fields
    All complex port out orders must carry the TWC® required combination of the five field decision validations:
    • Account number
    • End user last name
    • End user service address house number
    • TN
    • ZIP
  • 5.2 LSR Address Fields
    The following fields are included on the TWC® GUI. Please See TWC® Field Level LSR Guide for Required verses Conditional fields.
    • SAPR (Street Address Number Prefix)
    • SANO (Service Address Number)
    • SASF (Service Address Number Suffix)
    • SASD (Service Address Street Directional Prefix)
    • SASN (Service Address Street Name)
    • SASS (Service Address Street Directional Suffix)
    • SATH (Service Address Street Directional Suffix)
    • CITY (Service Address City)
    • STATE (Service Address State)
    • ZIP (Service Address Zip)
  • 5.3 Ordering Information
    Following are guidelines intended to assist in placing LSRs for Porting numbers out from Time Warner Cable®.
    • Port orders received in complex format must pass complex edits prior to resolving one day vs. complex to determine due date. DDD for non-simple ports must be a minimum of three business days from the LSR submission date. If the LSR is submitted before 3pm EST this will count as day one. LSRs submitted after 3pm EST are considered to be received the next business day. The NNSP field is required on all requests for number portability.
    • In instances where the LSR indicates the port request is non-simple based on the current FCC definition and rule for a simple port, TWC® will return a FOC or appropriate response within 24 clock hours.
    • TWC® creates the SV in NPAC for number portability requests.
    • The NNSP will be responsible for concurring with the SV in order to proceed with the porting process.
    • Where technically feasible, TWC® will apply the ten-digit trigger (TDT) to all TNs being ported out. The TDT will be placed in the switch the day prior to the FOC due date. If the parties agree to a coordinated hot cut, TWC® will allow the NNSP 30 minutes from the desired frame due time to activate the telephone number in NPAC. If 30 minutes expires and the TN has not been activated, TWC® will rewrite the internal order and send a cancellation notice via TWC® GUI. If any of the telephone numbers need to be ported, a new LSR will be required by the NNSP to process the request.
    • If a coordinated hot cut is not requested, numbers activated by the NNSP in NPAC will be removed from the TWC® switch the day following activation by the NNSP. Telephone numbers will not be removed from the TWC® switch until the NPAC version has been activated by the NNSP.
    • The FOC is only good for five business days past the due date on the FOC. The NPAC SV will be cancelled the sixth day following the FOC due date if activation has not occurred in NPAC or if a supplemental LSR has not been submitted. TWC® will rewrite the internal order and send a cancellation notice via TWC® GUI. If any of the canceled TNs need to be ported, a new LSR will be required by the NNSP to process the request.
    • When a disconnection activity type is submitted for a TWC® native TN, the number must be in a pending-disconnect status in NPAC.
    • Any port out order of more than 20 lines requires a negotiated due date and may require a coordinated cutover. The NNSP must contact TWC® to negotiate the due date and the necessity of a coordinated cutover. For orders of more than 20 lines, contact TWC® Carrier Relations Organization at: carrier@TWC®able.com.
    • LSR status (FOC or cancel) will be provided within 24 hours of receipt for requests with 1 to 20 TNs. For LSRs containing over 20 TNs, responses will be sent within 72 hours of receipt. These intervals are not applicable in cases where states have specific interval rules associated with this activity.
    • Requests with one stand-a-lone residential telephone number will be assigned a FOC date of four business days from the day a clean LSR was received. Requests with 1 to 20 TNs will be assigned a FOC date of 5 business days to complete the procedure from the day a clean LSR was received. TWC® considers port out requests of more than 20 TNs a project and the interval will be negotiated. A response will be received within 48 hours informing of the due date issued. The regional office will review the request and provide FOC as appropriate to the size and complexity of the request via the normal confirmation process.
  • 5.4 Supplement Requests
    If the order is in FOC “Accept”, then changing the due date for less than five business days does not require a supplement. TWC® will accept a supplement up to 3pm EST the day before the due date or FOC expiration date. The NNSP must issue a supplemental order to TWC® to identify any modifications to the original request. All modifications to the original request will impact the original confirmed due date. Supplement requests received on the desired due date can experience technical difficulties; therefore, it is recommended that supplements be sent 24 hours prior to the desired due date.
  • 5.5 Partial Port Indicator
    A partial port out affects only the telephone numbers identified on the NNSP’s LSR. The TNs not identified on the LSR remain in service with TWC® and are billed appropriately. To assist with the identification and proper processing of partial port out orders, TWC® requests the population of a full/partial port indicator on the LSR by the NNSP. Note: TWC® does not accept expedited port out requests (advancing the standard DD) from any service provider, unless there is a service-impacting situation caused by TWC®.
  • 5.6 Service Restrictions
    The following service restrictions apply when porting out from TWC®:
    • Ported TNs port within the constraints placed on them by the FCC and specific state regulations.
    • The numbers listed below are examples of numbers, which are not portable, as well as their underlying provisioned TN:
      • 555, 960 and 976 NXXs
      • 500, 700, 900, 911 services
      • Other N11 codes (e.g. 411, 511)
    • Numbers used for mass calling events cannot be ported.
    • The TWC® policy, regarding the porting of reserved TNs, is to allow porting when reserved numbers are on the end-user service record.
    • Porting service request restricted on unassigned, previously owned, disconnected, disconnected following suspension for non-payment, or numbers associated with paging services cannot be ported.
  • 5.7 Expedited LSRs
    TWC® does not accept expedited port requests (advancing the standard DD interval) unless there is a service-impacting situation. TWC® will only consider support of an expedited port on an individual case basis with particular focus on preventing the customer from being out of service. NNSP must notify and receive approval from the CLEC Operations contact before advancing the due date. If approval is received to advance the DDD less than the standard LSR interval (three days), the expedite field must be populated with a Y.
  • 5.8 Cancellations
    For service assurance, it is best to submit cancel requests (SUP1) by 3pm EST the day before the due date or FOC expiration date. For anything after 3pm the day before, contact:
    • For residential and commercial orders: CLEC Operations at 877-594-6039, select option 1, and TWC® will try their best to accommodate.
    Note: For special projects service assurance, TWC® must receive the cancel request (SUP1) by 3pm two days prior to the due date to prevent service interruption.
  • 5.8.1 Same Day Cancellation Contact
    For same day cancellations, or next day cancellations submitted after 3pm, submit the cancel request (SUP1) and call TWC® to notify of cancellation. For residential and commercial cancellations, call CLEC Operations at 877-594-6039.
  • 5.8.2 Cancel FOC Policy
    TNs not activated at NPAC within five business days from the FOC due date will be canceled by TWC® (SPID 853C). TWC® will cancel the subscription at NPAC and issue a cancellation notice to the former NNSP. If any of the canceled numbers need to be ported, a new LSR will be required by the NNSP to process the request.

Local Number Portability Business Rules

LPN Ordering Methods & Procedures

  • 1. Submission Information
    • All LSRs should be submitted through the BHNIS web portal application at http://www.bhnis.com/ then follow the link for Port Request
    • LSRs cannot be emailed or faxed
    • BHNIS also offers CSR inquiries / LSR Preorders though the same application
    • If you wish to get Port Out Notifications, FOC/REJECT/Jeopardies via e-mail input the e-mail address in the Contact Section e-mail INIT field.
  • 2. Hours of Operation
    Monday thru Friday 8:00AM to 5:00PM EST
    BHNIS will observe the following holidays, orders submitted on these holidays are not considered to be submitted during working business days.
    • New Year’s Day, January 2, 2017
    • Martin Luther King Jr. Day, January 16, 2017
    • Memorial Day, May 29, 2017
    • Independence Day, July 4, 2017
    • Labor Day, September 4, 2017
    • Thanksgiving Day, November 23, 2017
    • Christmas Day, December 25, 2017
  • 3. Response Intervals
    BHNIS will make every effort to respond to Simple Port orders with a One or Two day due date via FOC or rejection notices within 4 Business hours after order submission.
    BHNIS will make every effort to respond to Non Simple Port orders and Simple Port Orders with a Three day or longer due date via FOC or rejection notices within 24 hours after order submission.
  • 4. Due Date Intervals
    Simple Ports
    • Due dates on Simple Ports may be set one day out from the date the order was submitted
    • This allows 4 Business hours for the FOC/rejection to be sent
    • Examples
      • LSR sent before 1:00 PM EST, will receive FOC or rejection notice within 4 Business hours on the day LSR submitted.
      • LSR sent after 1:00 PM EST, will be worked as if it was received at 8:00 AM EST on the next Business Day. You will receive FOC or rejection notice within 4 Business Hours.
    NON Simple Ports
    • LSR All due dates on Accounts with 2 or more lines must be set out at least Three business days from the date the order was submitted
    • Date LSR is sent counts as day zero
    • This allows one business days for the FOC/rejection to be sent and two business days for the due date
    • Examples
      • LSR sent on Friday before 12:00 PM EST, you will receive FOC or rejection notice within 24 hour Business Day, which means you should receive FOC no later than Monday by close of business.
      • LSR sent on Friday after 12:00 PM EST will be worked as if it was received on Monday. Monday close of business counts as Day 0. You should receive your FOC or rejection notice by close of business on Tuesday.
      • The LSR is sent on Monday to make a change to the order (Supplement). The supp should have a due date of three business days out from sent date.
  • 5. LSR Requirements
    Simple Port LNP order
    LSR- Administrative Section Required fields
    • CCNA – Required
    • REQTYPE – required
    • PON – the gaining carrier’s purchase order number
    • VER – Version number should begin with 01
    • AN – Input the TN to be Ported
    • DDD – may be one day out.
    • ACT – V = Conversion of new service to LNP
    • SUP – required on all supplemental LSRs, otherwise prohibited
      • 1 = cancel
      • 2 = change due date only
      • 3 = other – requires remarks
    • CC – required
    • NNSP – New network service provider ID
    • AGAUTH – required must be “y”
    LSR – Contact section required fields
    • TELNO – Phone number of initiator is required
    • INIT E-MAIL – used to send FOC or rejection notice on all orders
    EU – Location Access section required fields
    • ZIP – Zip code - required
    NP – Service details section required fields
    • PORTEDNBR – Number requested to port
  • 6. Multi Line/Non Simple Port LNP order
    LSR- Administrative Section Required fields
    • CCNA – Required
    • REQTYPE – CB = Number Port
    • PON – the gaining carrier’s purchase order number
    • VER – Version number should begin with 01
    • AN – Input the TN to be Ported
    • LOCQTY – Number of service locations
    • SC – Service center
    • ATN – should be filled out with the main billing TN
    • DDD – must be set 5 business days out.
    • ACT – V = Conversion of new service to LNP
    • SUP – required on all supplemental LSRs, otherwise prohibited
      • 1 = cancel
      • 2 = change due date only
      • 3 = other – requires remarks
    • RTR – C = Confirmation
    • CC – required
    • NNSP – New network service provider ID
    • ONSP – Old network service provider ID
    • AGAUTH – required
    • AUTHNM – required
    • TOS – requires four characters (e.g. for a single line residence, the TOS should be entered as “2B-N”.)
      • First Character
        • 1 = Business
        • 2 = Residence
        • 3 = Government
      • Second Character
        • A = Multiline
        • B = Single Line
      • Third Character
        • Enter a dash ( - )
      • Fourth Character
        • N = Normal
        • P = Prison/Inmate
        • Y = Hotel/Motel
        • Z = Hospital
    LSR – Contact section required fields
    • INIT – Name of person initiating the order
    • TELNO – Phone number of initiator
    • INIT E-MAIL – used to send FOC or rejection notice on all orders
    EU – Disconnect quantity section
    • DQTY – Should be 001 for single line or 002+ for multiline
    EU – Location Access section required fields
    • LOCNUM – Location number
    • NAME – Customer’s name as it appears on their account
    • SANO – House number
    • SASN – Street name
    • SATH – thoroughfare
    • STATE – State
    • ZIP – Zip code
    NP – Administrative
    • NPQTY – Should be 001 for single line or 002+ for multiline
    NP – Service details section required fields
    • LOCNUM – Location number
    • LNUM – Line number
    • LNA – V = Conversion of service to new LSP
    • PORTEDNBR – Number requested to port
    • Remarks section please indicate the order is for multiple lines
    • Both EU and NP administrative section the QTY should match the number of TN’s being requested
    • For both “EU – Location Access” and “NP – Service Details” section you will need to create a new page by using the copy function.
    • The Type of Service (TOS) field should indicate a multiline order (see instructions above under the TOS section).
    Example
    Click the plus (+) symbol and the “Go To” drop down will new record number (example: Service Details #2)

    Supplement LNP order
    • The SUP field must be populated with 1, 2 or 3
    • The VER field must be incremented by one
    • The DDD field should be scheduled for the standard interval
    • The Remarks should indicate any required information
  • 7. Additional Rules
    A 2 business day interval to port will be given. If the number has not been ported with 2 business days after the DDD, the order will be canceled and a new LSR must be submitted.
    When a SOA SV is cancelled by the gaining Carrier, the order automatically is put in Jeopardy and a new LSR must be submitted.
    As a standard practice BHNIS does not provide concurrence on every order. The gaining carrier is responsible to create their SOA SV Create order at least 18 NPAC business before the authorized FOC date. If this process is followed the gaining carrier will be able to active the number in NPAC once the T2 timer has expired.
  • 8. Status, Escalation and Concurrence
    1st Level All status, concurrence and escalation inquiries must be emailed to BHN.LNP-Support@charter.com.
    ■ Inquiries for status must not take place until the response interval has expired.
    ■ Request for status inside response interval will be directed to check back once the interval has expired and an FOC or Reject has not been received.
    2nd Level BHNIS Support Desk 813-387-3699
    3rd Level Darren Lehart, CLEC Support Services, Supervisor 813-302-0338