State Consumer Privacy Act Frequently Asked Questions - (FAQ)

Certain U.S. states have privacy laws (collectively “State Consumer Privacy Laws”) providing privacy rights to their respective resident consumers regarding their personal data. These frequently asked questions (“FAQ”s) provide general information about these laws. If you are a resident of California, we have a separate FAQ related to the California Consumer Privacy Act (CCPA), available at https://www.spectrum.com/policies/california/privacy-faqs.

For more information about our privacy practices, including those relevant to your state of residency, please visit the Your Privacy Rights page at https://www.spectrum.com/policies/your-privacy-rights.

Colorado Privacy Act (CPA)
Connecticut Data Privacy Act (CTDPA)
Florida Digital Bill of Rights (FDBR)
Minnesota Consumer Data Privacy Act (MN MCDPA)
Montana Consumer Data Privacy Act (MT MCDPA)
Nebraska Data Privacy Act (NDPA)
New Hampshire Data Privacy Act (NHDPA)
New Jersey Data Privacy Act (NJDPA)
Oregon Consumer Privacy Act (OCPA)
Tennessee Information Protection Act (TIPA)
Texas Data Privacy and Security Act (TDPSA)
Virginia Consumer Data Privacy Act (VCDPA)

When do the laws go into effect?

CPA – January 1, 2023
CTDPA – July 1, 2023
FDBR – July 1, 2024
MN MCDPA – October 1, 2024
MT MCDPA – July 31, 2025
NDPA – January 1, 2025
NHDPA – January 1, 2025
NJDPA – January 15, 2025
OCPA – July 1, 2024
TIPA – July 1, 2025
TDPSA – January 1, 2025
VCDPA – January 15, 2025

What are your state law consumer privacy rights?

State-specific privacy rights vary from state-to-state and may be subject to certain legal exceptions. Residents of Colorado, Connecticut, Florida, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas or Virginia may have the following rights:

The right to know and access what personal data a business has collected from or about them and how that data is used and shared.
The right to delete their personal data.
The right to correct inaccurate personal data.
The right to receive a portable copy of the personal data previously provided to the business.
The right to appeal a business’s refusal to act on a consumer’s request to exercise their other rights.
The right to opt-in to or opt-out of the processing of sensitive data in certain circumstances.
The right to opt-out of the processing of personal data for targeted advertising purposes, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.
The right to non-discrimination and equal service for exercising their consumer data rights.
The right to opt-out of data collection through voice recognition features. (Florida only)
The right to request a list of third parties with whom Spectrum has disclosed their personal data (Minnesota and Oregon only).

What is personal data?

Generally, personal data (sometimes referred to as personal information) is any information that is linked or reasonably linked to an identified or identifiable natural person, including, but not limited to, their name, address, email, phone number, or Social Security number. Personal data does not include deidentified data, aggregated data or publicly available information.

What is sensitive data?

Generally, sensitive data (sometimes referred to as sensitive personal information) is personal data that reveals some combination of: an individual's racial or ethnic origin, citizenship or citizenship status, immigration status, religious or philosophical beliefs, genetic data or biometric data used to uniquely identify an individual, health data, data concerning a person’s mental or physical condition, data concerning a person's sex life or sexual orientation, precise geolocation data (typically a location within 1,750 feet), or data of a known child.

How do I exercise my state-specific privacy rights?

If you are a resident of Colorado, Connecticut, Florida, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, or Virginia, you can submit a consumer request by visiting our online request page at https://privacy.spectrum.net .

When should I expect to receive a response to my consumer request?

Spectrum will process your request promptly, and in any event, within the time frame required by applicable state law, which is typically forty-five (45) days. In some instances, Spectrum may need additional time to process your request, in which case, we will let you know.

Can Spectrum deny my request to delete personal data?

The State Consumer Privacy Laws grant consumers the right to submit a consumer request that a business delete their personal data. Although individual state laws differ, generally Spectrum may decline a consumer’s request to delete when such information is necessary to comply with law, investigate and defend legal claims, prevent fraud or protect the security of Spectrum or others, provide you with a product or service you requested, or for public or peer-reviewed scientific or statistical research in the public interest, or if the information is not subject to the applicable consumer privacy law.

How will I know when my request for access, portability, correction, or deletion has been completed?

For access and portability requests, you will receive an email that will contain instructions on how you can view and/or download your personal information file. For all other requests, you will receive an email that contains the result of your request and provides you with additional information regarding appeals and other methods of redress.