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Certain U.S. states have privacy laws (collectively “State Consumer Privacy Laws”) providing privacy rights to their respective resident consumers regarding their personal data. These frequently asked questions (“FAQ”s) provide general information about these laws. If you are a resident of California, we have a separate FAQ related to the California Consumer Privacy Act (CCPA), available at https://www.spectrum.com/policies/california/privacy-faqs.
For more information about our privacy practices, including those relevant to your state of residency, please visit the Your Privacy Rights page at https://www.spectrum.com/policies/your-privacy-rights.
When do the laws go into effect?
What are your state law consumer privacy rights?
State-specific privacy rights vary from state-to-state and may be subject to certain legal exceptions. Residents of Colorado, Connecticut, Florida, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas or Virginia may have the following rights:
What is personal data?
Generally, personal data (sometimes referred to as personal information) is any information that is linked or reasonably linked to an identified or identifiable natural person, including, but not limited to, their name, address, email, phone number, or Social Security number. Personal data does not include deidentified data, aggregated data or publicly available information.
What is sensitive data?
Generally, sensitive data (sometimes referred to as sensitive personal information) is personal data that reveals some combination of: an individual's racial or ethnic origin, citizenship or citizenship status, immigration status, religious or philosophical beliefs, genetic data or biometric data used to uniquely identify an individual, health data, data concerning a person’s mental or physical condition, data concerning a person's sex life or sexual orientation, precise geolocation data (typically a location within 1,750 feet), or data of a known child.
How do I exercise my state-specific privacy rights?
If you are a resident of Colorado, Connecticut, Florida, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, or Virginia, you can submit a consumer request by visiting our online request page at https://privacy.spectrum.net .
When should I expect to receive a response to my consumer request?
Spectrum will process your request promptly, and in any event, within the time frame required by applicable state law, which is typically forty-five (45) days. In some instances, Spectrum may need additional time to process your request, in which case, we will let you know.
Can Spectrum deny my request to delete personal data?
The State Consumer Privacy Laws grant consumers the right to submit a consumer request that a business delete their personal data. Although individual state laws differ, generally Spectrum may decline a consumer’s request to delete when such information is necessary to comply with law, investigate and defend legal claims, prevent fraud or protect the security of Spectrum or others, provide you with a product or service you requested, or for public or peer-reviewed scientific or statistical research in the public interest, or if the information is not subject to the applicable consumer privacy law.
How will I know when my request for access, portability, correction, or deletion has been completed?
For access and portability requests, you will receive an email that will contain instructions on how you can view and/or download your personal information file. For all other requests, you will receive an email that contains the result of your request and provides you with additional information regarding appeals and other methods of redress.