Your results: Customer and employee experience

From what you’ve told us, delivering a smoother, more user-friendly experience across all touchpoints is a top priority for your organization.

Seamless interactions improve experiences.
Improving customer and employee experiences used to be considered two separate initiatives. But that approach is no longer effective. For interconnected, seamless and productive experiences, a private connection to the public cloud with a service like Cloud Connect can enable all your users to securely exchange information and experience fast, reliable access to data and applications.

Virtual interactions create higher expectations.
When it comes to digital communications, your employees and customers have multiple platform options—and their expectations for performance and reliability are high. Consider a Unified Communications solution that can enable collaboration and communication via phone, instant messaging, video and desktop sharing from anywhere and across any device.

Voice service will always be an important collaboration tool.
In many cases, voice communication is still the preferred means of contact. Consistently meet the communication needs of your employees and customers with high-quality, reliable voice service provided over a secure connection. We recommend choosing a dedicated voice service like Enterprise Trunking so your business can avoid any quality issues that come from competition with data traffic.

Explore CX and EX solutions

PRODUCTS

Enterprise Network Edge: An all-inclusive, customizable platform built for your business

Simplify your IT operations and make your network more secure, reliable and efficient with Enterprise Network Edge. This comprehensive platform includes security, SD-WAN and LAN switch options.

View Enterprise Network Edge

PRODUCTS

Enterprise Network Edge: An all-inclusive, customizable platform built for your business

Simplify your IT operations and make your network more secure, reliable and efficient with Enterprise Network Edge. This comprehensive platform includes security, SD-WAN and LAN switch options.

View Enterprise Network Edge

Recommended solutions designed to improve customer and employee experiences

Unified Communications

Get phone, video and messaging capabilities that are designed to fit into your current ways of working. Unified Communications with Webex and Unified Communications with RingCentral create cohesive user experiences across locations and devices.

Managed SD-WAN

Enhance your network at your own speed with Managed SD-WAN. This fully managed solution adapts along with your business, so you can simply, efficiently and cost-effectively apply the right type of connectivity to each location across your entire network.

Dedicated Fiber Internet

Support changing business requirements with a fast symmetrical Internet service and up to 100 Gbps delivered on our private fiber network. Our Dedicated Fiber Internet includes installation, as well as stringent service-level agreements (SLAs) providing 99.99% availability.

Managed Cloud Security

Help keep sensitive data and applications safe with Managed Cloud Security. Choose from Secure Access with Cisco Duo or Cloud Security with Cisco+ Secure Connect to start enabling your teams to be more responsive, informed and protected both on and off your network.

Learn more about providing exceptional experiences with our helpful resources

View all CX and EX resources

Case Study

Better connectivity improves service at MAACO of Greensboro repair shops

See how MAACO of Greensboro, NC leveraged a single fiber-based solution to enhance connectivity and security across retail operations in three states.

Case Study

Foundation Risk Partners tackles massive expansion through network modernization

See how Foundation Risk Partners is fueling massive expansion through network modernization via Dedicated Fiber Internet (DFI) and unified communications.

Guide

Make working from anywhere work

For many businesses, a work-from-anywhere team now extends from corporate offices to employees' homes, co-working spaces or wherever employees need to travel and do work. In this new environment, the latest networking technologies better support a hybrid work experience that keeps team members productive and networks, data and transactions secure. These same technologies also provide remote employees access to the same resources as their in-office counterparts. This guide explores four emerging challenges your organization is likely to face as the workforce becomes more distributed.

Managed Network Edge | Technology

Case Study

Fast Growing Trees sees business blossom by embracing enhanced connectivity

See why Dedicated Fiber Internet (DFI), ethernet services and wireless internet have been essential to the growth of Fast Growing Trees, the world’s largest online nursery.

Ethernet Services |

Infographic

The future of work is now

Prepare your organization with a modern approach to communication and collaboration.

Unified Communications | Government - State & Local