REAL-WORLD RESULTS
FOR SMALL BUSINESSES

The Challenge

When long-time collectors Brad Vigesaa and Jake Scharpen realized how many people shared their passion for vintage games and toys, they decided to open their first NerdinOut store in Rochester, Minnesota. To meet the needs of hardcore nerds, they created a fun atmosphere where customers are greeted by a life-size mannequin of Kylo Ren and a colorful mix of new and nostalgic games and toys. For those dorks that come to play—NerdinOut has a video gaming room with large-screen TVs and eight different systems—all ready for action. 

After the store opened, the NerdinOut co-founders set about creating a website that captured the store’s unique atmosphere and an online store to serve the needs of fanatic customers across the U.S. and even internationally. To reach and retain these customers requires a high-quality Internet experience. “We utilize high-speed Internet for buying and selling products online, constantly updating our web presence, delivering high-quality podcasts and supporting customers using our gaming room,” said Brad Vigesaa, co-founder at NerdinOut.  

In addition to running its online presence, NerdinOut needed crystal-clear, reliable phone service—so they can be reached by customers even when the store is closed. “The collectibles business is very time sensitive. If we miss a call from a supplier offering a retired LEGO set, it can impact our profitability. And when a customer calls, we always want to be responsive,” said Vigesaa.

The Solution

Nothing speaks like experience. Vigesaa has had a long and positive history with Spectrum Business, including time spent working for the company. When NerdinOut began building its online presence, the easiest decision was who to use for high-speed Internet. “If you’re going to offer a live gaming experience and an online store, DSL is simply too slow,” said Vigesaa. 

NerdinOut also chose the Spectrum Business phone service solution. By working with a local representative, NerdinOut was able to bundle the solutions for additional savings and a great value. “Having great Internet and phone services is a must for a business like ours. With the best tools available, NerdinOut stands out from our competition,” said Vigesaa.

The Result

With Spectrum Business Internet connections, NerdinOut has the reliable, stable high-speed Internet it needs to keep its website running smoothly, update its online presence daily, respond instantly to online purchase opportunities and keep its gaming room filled and players satisfied. “With Spectrum Business, we don’t have to worry about losing our Internet connection or slow speeds,” said Vigesaa. “I’d rate Spectrum Internet 10 out of 10 for speed and availability.” 

Spectrum Business phone service gives NerdinOut the clear, dependable communications and features they need to quickly respond to clients. With call forwarding, they’re always available when customers or suppliers need to talk. 

One of things the NerdinOut founders appreciate the most is the reliability of the services provided by Spectrum Business. Since opening their doors, NerdinOut has had no difficulties with its service. “Since the Internet and phone service was first installed, we’ve never had to call Spectrum Business for support, and that makes me very happy,” said Vigesaa. 

Looking ahead, Vigesaa and Scharpen hope to expand their online presence and open additional NerdinOut stores. With Spectrum Business as a partner, they’ll be well-prepared to support this growth across the country—and maybe even the galaxy.