Unified communications solutions for your business

Not all unified communications solutions are built to support the speed and complexity of modern business. The right system enhances flexibility, supports collaboration and gives you full control without overcomplicating your workflow.

Here’s what to prioritize:

Your team should be able to make and receive business phone calls, join meetings and message coworkers from the devices they already use. Look for a solution that runs across smartphones, tablets, laptops and desk phones. Keep your team connected in the office, at home or on the road without juggling separate apps or logins.

The right solution should sync with your most-used platforms, like Microsoft 365, Google Workspace, Salesforce and other productivity tools, so your calendars, contacts and communications stay aligned.

Managing users, permissions and call flows shouldn’t require a dedicated IT team. Seek out a platform with intuitive admin portals that allow you to assign roles, set call routing rules, and monitor system activity with ease.

You can’t improve what you can’t measure. Choose a solution that provides real-time analytics on call volume, wait times, meeting usage and more.

Today’s teams require more than voice calls. They need team chat, video conferencing, file sharing, voicemail transcription and screen sharing.

No matter how feature-rich a UCaaS is, it must work consistently. Prioritize solutions that run on dependable infrastructure with strong uptime guarantees and responsive support.

Spectrum Business Connect with RingCentral is a unified communications solution that goes beyond traditional VoIP. It brings together video, messaging, collaboration tools and phone service for business in one easy-to-use app. Built for flexibility, speed and simplicity, it's backed by a reliable, secure network from Spectrum Business. Make and take calls from any device, host video meetings with up to 100 participants, share files and manage all your communications in one place. Avoid missed messages and app overload.

Key features include:

• Voicemail transcription: Voicemails are automatically converted to text and delivered to your inbox or mobile device so you can quickly scan messages wherever you are.
• Call routing and auto-attendant: Auto-attendants and customizable call flows reduce hold times and free up your front desk.
  
• Team messaging and file sharing: With built-in team chat and file sharing, your staff can keep everyone in the loop no matter where they are.
• HD video meetings with screen sharing: Use video calls to train new hires, check in with remote staff or walk a client through a proposal – complete with screen sharing and virtual backgrounds. 
• Mobile and desktop compatibility: Spectrum Business Connect with RingCentral lets employees call, text, message or join meetings from their laptop or their phone.
• Real-time analytics and reporting: Get a clear view into call volume, missed calls, meeting participation and more. 
• Call park, pickup and hunt groups: With features like call park and pickup, employees can hold and transfer calls across departments without dropping the client. Hunt groups automatically route to the next available teammate if the first is unavailable.
• Tool integrations: Instead of moving between multiple apps, employees can work directly within the platforms they already use.
   

Spectrum Business Connect with RingCentral brings together the tools your team uses every day into a single, streamlined experience. It’s a simpler way to stay connected.

Spectrum Business is a trusted provider of Internet, Phone, Mobile and TV solutions for small and midsize businesses across 41 states. We deliver the tools you need to communicate clearly, collaborate easily and grow with confidence.

We make it easy to build a small business phone service and communication setup that works the way your business does. To learn more, explore how Spectrum Business Connect with RingCentral can fit into your everyday operations.