How can I escalate a billing issue I've reported to Spectrum Business?

This escalation process is exclusively for Spectrum Midsized and Enterprise Business customers calling for billing support.

You can confirm that you have Spectrum services by checking for the Spectrum logo at the top of each page of your bill. View an example bill here.

If you're experiencing billing issues for a Residential, Small Business, or Spectrum Mobile service, contact one of the options below for appropriate support:

• Residential Services: 833-267-6094 or view online options.

• Small Business Services: 800-314-7195 or view online options.

• Spectrum Mobile Services: 866-782-2681 or view online options.

If you have a technical issue with your Spectrum Midsized or Enterprise Business service or need to request changes to your existing service, contact our dedicated support team. For quick and accurate routing of your call, have your bill account number readily available when you call. 

• Spectrum Business for enterprise Technical Support: 888-812-2591 and ask for technical support.
• Move, Add, Change or Disconnect Existing Services: 888-812-2591 and ask to update existing services. 

Not sure which account is Small Business or Spectrum Midsized or Enterprise Business? The number of digits in your account number on your bill can help determine the support you need. 

• Spectrum Midsized and Enterprise Business accounts typically have 8-9 digits.
• Small business accounts have 16 digits.